Umpqua Bank is a community-focused financial institution that offers personalized service and a wide range of products to meet the needs of individuals, businesses, and communities. Customers appreciate the friendly and professional staff, who treat them like people rather than numbers. The team is known for being personable, caring, and supportive, creating a welcoming environment. Many customers have been banking there for years and highlight the excellent customer service they receive, often mentioning staff members who go above and beyond to help with their needs. While some wish for better interest rate options, overall, the bank is praised for its helpful and cheerful staff, efficiency, and genuine care for clients. Umpqua Bank combines the strength of a national bank with the warmth and service of a community bank, making it a trusted choice for banking needs.
Nice staff good bank. I do wish they had better interest rate options but then again that’s what a money market is for.
September 2023
I have banked at this branch for over 30 years and have always had excellent customer service. Today was no exception. Hope did a thorough and speedy job retrieving the documents I needed while helping other customers. She called me right back all while keeping a smile in her voice. Thank you Hope!
October 2020
It’s fine it’s just annoying because I ordered a card didn’t come soon
