REI is a store focused on outdoor gear and clothing, where the people are knowledgeable, nice, and helpful. Employees offer practical solutions without pushing the most expensive option and are efficient, checking in on customers without hovering too much. The store has a nice selection of clothing and also sells some used gear, with the quality of items being a highlight. Customers appreciate the great deals, like clearance racks and membership gift cards. The return process is quick, painless, and handled with no questions asked, backed by a satisfaction guarantee. A noted downside is the parking lot, which can get very cramped and hard to navigate on busy days. The store itself can also get busy. Overall, it provides a good experience for both new and seasoned outdoor adventurers.
