PetSmart is a leading pet supply and services retailer with over 10,000 products available both in stores and online. It offers a wide range of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders within two hours at local stores. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. Reviews highlight the helpful and kind staff, especially in the adoption and grooming departments. One customer appreciated the associate's understanding and assistance in adopting a cat after a personal loss. PetSmart's grooming services are highly recommended, with staff going above and beyond to keep pets clean and well cared for. Customers also mention difficulty finding specific products, like supplements, but note that staff are willing to help locate items. However, there are concerns about the dog adoption area, where the loud barking and kennel conditions seem to negatively impact the dogs’ well-being. Despite dedicated staff, some customers find the kennel conditions unfair and believe improvements are necessary for the animals’ benefit. Overall, PetSmart is recognized for its variety, helpful staff, and pet services, with some room for improvement in animal care areas.
Love that these people truly care about our furry and feathered family members (also include scaly and slithery).
June 2025
My dog has serious anxiety when we enter this store. The staff is wonderful, and understanding, towards him and his needs. Those who have groomed him are great with him!
June 2025
I went to adopt a cat to replace Cosmo who tragically got killed by a coyote. The associate who helped me was very understand, kind and helpful.
