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July 2024 by christian britton
Wanted to give a shout out to Josh, who saved the day. Helpful, honest, super knowledgeable, and got me in and out in a hurry! Thank you!
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June 2024 by Eryn
I was heading into town and was going to be arriving right at 7 when they closed and only had to drop off my trade in phone. I called and Sam answered and told me he would let me in when I arrived and no worries if it was a few after 7. Well I apparently called the wrong store because I went to the one by Fred Meyers and got it turn in. About 15 after 7 poor Sam called to see if I’d still be stopping by to do the trade in. I apologized profusely and Sam was completely understanding. although I didn’t do my actual business here, Sam was great by staying late and I’d definitely recommend! Awesome customer service!
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June 2024 by Johnny Pitts
I DID NOT want the Next Up, I was transparently clear. I did NOT want the insurance, again very clear.. Well, Andrew P. decided he would add them and explained, "that's how ATT does it and the customer must call to 611 cancel", lies, I called 611 and after 20 min on hold, it was explained to me that Andrew did NOT have to add those items. Now I need to wait 14 days before calling 611 AGAIN for another round of "please hold". I can't cancel Next Up for 14 days due to "cool of return" policy. Guess I will take advantage of that policy first thing in the morning!
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May 2024 by Brad Eyler
These guys , Nate & Josh in the face of all kinds of adversity!! Remained professional, respectful and efficient!! Total Professional’s thank you for your help and service will definitely be returning!!
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May 2024 by Niwauno Pantoja
Shouts out to the homies, Nate T & Josh W @ AT&T!! Very friendly, very professional, & very amazing with the customer service! Will definitely be coming back for an upgrade! If this was my company, I’d give those gents a raise and keep them around no doubt. Thanks again!
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April 2024 by Todd Beemster
Said it would be less then $200 1st bill $405 they said in a contract now so no getting out of it. Have to take them to small claims court
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April 2024 by Jaclyn Knight
I would like to express my gratitude to Andrew and Nathen for their exceptional customer service. Their professionalism and helpfulness were greatly appreciated. They ensured that I left the store feeling confident and satisfied with my new device. I am certain that I received the best deal possible while still meeting my specific needs. Thank you, Fairwood AT&T, for your outstanding service.
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March 2024 by Kaytra H
Excellent service! Staff is super nice and helpful.
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February 2024 by Lisa Henley-Cooke
Great customer Service. Nathan too good care of me in a timely manner.
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December 2023 by Breadin Dixon
Desiree was rude
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November 2023 by Lee Legnon
Glad I went to the ATT store! The online guy I talked to really screwed us over. I had a 26% service discount with my previous job. The guy on the phone said as a veteran I could get a 25% discount for life regardless of my job status (if I changed positions or something). Well he neglected to tell me that it was only if I was active duty!? The veterans discount is only 15%, so I'm an instant loser in that respect. Just so happens I had a career change and I can't go back to my other discount, so we're screwed. I'd switch, but whatever they tell you the other carriers are just as bad. At least the guy in this store was honest and up front with me. He knows his stuff. Didn't try to sell me on anything else either. Will go back there instead of online when I need anything else.
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November 2023 by Eastern Washington
Indian guy was great
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November 2023 by LJ Legnon
Glad I went to the ATT store! The online guy I talked to really screwed us over. I had a 26% service discount with my previous job. The guy on the phone said as a veteran I could get a 25% discount for life regardless of my job status (if I changed positions or something). Well he neglected to tell me that it was only if I was active duty!? The veterans discount is only 15%, so I'm an instant loser in that respect. Just so happens I had a career change and I can't go back to my other discount, so we're screwed. I'd switch, but whatever they tell you the other carriers are just as bad. At least the guy in this store was honest and up front with me. He knows his stuff. Didn't try to sell me on anything else either. Will go back there instead of online when I need anything else.
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October 2023 by Diane Rogers
George is a amazing person god bless him
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October 2023 by Infamous Pepsie
Great experience
