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June 2025 by Justin
Salesman was too busy to be bothered to help customers.
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May 2025 by Craig Ambacher
The manager was very helpful for the short time I could stay trying to get help.
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May 2025 by bishop
Verizons js one of those places with a sucky customer service weve had tons of issues with getting an unlock code to transfer providers and so im just buying a new phone cause verizon is being bad id recommend at&t or t-mobile(not for a specific location btw i specifically have an issue with customer service here)
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April 2025 by Mac Pillow
Shocked by how bad this company is. Sad this company doesn't consider human error and has stripped employees of any power to remedy this. They cannot offer solutions to problems that they may accidentally cause because we are humans. This isn't so much an issue with this specific location but with the company entirely. Although hopefully employees will double check their work in dire circumstances, but it is understandable to have error. Sadly, Verizon does not consider this. They tried to help but it just is so limited to the corruption of Verizon as a whole.
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March 2025 by Fred Brown
Super long wait very unhelpful Waited there half an hour Left because I did not wanna wait. No longer.. very rude. Not enough people working.
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February 2025 by Christina B
I had the absolute pleasure of working with Hailey, and I cannot say enough good things about her. As a cell phone representative, she consistently goes above and beyond to provide exceptional service. Hailey is not only highly professional but also incredibly kind, caring, and honest — qualities that make a huge difference in customer service.
One of Hailey’s greatest strengths is her ability to truly listen to customers’ needs and address them with patience and empathy. She takes the time to explain things clearly, ensuring that every customer feels heard and understood. Her honesty is refreshing, as she always provides transparent and accurate information, helping customers make informed decisions without any pressure.
In addition to her warm and thoughtful approach, Hailey is the definition of professionalism. She handles even the most challenging situations with grace and maintains a positive attitude no matter the circumstances. Her extensive knowledge of products and services makes her a reliable resource, and she is always willing to go the extra mile to find the best solutions.
Hailey is an absolute asset to any team. Her dedication to excellent service, combined with her kindness and integrity, sets a standard that others should aspire to. I wholeheartedly recommend Hailey and truly believe she brings out the best in every interaction.
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February 2025 by Charlie Hogan
Manager Tarryn was very helpful! The store is clean and I got quick service
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July 2024 by Jodie Wallgren
I know some times the employee is new, training, or maybe not knowledgeable in the problem, but if that's the case they should go get some help?? Maybe,?? Don't tell me you don't know, and maybe do this or that, huh, dude I don't trust you??!! Thanks for the no help verizon!!
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July 2024 by Kyle Raugust
Our Verizon rep was Dan on Wednesday July 3rd. He was a fantastic help. No issues. No extra fluff. Exactly what we wanted. We left with a new phone and he deserves a raise.
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June 2024 by Mark Webb
Brittney did an awesome job.
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June 2024 by Diane K Rost
I need my phone screen fixed. I bought the insurance and they told me they would come to my home. 1st time they came, a man showed up. He didn't look like he was working working for you, but I gave him my phone to fix because I had a cracked screen. I was nervous about my phone. He had to switch phones. 2nd time, an associate at Verizon said, "Because I have insurance, they have to come to my home." Then they told me they were sending me a new new. I was to send it back when the data was transferred. I went to the store and wanted them to help me, but she said they were short staff. I needed to make an appointment. I did. Went back to the store at my appointment. The same associate said a person would be with me. He set it up until it started loading, and he said he would be back when it was done. They wouldn't take my other phone, I had to mail it back in the return self addressed envelope. I took it home. Sent it off. The 2 weeks later, I got a message saying they were going to charge me for the phone if I didn't return it . I tried calling the number, but it kept hanging up after their message said, "Wait till we connect you. The bottom line is that I am looking for a different Verizon store or even a different carrier. Diane K Rost
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June 2024 by Jordyn Vader
Worst customer service. I originally bought an IPad and had it delivered, it had to be returned to the sender cause I couldn't sign for it. I go in to the store to cancel the order which they could not do right away, so I bought an 11" IPad air. Two days later I called to cancel the original IPad I never received, which they said they did. Days later I get refunded for my down payment, but the line is still one my account making my bill extremely high. On top of that I get a call as well saying they accidentally rung my IPad 11" Air up for a 13" IPad Air, so that as well is wrong with my bill. I go in to correct everything and am there for 2 hours. Supposedly they change the 13" to the correct 11" IPad and cancel my original IPad line that I never received. A day later my account is now saying I am being billed for an IPhone 13 Pro Max that I never once purchased. Very poor customer service, and I would never recommend Verizon to anyone ever again. I will be switching providers the moment they fix my bill, if they can ever actually correct it.
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May 2024 by Taylor Picklesimer
I sure hope this is the right location to leave a review under but Elijah has gone above and beyond I have been having issues with my account and spent countless hours trying to fix my problem but Elijah is the one who got it done! He was the biggest help ever!
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May 2024 by KAT GOPHER
I LOVE THE QUICK SELF SERVE SELF PAY EASY TO USE. QUICKER THAN THE PERSON.
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April 2024 by David Horn
I was able to participate in one of their promotions that not only lowers my internet bill but price locks it and I get a Nintendo switch for free. So I really like Verizon! In at least 14 years of service I think I have had one time when the service went down. That was about mid-February 2024 However that was everyone not just Verizon. I can't complain. They've always treated me right and they have always worked with me when I needed them to.
