November 2023 by Samantha Tiemann
I have used them 3 or 4 times. Every time I have been met with amazing customer service.
September 2023 by Seriously Kidding
Great staff, we talked cars for a few minutes and we were on our way.
August 2023 by S R
I needed a car for a few days when mine wasn't working. I was able to reserve a car the same day and picked it up with no hassle. They didn't try to sell me anything additional, no hidden fees, etc. I will definitely rent here again.
June 2023 by Brandon Ruppert
I used to rent from thrifty a few years ago. They always took care of me. It sure has changed. I had a car for two days. I asked for a courtesy ride 2 miles away. Apparently this is something they only do for dealerships. According to the salesman at the counter, this is something “we’ve never done”. He is wrong because they used to do it for me. Now I’m waiting for an Uber while three employees are sitting inside the store doing nothing. Looks really bad. Anyways ENTERPRISE and Budget would be more than happy to provide a courtesy ride. I recommend ENTERPRISE or Budget if this is important option
October 2022 by Leanne Simmons
DO NOT DO BUSINESS HERE. When I picked up the rental the only info I was given was a $50.00 refundable deposit is required. I returned the car and my credit card was charged $61.00 so I called ANDREW. He said it was for gas at $8.99 a gallon !!!!I would have put gas in it IF I HAD KNOWN. A week later my card was charged $110.00 so I called again. ANDREW told me it was $61.00 gas AND $50.00 to put gas in it!!!!! UNBELIEVABLE.
October 2022 by Gordon Kirk
Bait n switch is their business practice. They treat employees like they are disposable...turns out Joel ran it into the ground worse than Bernie snd thats near impossible. Owners are psychotic or bipolar maybe both. 0 stars
July 2022 by Jericka Duvall
I have always only rented through Thrify. For several years now, at least twice a year I've rented cars.Today I was informed that they now only accept credit card (though no one told me this two weeks ago when I rented a car and even mentioned that I would be making a reservation for this weekend).I thought the prices looked a lot higher than two weeks ago so I called in instead of making reservations online. This is when they told me about the credit card. When I questioned this they told me they would call me back. When they did they said they had no cars available.Funny that my online reservation (that my brother made after this phone conversation) says otherwise.Basically loyalty means absolutely nothing to this company. I will never rent from Thrifty again. Hellllo Turo!
May 2022 by mark g.
My car went on the fritz so the dealer set me up with a rental car through thrifty, I believe the fellow that helped me was Alex very friendly and very helpful
May 2022 by Aziz Schexsnayder
Thru will charge you for a week after you turned the car in. Do not rent vehicles from here. Almost had to get fraud department involved for fraudulent credit card charges. Would give them 0 starts. So please do not rent from here.
February 2022 by Lance Mccarthy
Thrifty in Spokane WA is a joke! The Chevy dealership needed to keep my truck and was going to put me in a rental. Fine... until thrifty wanted my employer info (to confirm employment) that way if I don’t return the car they can call my boss! Reason for this- they don’t want to spend the money on theft insurance! That’s from dan the regional guy. Almost 40 and being treated like I’m 16 taking moms car out.
December 2021 by Rhonda Andritz
If I could give a negative I would. When I got to the store, the car I chose was not available so I had to settle on small very uncomfortable car. Drove it home and said theres no way I was going to drive this on my road trip, so first in the morning before leaving town, I returned it and got a SUV I originally asked for. The rep behind the counter handed me the keys and pushed me out the door. I specifically asked him if there was any new paper work to sign and he replied no. Working in the world of contracts, this was odd to me. On my trip I hit a deer, first let it be known, thrifty doesnt help you with roadside nor replacing your rental in an accident as they advertise. The brakes on my rental DID NOT work as they should nor did the air bags deploy. On top of that when I called for my contract for insrance purpose they emailed me the contract for my original rented car, I called back and they said that was the only one they had. conviently 45 mins later I recieved a call back from the rep I worked with and he miraculously found the second contrct and emailed it to me. Once recieving the contract, you can clearly see that non of the signatures were mine. This highly irrating to me, my insurance almost didnt cover the vehicle because of them not doing their job not to mention performing forgery. My daughter also rented from this same store and they called threatening to report her car stolen because she had not returned it even though she had extended her days of rental online. Once they finally verified that was true, no apology nothing. If you notice they respond back to all of their 5 star reviews but never address their disappointed review customers...thats all good, they soon be out of bussiness like their Wall store and word of mouth good or BAD is the best advertisement,
December 2021 by John Mosher
car was good. people who helped were great. has confusion about billing they calmly explained everything and thier accounting was 100% on point. great value and expierence
September 2021 by Korey Danilson
Hands down worst car rental experience I will ever have in my life! Had a reservation for 3 weeks. Confirmed the day before! The guy when I got there think it was Alex? Made every attempt possible to ruin my trip. Said I make him uncomfortable and told me to leave. I go to enterprise down the road and was in a 2020 Ford Escape for less than thrifty was trying to charge in 10 minutes!! Stay away from this company!! Worst customer service! Made me feel unwelcome from the moment I walked in the door.
September 2021 by whomp whomp
So misleading about having to have your own insurance.couldnt rent because of that, but I paid the other insurance and they won't give me my money back.
July 2021 by George Oakenfold
Absolutely the most terrible car rental experience I have ever had. I was renting a car from them (supposedly sponsored by the dealership that was fixing my car). Upon arriving Andrew informed that I could upgrade to an SUV for only $15 + taxes etc, coming to $22.43 total. I agreed to that amount and that amount only. Come to find out they continuously charged me random unauthorized charges during the duration of my rental. I was never made aware of this, as the associate stated it would be $22.43 for me in all. The random amounts were $61.65, $51.61, and $53.81 amounting to $167.07 unauthorized charges. I never received an itemized receipt on what those charges were for. Further, the front passenger side tire inconveniently popped during my rental. The manager Stenton at Thrifty in Spokane Valley informed me that the tires were just barely above the legal limit. This is likely why it popped. I was upset about the danger that posed, but I still told the manager Stenton I would be willing to pay the $141 if he refunded the unauthorized $167.07. (Keep in mind my $150 additional to have someone come replace it). After informing him I would be reporting him to the Better Business Bureau and leaving unfavorable reviews, he offered me a $60 refund (after charging $308.07 extra). I made it clear I did not want to hurt the company by posting about my experience online, but he left me no choice. Please save yourself lots of money and a headache and take your car rental needs elsewhere.
