Horizon Credit Union is a not-for-profit financial institution located in the Northwest, dedicated to providing relevant solutions to improve their members' financial and personal well-being. With a focus on each member's unique financial journey, Horizon Credit Union is committed to guiding them towards their dreams, no matter where they're headed. The reviews highlight the exceptional customer service provided by the Horizon Credit Union team. Brenda, a highly praised employee, is described as sweet, helpful, and efficient in assisting members with their financial needs, such as securing a loan for a new car. The staff is consistently praised for their kindness, helpfulness, and willingness to ensure a smooth experience for all members, whether they are new or long-standing. Krystina, another employee, is commended for her ability to answer questions clearly and make members, especially younger ones, feel welcome and understood. Karla, a long-time employee at the Washington Street branch, is praised for her excellent customer service, her personalized approach, and her support for the entire family. Overall, Horizon Credit Union is described as the best credit union that members have ever dealt with, with the entire staff being the reason they keep coming back, making them feel like family.
