-
August 2025 by Dick Newton
I needed to exchange some pants I bought last weekend. It went seamlessly with just using my phone number attached to my account. Johnny helped me find another pair of pants and he is so very helpful add knowledgeable
-
August 2025 by Adam Snyder
Always a great experience with knowledgeable employees.
-
July 2025 by Clint Crawford
Bought some flip flops at the Missoula store, wore them for a while and turned out they didnt fit correctly. They accepted the return at the Spokane store no questions asked..
-
July 2025 by Steve Smith
Avoid this store at all costs. Its 5 years past the pandemic and they have employees walking around with masks on still. I asked one of the floor sales gals if she was sick or had a compromised immune system and she said no. Extremely weird. The prices are sticker price full MSRP. I won't bother ever going back. Not going to walk around a store asking higher than retail prices while employees harass me about a mask.
-
July 2025 by Jim T
Staff was helpful, but it's odd to see 50% of them still wearing masks. It does not build trust when you are talking with an associate. Prices are full retail unless you can score it on sale, but they have a legendary return policy
-
July 2025 by jeffrey escobar
Gentleman helped us with some returns. Process was quick and painless as expected from REI. Nice selection of clothing on second floor
-
July 2025 by Ashley Ward
The people here are really knowledgeable and practical about the best solution for you, rather than trying to sell the most expensive option. The only downside is the parking lot; it can get really cramped and hard to navigate on busy days.
-
June 2025 by Madeline Brown
I don’t like writing reviews, but I had a really weird interaction with a salesperson here. It’s a bummer because I’ve always liked REI and I’ve been a member for years. I talked a salesperson about two items I was looking for and he told me that the products don’t exist?? The interaction felt rude, abrupt, and a little gaslight-y. Maybe he was just having a bad day but I got the sense my gender had something to do with it. Whatever it was, the salesperson at fleet feet helped me find what I needed. Go there if you’re looking for running gear.
-
June 2025 by B B
It was my first time shopping by myself at an REI, and the employees were very nice and helpful. I set up a membership and got the $30 gift card, which was great to essentially cover the cost. It was already busy when I got there on a midweek morning. While I had to mill around for a minute until an employee could help me with getting some shoes (they are stored in the back), they were super nice and efficient about it. They also checked in to see how I was doing later on. I think they hover just enough in case you need help. I think it's interesting they sell some used gear too. This was a good experience and I'm also looking forward to shopping online.
-
June 2025 by Jordan Clinger
Was very excited to get a shirt off the clearance rack. The best part of REI is the quality of their items. Can't pass up a great deal as well.
-
May 2025 by Eastern_WA_Reviewer
I used to shop at this REI regularly, but with online shopping being so easy, I have not been to the actual store in about three years. I used to love the wide selection of attractive clothing and the helpfulness of the staff. When I went to shop there this past week, the store was clean and inspiring as usual, but as it turns out their customer service dropped in quality significantly. One person pretended to help me find what I needed in an absent-minded manner, then disappeared as if rushing off somewhere (the store was empty), but that was no biggie. But then I went to the women's clothing section with the intention of trying on many articles of clothing before my upcoming trip. I rang a bell to get the attention of a customer service person, so I could be let inside a changing room. I was only allowed to take in up to seven items at a time, so when swapping from one batch of items to the next, the customer service lady was standing there but didn't offer to take what I was indicating that didn't work but pointed out the area where I am supposed to walk to and assemble the items (straighten them out, hang them on hangers, and hang the hangers where indicated). I barely registered what was happening, perhaps used to helpful dressing room attendants in most other stores, but since I had an armful of items to try on as my second round and my purse was still in the changing room, I asked the customer service lady if she would not mind assembling my two unwanted items and hanging them up where REI likes for them to be. I wasn't getting a response, there was a crazy language barrier with this attendant, but I repeated myself a few times using different wordings, then finally left the items and walked into the changing room to try my new batch of items. When I walked out the first two items were not at all assembled but waiting for me, I guess, to do it. (I dutifully assembled them and hang them up.) As I was walking out of the changing room the second time, the same customer service lady was in view with nothing to do. I walked on to see some yoga clothes. While I was looking at them, the woman suddenly waved a sweater and a hanger that had been found thrown on top of a display and she asked me accusingly if I had left these items there. I said no defending myself instinctually, and left the store mortified.
-
May 2025 by Van Holloman
For the few times I have had the chance to stop by at this REI location, I have had some great experiences there so far. The prices can be steep at times, but I have felt I've got may money's worth and more out of their products. Other than that at times, but they do have nice sales/clearance for out of seasons products.
-
May 2025 by Meowterspace
Nicest people. Great company. Really hope they don't turn evil and start retaliating against unionization efforts..
-
April 2025 by Hilbert Baeza
There websight states. The purchase of shoes will cover the cost of membership. At the cashier she wants to charge me an additional $30 for membership. That's what I call misleading bullshit.
-
March 2025 by David Zibell
Was excellent
