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December 2023 by Kelly S.
Thrifty Car Rental at Spokane International is awful. The boys behind the counter were pathetic and I hope no one falls for their scam. Felt so good canceling my rental and going down the counter to Enterprise while they watched me rent with ease. It's a 0/10 for me. No thank you.
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November 2023 by Candiece Barnthouse
Rentals check in was easy, we upgraded to 4x4 due to snow. That experience was 4 stars as that staff was friendly. BUT….. Truck was “non smoking” but had horrible smell of smoke and was very dirty. Had dog foot prints and food everywhere. We checked in well before check in with a full tank but was charged $29 fuel charge. Not happy with rental at all and up-charge but staff was nice. Will be calling about the up charge for fuel!
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September 2023 by Tina M.
If I could give this rental car company zero stars, I absolutely would. My sister and I wanted to take our elderly mother to see her sister, likely for the last time. We made our reservation are were so excited for our trip. However, after arriving at the Spokane airport our excitement was stifled when we arrived at the Thrifty car rental window. The young man working the front desk tried to charge us a ton of fees that were not disclosed when we booked our reservation online. When we inquired about the fees, his reply was condescending and rude. He started making jokes about the situation and refused to let me speak to a manager. Our reservation was only suppose to cost $253 at the time of pick up. Upon arrival, he said it was going to cost more than $ 1,000 (+). We were stuck at the counter, with our mom in a wheelchair, with no way to complete the last leg of our trip as none of us could afford the ridiculous fees they were trying to get us to pay. They even went as far as telling us that we had to pay even more because we were paying with a Visa? This was one of the most frustrating and anxiety provoking situation I have ever been in. I would never recommend thrifty rental car to anybody. Luckily, we were able to find another company to rent a car from (thank you Alamo )! Future renters BEWARE of this company, their unprofessionalism, and their hidden fees.
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July 2023 by Clint Condie
The individual at the counter was most helpful. He helped us get a vehicle that our family needed to accommodate 7 people. He also went out of his way to ensure the correct rate for the time we were traveling. Thrifty helped us when none of the other airport car rental desks in Spokane could!
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July 2023 by Joe P.
We Had a reservation that I made a month ago. We waited for over an hour in line And then 45 minutes at the counter ( so he could enter all the info that so gave in my reservation). And then they just said that it could be another 2 hours to get the car. At the LAX Airport. This has been the worst car rental experience ever. And I've rented dozens of times. They need a new system. The counter guy was nice enough. He said it is like this most days per week. Don't use Thrifty - I will never use them again.
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July 2023 by Jessica Olson
If you didn't have a flight scheduled around the rental, you had to put $500 down with a credit card.
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May 2023 by JR Jones
Jeff is a boss. Came here end of December, super snowy. The car that they were gonna give us wasn't all wheel. I told him I specifically had asked for it, but he said to upgrade to all wheel vehicle would be $400 more.I was in despair. After a minute, he changed his mind and hooked us up with an upgrade for free. Give Jeff a raise.thanks
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December 2022 by Thai D.
some things I can tolerate and I try my hardest to understand culture more than anything, however the culture of roaches in my rental is not going to work. I am from up north the cold territory, and I flew into Atlanta picked up the rental from Thrifty. Everything went pretty smooth at the counter the young lady was professional. The lady outside in the garage was was ok. I'm not even complaining about the fact the this car needs new windshield wipers. But the fact that I am sitting in a car and I see a damn roach has given me Anxiety! beyond disappointed and disgusted. I hate bugs! Thrifty do better. Now I'm in this roachy car for a couple more days tried calling and the automated system just reroutes me to the main menu. so done
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December 2022 by Kenneth Blue
Excellent company to rent from. Great customer service! I highly recommend them to all. They take the greatest interest to satisfy your needs.
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November 2022 by Mary Jones
Worst experience I've ever had. The manager, John McCrum, does not care about his customers' experience at all. His only concern is ripping us off for every penny he can because I have a feeling a person will only rent from this location 1 time. Absolutely disgusting, guys. I'm embarrassed for you. You are doing it completely wrong.
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September 2022 by Kay T
Every time we rent from this place, the car we paid for, they don’t have in. Then they try to get us to get a more expensive vehicle, wanting us to pay lots more or downsize our vehicle size and don’t adjust that we paid for a larger vehicle. EVERY SINGLE TIME
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July 2022 by valerie munding
Terrible Customer Service…We made a reservation prior to coming to Spokane had all identification required and your associate (Jake) was asking for additional ID intentionally making it difficult to rent your car he was rude and made it very obvious that he was prejudiced. Never Again!
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July 2022 by Dwight T.
Walked right up to the counter. AAA helped to book the car. The attendant told us the car we booked was a rental special that was basically any car not rented. He explained the difference options was extremely helpful matching us up to a rental to meet our needs. Ask for Zack. He was great.
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July 2022 by John Green
Second and last time at Thrifty. Rude, unprofessional condescending clerk, was not helpfull and tried to up sell us into a compact from the full sized rental that we booked. I eventually became frustrated with the treatment and called him out on his condescending tone, and unprofessional responses to my simple clarification questions, and reminded him who the customer was, I got nothing.....There are signs every where that read..."audio and video being recorded", I wish that management would actually watch and listen to the recordings so that they can see first hand the awesome customer service being offered to their CUSTOMER'S!6:45PM on 5/28/2022. Watch the video!
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May 2022 by Ginger C.
I'm very disappointed with the Thrifty and their "Mystery" offer. I think you should discontinue offering it. When I chose the offer I just needed a small inexpensive car to get a round town for a few days. The agent said all he had was a 15 passenger van! How is that possible!? I told him I knew how to drive a van and then he told me all the Spokane parking spots were super small - needless to say he fast talked me into a much more expensive package ( that was available) costing 20 $ more a day!! He kept telling me he was saving me 20 a day Not charging me an extra 20 a day! I am not comfortable doing business with a company that strives to screw you over! Shame on Thrifty car rental!