Costco Optical Department is known for its professional and courteous staff, particularly the optometrists like Dr. Darnell, who provide excellent service and thorough explanations of eye care procedures. Customers appreciate the clean office and timely appointments, as well as the affordability of services, even for those without vision insurance. Many reviews highlight the extensive selection of frames and the patience of the staff in assisting with choosing glasses, especially progressive lenses. Most customers report a positive experience, noting the quick turnaround for glasses and the inclusion of features like anti-scratch and blue light blocking. However, some reviews express concerns about the overall management of the Costco store. A few customers encountered unfriendly and rude behavior from staff, leading to negative experiences. While some feel the optical department is welcoming, others have noted a decline in customer service and a lack of assistance with measurements for glasses. Overall, while the optical services receive high praise, there is a call for improvement in employee behavior and management to enhance the overall shopping experience.
Dr Darnell is good people. Professional & courteous optometrist by day, radical novelist by night. On time appointment. Clean office & equipment. All services were timely & Dr D provided great layman’s explanation of procedures, implications/concerns, & options.
April 2024
My Optometrist moved her practice here! Quick and easy, no dilation, and the newest technology. The optical dept had what I needed and out the door. Thank you all!
August 2023
Compared to the valley location. This location has a better wrap on having welcoming employees and providing a better customer experience. There is always things to improve but the benefits of going to this Costco over the valley is exponential. Keep up the good work guys.
