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October 2023 by The Man on the move
On two separate occasions I have sent clients to this location attempting to get items that I know are sold at this location. Both customers came back to me telling me that the employee to which they spoke told them that they do not sell the items that I saw there two days prior and that they should just go to Lowe's or home Depot. I myself went in there to buy a bandsaw blade, and the pain being questioned what brand my saw was was instantly told I needed to go somewhere else to buy a blade that nothing they carried would work for me unwilling to hear any of the modifications that I had made to the brand to make it work properly for the task. The employees seem more interested in closing time than they do in helping any customers do yourself a favor go straight to Lowe's or home Depot these people do not want to help you!
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October 2023 by Lori Clinton
October 8th 2023 just called the store to find out if they had a item in stock Larry answered the phone oh my God thank you for your kindness I've never been to the store before but I can't wait to do shopping there. Kindness matters bless you Larry
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September 2023 by Hunter Miles
This is my go to place for all things hand tools, power tools, and more!Definition of a great selection for top pro brands!after spending several thousands of dollars here a year. Sometimes even tens of thousands… feel like we as top paying customers, we should see a few changes.Such as; The staff! Maybe some coffee would enlighten them to be more pleasant and approachable when it comes time to needing help finding something or overall just giving more concern over the needs of us contractors and our time the importance sometimes to be in and out is important.Like our leaders in office age has an effect on their ability to be precise with their job. Countless times I have been overcharged, given the wrong part etc.Time to retire….Which leads me to the time you guys are open. Much like a bank you guys are open at the exact same time we all start work and finish work, how inconvenient is that… making it very difficult to leave work to come in and even harder to make it through rush hour traffic right when I’m off of work. Should you guys literally change your open and close times, and extend them by 1 hour you would see the revenue as a company double if not triple. Being how I know this is why me and contractors alike spend a lot of hour money at places like Home Depot and Lowe’s when we would all rather be spending our dollar on quality tools that are readily available.Wishing I could be there more often even on the weekends when I’m trying to take care of my family and get things done around the house and my busy work week schedule. You guys are open to a very limited amount of time pleas fix this! It isn’t personal it’s just business.Your business and money id like to be giving to you-thanks
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August 2023 by Mike Jackson
I looked all over. They had it in stock. And so much more.
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July 2023 by Ryan Enquist
I made a simple call and although they hadn’t started carrying the Luba lawn mower I was looking for yet - Larry’s customer service made me want to start coming here. He said “thanks for calling us my friend, and I appreciate the opportunity”. Places like this don’t exist anymore. Customer service like that is a thing of the past. Glad there’s still a place that values customers close to home.
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July 2023 by John c Geyer
30 years and still best place for all your DeWalt needs.
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June 2023 by Scott Moon
I wanted a framing nailer that could also shoot ring-shanked nails-they took the time to talk to me and showed me my different options. Try finding that kind of knowledge and service at one of the big box stores!
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June 2023 by Don and John’s RV Life
Great staff, selection and prices. Thanks for the great place to shop
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May 2023 by Chad Peterson
I'll start with the PROs - they have an excellent selection of some of the better tool brands - Festool; Milwaukee; Dewalt; etc.The cons: the front register staff are - to be kind - unpleasant. Add to that the higher-than-expected prices (I get it - they can't compete with say an Amazon but to not even try to compete with (eg) Home Depot or Lowes?) and you have a mixed bag.You'll likely wind up here because they have some doodad that you're jonesing for *right now* - and will turn a cheek, like I did, to the higher price as a cost of the instant gratification. I wouldn't avoid this store - I would simply shop elsewhere if elsewhere has what I'm looking for.
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May 2023 by Thomas Papandrea
Nice place to go to get all your power tools and lots of good staff to help you out. Thanks
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December 2022 by Sir Pesci
Only place to get superior service. You need tools. never go anywhere else. Best staff a store owner could ever have. Thank Spokane power tools. From Pesci from Zco..
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November 2022 by Paul Tollefson
Took my saw in there to be repaired and they whipped it out in 10 min and sent me on my way no charge. The best service I have gotten in a long time. All my tools will be coming here from now on. Thank you!!!
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November 2022 by Dave M.
Great people who actually know much about what they are selling. They have helped with repair on products no longer available. And if they can't help, they know someone who might be able to assist.
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November 2022 by Austin Hartin
Wonderful customer service I brought my zero turn in for a tuneup. I was taking it to another shop at the time and that shop ended up Breaking quite a few things and making my engine worse. I will be using this company from now on for all my tuneups.My zero turn is running great and the turnaround time is fantastic.They had to order parts but did not take them long to get the parts and complete the install.Thank you again.
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November 2022 by Margaret Moss
Had a problem with a chainsaw. Dan in repairs was the best. Listened to our problem, asked questions and resolved the issue within days. Will be going to Spokane power tools forever!
