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February 2024 by Courtney Birch ..
I love the service I get from them whenever I go in. The team is never annoyed even if I just want to go in and ask questions for an hour. They're eager to help me, and they're so reasonably priced.
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January 2024 by Jacob L.
They provide really crappy internet service where I live in Spokane and they won't fix my internet problems, it's not cool. The people who work at the T-Mobile near me are such Troglodytes.
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December 2023 by Jaymie Balcom
Went in with a broken phone and was very stressed. The guy (I think his name was Joshua) who helped me was very personable and professional. They got me set up with a new phone very quick and it was hassle free ??
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November 2023 by Tacy Cass
I was so frustrated with trying to get my new home internet to work that I had a hard time being polite to Josh who answered the phone last night. We weren't able to fix it over the phone so I brought all of the equipment to the store today. Josh did a fabulous job and got the whole thing working!!! Way to go Josh! Turning someone on the edge of losing her mind into a very happy customer! Thank you!
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November 2023 by cheryl cain
I had a different provider for a number of years but became unhappy with the service. By suggestion from my daughter I went to T Mobile. I wear hearing aids which helped but I still could not hear my tv clearly. I was given a iPhone 13 and over a few days exploring things on that phone I discovered a button that allowed me to hear my tv through my hearing aids. I also discovered that my cat didn’t have as quiet of a meow as I thought she did. My point is because of phone I could hear even better!!!!! Thank you TMobile!!!!!
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November 2023 by Terra Absalonson
Best customer service from Greg - Well worth waiting in line for! The team took such great care of me, and I will be back again!
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November 2023 by Zachary Erickson
No help with green screen. Not helpful with dealing with contract. Verizon would have been better for the price.
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October 2023 by David D.
They lied and cheated me when I turned in my phone. They said I could buy a phone and would get $800 for my old phone. They gave me $600 for my phone. I wasn't told I needed to upgrade to a more expensive plan to qualify for the full $800. Be careful you don't fall for their deceitful tactics. Buyer beware.
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October 2023 by Ryan Carlton
I went in not knowing what I wanted and unsure about the new phones or accessories, I had a lot of questions and I believe Sean was one the people that helped me. Very friendly and knowledgeable crew!
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September 2023 by Jaime Smith
Wait times are ridiculous at this store. Must have staffing issues. 5 customers waiting. Only 3 employees helping.
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September 2023 by Keith Nichols
The service was great for me,and I really enjoyed watching a worker entertaining a costumer's children while the parents were filling out the paper work.
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August 2023 by Carrie Dumaw
I came into this store because my phone wasn't working properly. Lillian tried everything to get it working, but ended up ordering a new phone...thankfully mine was still under warranty. I went back there yesterday, as my new phone arrived. I had so many photos and videos on my phone, it took a long time to transfer everything to my new phone. Lillian and Meghan stayed late to help me and other customers. I went back today, and once again, those ladies were rockstars! Not only are tbey incredibly knowledgeable and helpful, but are wonderful at giving amazing customer service. I can't say enough good things about them! ?
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August 2023 by Pamela Lopez
Brittney was great on Sprague Ave in Spokane Valley. we put in for an insurance claim she helped with the whole process. But it’s been over a week and half and still no phone.
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July 2023 by Google user
I came into this store because my phone wasn't working properly. Lillian tried everything to get it working, but ended up ordering a new phone...thankfully mine was still under warranty. I went back there yesterday, as my new phone arrived. I had so many photos and videos on my phone, it took a long time to transfer everything to my new phone. Lillian and Meghan stayed late to help me and other customers. I went back today, and once again, those ladies were rockstars! Not only are tbey incredibly knowledgeable and helpful, but are wonderful at giving amazing customer service. I can't say enough good things about them! ?
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May 2023 by Tim Angevine
Dan was very helpful and problem solved with me to get my questions answered in a timely manner. Plenty of staff working to help customers. Will be my go to store!
