Verizon offers a variety of mobile, 5G home internet, and business services, with convenient options for customers to visit stores or order online. Customers can schedule in-store appointments or place orders online for free pickup, same-day delivery where available, or use express lockers for quick access. Reviews highlight a generally positive experience, with many customers praising the helpfulness and friendliness of staff. Geri and Daniel at the Spokane store listened to customer frustrations and offered solutions, making a significant difference after months of difficulties. Addissun provided helpful suggestions during a device upgrade, saving money and ensuring a smooth experience. Cass, the manager, was courteous and efficient, making the visit quick and pleasant. Ashlie was praised for her personable and helpful service when getting a new phone, and Tatiana went above and beyond to assist a new customer with phone setup. Overall, Verizon staff are recognized for their attentive service, problem-solving, and willingness to help, making the experience better than other carriers. Customers appreciate the ease of service, efficient process, and staff who genuinely listen, resulting in a generally positive reputation for the store and its services.
Michael at the downtown Verizon store was very helpful to me today. He gave me some very good advice and although I didn't buy an additional device today I will be back for future devices and ongoing service. Thank you so much Michael!
July 2026
Very helpful, and great service that was really quick and easy. They explained everything really well and walked me though the process!
July 2026
John was very helpful and actually listened to what I wanted instead of trying to sell me something. He workout quickly and did a great job. Went above and beyond to get everything on my complicated account all set up. The atmosphere was relaxed and comfortable.
