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October 2023 by S K.
To plan my driving route I called Progressions at 10:34 and asked if I can get out $1800 cash with shared branching. They said $500 with teller or that amount was fine at the ATM and "asked a supervisor" to verify. At 11:15 I arrived and the ATM only allows $800. When I asked a teller they told me tough luck, can't help you. Called my CU the withdrawal limit was not the issue. This would cost me an hour of extra driving, 30 minutes each way. The tellers were rude and condescending to me. I asked for a manager and was told to sit in the lobby and wait. As I did they commented about me and laughed thinking I couldn't hear them but the lobby echoes their voices quite well. 'I guess he's just going to keep waiting (and not leave) so we better call her'. Pathetic customer service. At 12:00 I got my cash.
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October 2023 by Kelsey M.
I'd never use them or recommend them again. Unprofessional and irresponsible. They have gone so downhill so quickly i CANNOT believe they even have enough members to keep their doors open let alone add another branch.
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August 2023 by Rachell Anderson
Nanette was excellent to work with. Friendly and helpful. Thank you!
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July 2023 by Tracy Weatherford
Had a serious problem with Brianne down at that bank I deposited $50 in my account and she shut my card down
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June 2023 by Elise Adamson
I had a car loan with Progressions and don't live in Spokane. Because of their status as a credit union, paying off the loan electronically took months to do. When I finally got to the point where I could select the "Pay off Loan" option on the website (which is terrible by the way) I thought I was done dealing with them. Wrong. Despite the loan being completely paid off, their autopay system still debited my account. Since the loan is paid off, it has now conveniently been completely removed from my account so I don't have any documentation. Did I mention they haven't sent the title to me after two weeks? Their systems are atrocious. Calling as soon as they open to see if their people will be of use. Will return to update.
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May 2023 by Chris P.
I am an out of towner doing business with a Spokane local who banks here. The ladies in this office stayed late to help us and were so professional. I couldn't have been happier with the service we received even for me who is not a member. I highly recommend doing business with this credit union based on the experience I had.
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April 2023 by Brian Stolz
My family and I have banked with Progressions Credit Union for over 30 years. I would never consider using any other financial institution. I currently live abroad and have for a number of years. Any time I have questions or problems with my money, I simply pick up the phone, call PCU, and without fail, my problems get resolved and it's always done professionally and with a smile. I am treated with respect and dignity every time.
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November 2022 by Madison Huffman
I have called every day now for multiple days and nobody ever picks up the phone. Left a message and still no call back. It’s unbelievable that I can call multiple days at different hours and never have a phone call picked up
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October 2022 by Deborah P.
This financial institution was my go to in the past. Recently it has become difficult to get any assistance from staff at this credit union. Even after multiple phone calls and emails there is no response. I probably will not be doing any financial business here in the future. Super disappointing after having such great service for 20+ years prior.
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August 2022 by Randolph Antohara
Please fix your mobile app! How do you expect customers do make payments if you're website and MOBILE APP are not functioning?
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July 2022 by Ramin K
Professional and Great customer service.I just refinanced two cars with progression Credit Union and worked with Kevin. He was very responsible to answer all my emails and texts in a timely manner. He even responded my questions off working hours (via email or text ) on weekend and nights. They offered me the best internet rate that was available in the market.
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May 2022 by Mustapha Isah
Investing greatly In bitcoin requires some levels of training and expertise which comes from years of experience, and you also need a good account manager to help you trade and manage your account. A very big thanks to ma'am kathrine lucas she is accurate, honest, trust worthy, and Capable in trading. She has really helped me most especially in the period of pandemic/ lockdown i was still able to make more money from home.. Invest with Ma'am kathrine. contact her via
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January 2022 by Bret Womble
Nobody ever picks up the phone or calls you back when promised to do so. Still waiting on a phone call I was promised 4 days ago.
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December 2021 by Chika Onyekwere
I highly recommend Mrs Brenda William to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $13,000 in just a week, Richard my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs Brenda William contact her via
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November 2021 by Romeo Mendoza
Just want to say if you need a car loan, personal loan, home loan or refinance your home do not hesitate to talk to Kevin Spoerl or Erin Rauth. Both are very knowledgeable and have gone the extra mile to make my loan go smooth. I highly recommend them the next time you need a loan. Thank you Erin and thank you Kevin. You both are amazing and very nice.
