NAPA Auto Parts is known for having nice, awesome, and helpful people with respectful, positive attitudes. Customers appreciate that staff are quick to assist, pointing people in the right direction when they see them wandering. The store is credited for stocking harder to find parts that other auto parts stores often do not have, and their price is always competitive. Many report great seasonal deals. However, some experiences highlight problems with inventory. While a part not in stock can often be available by the next day, other times the computer system shows items that employees cannot find, leading to a wasted time. There are also reports of receiving the wrong parts. Frustration has been expressed with employees standing around and not focusing on customer service during such issues. For some, this has led to a decision to never return unless it is a very last resort.
Needed a grabber and a ladder, lost my oil cap in the engine area and they found one in the back for me to get down to the cap and retrieve it
May 2026
Larry took great care of my parts needs and even helped me out to the car to load up
May 2025
Brought my dog into the store with me. He gave him 3 treats and helped me find the right caliber and pads for my girlfriends Oldsmobile Cutlas. This is a great store.
