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February 2024 by Anonymous
I watched a male worker harass and inappropriately touch the other workers when I was there. I made a complaint and the manager said she would take care of it. Well, when I went back a few months later I saw the same employee harassing and inappropriately touching another worker and she looked incredibly uncomfortable. He had blondish hair and facial hair, I believe he had a beard at the time. I'm not sure what he looks like now as I haven't been back since.I'm not really sure if this is how JC Penney as a company feels their workers should be treated, or if the management at this specific store is incredibly incompetent in handling their employees but they seem to be lining themselves up for a hostile working environment lawsuit.I just can't support a company that allows its workers to be treated in such a manner while they management sits idly by.
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February 2024 by Belinda Myers
Heidi at Spokane Valley was very pleasant and extra helpful. She went above expectation to voluntarily give me information regarding my JCP charge card that saved me both time and money. Great employee!
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January 2024 by Seirra Howard
I purchased a pair of cargo pants from this store. When I got home to CDA, Idaho I realized they didn't take the security pin off. I returned to the store and requested a coupon or something for my trouble of having to drive all the way back to Washington and was laughed at. They did nothing to help except remove the security tag. I was also able to purchase from the website for about $30 cheaper than making a purchase in store. I will not be back, this was an extremely poor experience.
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January 2024 by Larry P
Getting better. More coupons please. Low stock.
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January 2024 by Sandy Krous
I was extremely disappointed with the neatness in the woman's department and the shoe department. It looked like a teenagers room. Very messy
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January 2024 by Randy Toop
Waited in line 45mins before appt to get question answered and did not give me the 2 mins i needed to ask the question. lady was upselling the people reviewing their photos. All we Wanted was to double check we could combine different photoshoots durning our session before buying our outfits. No one gave us the time and when they did it was at the scheduled appt time. We did not have our outfits, we both had gotten ready with haircut and same day makeup done.. professionally... we cancelled due to not having outfits picked out.... terrible service too busy to help customers waiting at the front desk? we were standing there for 30-40 mins told us we'd get helped and then no one did till the 1:30 appt time. I wont be going back...
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January 2024 by Sean Lumpkin
Wasn't there for long. Just double checking on something.
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January 2024 by Mari Best
Online pickup was easy. Friendly cashier.
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January 2024 by Sam B.
I was making a return earlier today and a young lady named Natalie helped me she did such an amazing job. We were having issues with finding my order and she stepped in and found my order. She really made my day because I was just trying to get through this return as fast as I could. Her customer service was fantastic she was just a lovely young lady !! Thank you
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December 2023 by Christy Dion
Nice clean store. My sister, sister in law, and I got coats that were on special for $39.95!!! Thank you & Merry Christmas!
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November 2023 by Bakerbikes
Clean but they don't carry jeans for women of my size. I'm 30 and a size 25 in Levi's and for years they've made it clear the smallest they'll stock is 26 although levis makes down to 24. But don't worry because they carry jeans for people far larger than the national average... makes sense. 1 size doesn't fit all!
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November 2023 by Ginny Mahoney
Cash register always having problems. You go to return items. They can't find the product in their system. But they say it's there product.
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November 2023 by Vanessa Wall
Nice employees good variety of items. Always have sales and prices are good
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October 2023 by GT
Lola in the fragrance department is the sweetest ever! She helped me find some really great men's cologne today! Big thank you.
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October 2023 by Sumer Gomez
They always have great deals at the Jewelry counter. The quality is great. They also offer low cost protection plans.