NAPA Auto Parts is known for having nice, awesome, and helpful people with respectful, positive attitudes. Customers appreciate that staff are quick to assist, pointing people in the right direction when they see them wandering. The store is credited for stocking harder to find parts that other auto parts stores often do not have, and their price is always competitive. Many report great seasonal deals. However, some experiences highlight problems with inventory. While a part not in stock can often be available by the next day, other times the computer system shows items that employees cannot find, leading to a wasted time. There are also reports of receiving the wrong parts. Frustration has been expressed with employees standing around and not focusing on customer service during such issues. For some, this has led to a decision to never return unless it is a very last resort.
Brought my dog into the store with me. He gave him 3 treats and helped me find the right caliber and pads for my girlfriends Oldsmobile Cutlas. This is a great store.
August 2024
Nice people work there and went to buy a part, wasn't in stock but had it by the next day which was no big deal for me. Thank you
October 2023
They were awesome when my truck died pulling into the parking lot. Very helpful when deciding which alternator to get, there are about 5 choices for my truck so I was asked relevant questions and given the options. I appreciated the help and respectful, positive attitudes.
