Verizon offers a variety of mobile, 5G home internet, and business services, with convenient options for customers to visit stores or order online. Customers can schedule in-store appointments or place orders online for free pickup, same-day delivery where available, or use express lockers for quick access. Reviews highlight a generally positive experience, with many customers praising the helpfulness and friendliness of staff. Geri and Daniel at the Spokane store listened to customer frustrations and offered solutions, making a significant difference after months of difficulties. Addissun provided helpful suggestions during a device upgrade, saving money and ensuring a smooth experience. Cass, the manager, was courteous and efficient, making the visit quick and pleasant. Ashlie was praised for her personable and helpful service when getting a new phone, and Tatiana went above and beyond to assist a new customer with phone setup. Overall, Verizon staff are recognized for their attentive service, problem-solving, and willingness to help, making the experience better than other carriers. Customers appreciate the ease of service, efficient process, and staff who genuinely listen, resulting in a generally positive reputation for the store and its services.
Im bishop been on verizon from my moms plan all growing up but recently got my own plan verizons phenominal very helpful especially the employee lily she awnsered all my questions i have very pleasent conversation and shes quite pretty overall good experience and will be coming back especially because their my provider... read full comment
February 2026
I went into this Verizon today with my grandfather, and we were met with above and beyond customer service from every employee! My grandfather is visiting from out of town, had a problem with his phone and is so grateful for the wonderful help he received!
February 2026
John was very helpful fixing my issues with the watch and phone connection. He cleared up my problems. This is the location I always go to for service and purchasing new phones.
