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June 2025 by Elizabeth Dodd
I’m revisiting my glowing review now that I got my first bill. I paid $197 in store for activation fees on 3 phones I BROGHT MY OWN PHONES now it’s NOT REFLECTING on my bill. 100% stolen funds. Next the agent promised me a total bill of $120 a month that included a veterans discount but my bill is actually $350 a month and Verizon has no idea what I’m talking about. This whole place is lies and theft. Avoid at all costs!!!!
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June 2025 by Tammi Daquila
Very helpful and thorough. Wait time was decent this time. We were in & out quickly. We got what we needed and weren't pressured into extra expenses.
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May 2025 by Katt Jackson
Great customer service 👍👍🥰💋💋
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May 2025 by R G
Well I won't get into details. I have had the worst experience with verizon after switching 6 month ago. After months of calling talking to people and going into stores I stopped by the verizon store on Division and Francis. I was greeted by Geri and Daniel. I expressed my frustrations with the whole ordeal and they just listened. After they helped me the best way they could and even though it wasn't the resolve I wanted it was a happy medium. I can say they are the first two people who actually heard what I had to say and offered a solution that was better than doing nothing like the 60 other people I've talked to over the last 6 months. I want to say thank you for doing something. Geri and Daniel thank you.
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May 2025 by Notmy RealName
Went in for an upgrade today on one of our lines. Addissun was ready to help and had answers to all of our questions. Addissun made some great suggestions and helped save us some money in the process which always makes me happy! Overall this was a great experience and we are very pleased with our visit today. 10/10 would recommend!
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April 2025 by Noah Joseph
Was here less than 7 minutes. The guy who ended up helping me told me it was”wasn’t worth” discussing different brand of phones because it “would be more of a hassle to switch” and then told me to do all of what I wanted within the app.
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June 2024 by Susan Stanifer-Miller
Hannah is a real GEM! She's super helpful and listens to what the customer wants!
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June 2024 by Bonnie Rogers
Absolutely impressed! Young lady named Cass, the manager, greeted us at the door and was ready to assist us. Very polite and helpful. She was extremely helpful and good at her job!
We were in and out in just a few minutes. Thank you Cass!
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June 2024 by Kellie Sublie
Ashlie helped me and my daughter out getting a new phone and was extremely personable and helpful. Was the easiest and efficient time we have had with a phone service company. She went above and beyond, give that girl a raise! Hope you get Ashlie at this location!
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June 2024 by Yurii Sert
The most terrible chain, and the service in this store is terrible, the employees are very rude and do not solve anything. They connected me to some additional services and withdrew money from my account for it. Then they offered me a 15 iPhone to replace my 13 iPhone, they promised that I would only pay $300 for the 15 iPhone, and when I decided to switch to another line, they took me and sent me a bill for $860 for the 15 iPhone - despite the fact that they took my new 13. I don’t advise anyone to buy anything from them, it’s a crappy network and just a steal of money...
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May 2024 by Bryan
She talked me out of not upgrading my s23 ultra cuz I probably owed money on it, so I went to the mall an they hooked me up
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May 2024 by Wendi Lewis
Where to start. Store staff last time we we in were okay but be aware for your bill fine print and ECT...
Verizon doesn't have the best service going south in the country back roads. Changed service after 20 year and in the last 8 weeks I have dealt with seeing the charges being higher with Verizon. The phone staff being rude, not knowledgeable about there billing, security or services. Final straw was an auto draw from my bank without approval.
Suggestions read everything and shop around. I am saddened by the situation with company after being a 20 year customer and finding out the value was not there
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May 2024 by Randy Rohrbach
New customer and we had needed assistance setting our phones up. Our specialist was Tatiana and she went above and beyond to help us. Verizon customer service has proven to us to be better than other carriers.
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April 2024 by Nichole Matson
Great costumes service
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April 2024 by 1Phaite
Anna, the manager at this store, is amazing! I'd been dealing with major malfunctions in my cell service. Calls and text messaging were failing for Aprox 6 weeks. I'd been calling Customer Service (totaling about 29 hours) and being shipped a replacement Samsung Galaxy S23 Ultra. I decided to pop in the store, pay off my device, and cancel my account at this point. The manager was able to solve the issue (new sim card, and reprovision my text message settings in my account) within 45 minutes! Despite the past frustration with technical support and the problems it caused, I decided to continue my services through Verizon due to her impressive and quick resolution. Highly recommend this location!! ? ?
