Costco Optical Department is known for its professional and courteous staff, particularly the optometrists like Dr. Darnell, who provide excellent service and thorough explanations of eye care procedures. Customers appreciate the clean office and timely appointments, as well as the affordability of services, even for those without vision insurance. Many reviews highlight the extensive selection of frames and the patience of the staff in assisting with choosing glasses, especially progressive lenses. Most customers report a positive experience, noting the quick turnaround for glasses and the inclusion of features like anti-scratch and blue light blocking. However, some reviews express concerns about the overall management of the Costco store. A few customers encountered unfriendly and rude behavior from staff, leading to negative experiences. While some feel the optical department is welcoming, others have noted a decline in customer service and a lack of assistance with measurements for glasses. Overall, while the optical services receive high praise, there is a call for improvement in employee behavior and management to enhance the overall shopping experience.
Great experience picking out frames with the help of Roseanne!! She is incredibly knowledgeable on getting the pupil measurements, explaining everything, as well as adjusting frames correctly. I really appreciated that Roseanne was so kind and personable! Thank you!!!
March 2026
Chris assisted my wife and I today selecting frames. He was professional, courteous, efficient, and personable. Pleasant experience. Thanks for your help, Chris.
February 2025
Dr Darnell is good people. Professional & courteous optometrist by day, radical novelist by night. On time appointment. Clean office & equipment. All services were timely & Dr D provided great layman’s explanation of procedures, implications/concerns, & options.
