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September 2025 by Nadan Groce
They lock their doors like 20 mins before they actually close
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January 2025 by sadab guclu
One star is too much for this bank branch. With this lazy staff. Unfortunately, the employees of this bank are either forgetful or do not like to do anything for the customer. I gave my home address to the man who works in this bank and told him to change my home address and register it in the system. Two weeks passed and they did not register and I had to go to another branch, which fortunately had good and friendly staff and they registered right away.
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July 2024 by daly cooley
I am thoroughly impressed with the exceptional customer service. They are incredibly quick and responsive to any inquiries. The team made the process of opening an account seamless, and they also helped set up additional services and online banking with ease. Whenever I need to speak to someone, I get a representative based in the US who is always willing to assist in any way possible. I cant recommend a better customer service model for a bank. Additionally, having the option to walk into a branch is a huge benefit that I missed with my previous online only bank.
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June 2024 by Michael Stegeman
Awful customer service and cranky employees make it a terrible experience almost every time
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June 2022 by Theresa Randall
Good people with excellent service
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January 2022 by Mo Soto
Looks like the service hasn't changed much from when this used to be Inland Northwest Bank (INB). At least back then they supported local businesses. I'll recommend Numerica across the street or even BofA with their fees than this place. Worst banking service in Spokane.
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October 2019 by Andy Ramirez
Extremely unacceptable performance.
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July 2019 by Rosina Watts
I have had an exceptionally horrible experience with First Interstate Bank and I have only been with them for several months. If you value the safety and security of your money please go elsewhere. I had my debit card number stolen and a purchase made that was not mine. I immediately called to inform them and was questioned if I was sure it was not me. They did not credit my account and I was told I had to go online to fill out a debit card dispute which I did. Was supposed to be contacted within 5-10 business days regarding dispute. No one ever called me. Just got a letter informing me it was denied because I have made purchases with the company before. Already moved my money to another bank as I do not trust them to secure my money. Most other banks will credit your account if this happens. I highly recommend going elsewhere.
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March 2019 by Nicole S.
Shame on you 'First Interstate Bank'; I've had a checking account and two savings accounts with INB for over three years now, never have I ever been charged a fee or fined for what have you; now that INB has been bought out by First Interstate, my account was put on the "preferred" account list; however because my balance dropped below $1500 they try to charge me a $13 "service fee"!?!? WHAT!? I don't think so! I loved you INB, you refunded my ATM fees when I couldn't find a branch ATM but I will not be charged $ for not having enough money in my own f%*@ing account. I'm switching to BECU
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January 2019 by Amelia Hazzelle
Very helpful and polite, knows people by name and is just an all around a great air.
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January 2019 by Atabak Soheili
One of the worst bank in US
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December 2018 by judy Perrenoud
This bank bought out our bank(INB) since then we have never had a direct deposit from SSI or Pension post on time. Up to three days waiting. INB never ever did this!! Looking for a new local bank today! Customer service no help.
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December 2018 by Chrissy Knox
The customer service has gone down greatly since it is no longer INB. Horrible place to try to access your money. Online banking has been not working correctly. After 2 months of all the problems finally closing my accounts.
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December 2018 by bruce caywood
I currently hold two treasurer positions and have been banking with INB bank for a long time , since first interstate bank took over they can't seem to get anything right . I can't get any answers and I can't get any information . Banking has become very frustrating .
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December 2018 by Bruce C.
I hold two different treasure positions and used to deal with INB . That bank was taken over by First Interstate Bank , ever since the Takeover they can't seem to get anything right . Every time I need information I can't get it . My banking needs should not be this difficult to access .
