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February 2024 by Tony L.
Pretty bummed to write this review. I'm pretty disappointed with White's. I am field ecologist in the Midwest. Me and my co-workers are pretty hard on boots. We're in and out of water, mud, fire, sharp stumps, herbicide exposure, etc. Whites has been on our radar for years, being the so called standard of wildland fire boots. Due to the price, nobody was willing to try White's worrying that it might be overkill. After using Danner, Carolina, and Keen and putting them through their paces, I expected a spectacular boot if I was to pay more then double what I paid for these other boots. I originally ordered the "Crew Boot" but it came in a size too large for me, which happens, but White's does not pay for return shipping to exchange for the right size. Another $70 later, I upgraded to the "Fire Hybrid" and sized down. I was disappointed to find that they were also to large in the toe box. I didn't want to pay another $70 to ship these new ones back, and my ankle locked in well enough to wear comfortably if I put a sponge in the empty space. So I made due. The quality of the boots are undeniable, Super high quality leather, tough stitching, and apparent care in manufacture. However, I was extremely surprised by their actual performance in fire. During prescribed fires, I'm often close to or standing on open flame, never having issue, but these boots really heat up and keep it in a way that I have not experienced with my previous non fire rated boots. Even after dowsing the boots in water, I was still very uncomfortable for several minutes as the heat dissipated. This has happened multiple times. In the future, I will be saving my money and going with Carolina, who in my experience, have the best value I have found in work boots. White's makes a beautiful Product, but bad policies to insure your boots are right for you, and its performance in its stated purpose will keep me from repurchasing or rebuilding.
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February 2024 by Tod R.
This is a review after three years, and near 5 days a week wear. It is also in part a contrast to shallow negative reviews left by over-entitled and self important folks that given the world, would NOT be happy. Firstly the boots are top quality, and near bullet proof. Purchased the Cruiser model in black waxed flesh. Very little break-in needed, and had zero hot spots once tongue was broken in. Store was super busy the day I was there, with a little patience, the staff got to nearly every one and were very helpful. At least one person walked out mumbling under their breath about the wait time, and honestly Whites does not need a customer like that anyway. After about a year, my left boot developed a squeak. I took them back in, and whites took care of the squeak by re-bottoming the boots. Yes...... this took some time, but I was happy to wait, and cost me nothing. Not advertised as such, but these have been nearly weather tight. Many hiking trips, and backpacking trips where they have been in wet weather for hours/days and very little gets through to socks. They are costly, but considering a US made boot, by a family business, and opposite of the "Walmart" throw away culture, absolutely with the price IMO. After three years a hard wear, boots are still in perfect working order. If you're a nit-pick type, there is some uneven-ness to hand made boots. Go by cheaper factory made boot, or some fashion brand. Not a hand made boot. YELP..... you really need a thumbs down for reviews, which should include mine for those bothered by calling out the over entitled and self important. :)
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January 2024 by Mark Harvey
Recently picked up my first pair of custom order boots and am very happy with them. I have foot issues with bunions, neuromas, and fallen arches from a lifetime of wearing boots and White's was very thorough during the measuring process, taking copious amounts of notes for each individual foot. I was also very specific about the boot design I was looking for and they met every expectation. While there will be some breaking in ahead of me I'm confident that these boots will last me the rest of my life. If you're thinking about a custom built pair of boots save your pennies, they're not cheap. But if you want hand-made, American made, boots made specifically made for your feet, that the maker will stand behind and rebuild when needed then this is the place to come. There's a reason they've been in business for more than a century and garnered the reputation they have.
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January 2024 by Hans Peter
This Review is for an international Order (Germany)I ordered the Perry Select 8" on the 13th of November. Got my Shipment confimation on the 21 of Dezember. Shoes arrived on Saturday the 6th of January.Was a litte worried about Sizing, but with the help of a Brannock I got it right. Boots are feeling very comfy. More than Redwing. Colour is great und the leather is thick. Love them.
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December 2023 by N H
I was ready to buy, but dealing with that sales rep was like pulling teeth. He kept insisting me to buy shoes that was too tight for me, and was passive aggressive when I asked for a different size. Spent a good amount of time to try on the sizes that I never asked for before he will bring me the size I wanted, I had to walk away at the end.
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November 2023 by Patrick F.
Pricey? Yes. Well worth it? Also yes. I love when one walks into the store, one can hear the hammer pounding of boots. This store is true blue Americana. They don't skimp. The prices are outrageous. But like we hear, you get what you pay for.
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November 2023 by Norma Smith
It is a great store. My husband has been getting his boots there for almost thirty years. His doctor told him if he didn't get good boots that his feet would not hold up for long. He is still going strong. The people that take care of you are wonderful to deal with. We highly recommend it.
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October 2023 by Aaron Wilkerson
4 months and a $400 "Full Rebuild" later. Rebuild was discounted also from a previous mistake by WhitesBoots were dropped off at Whites in August and just received them 10/9/2023. We have Tuesdays and Wednesdays off so took the kid to the mall and a pumpkin patch. Come home to two hooks completely removed and multiple already coming loose. Called in and was told to just send them back for Whites to look at and fix. Currently $1,100 into these boots after about 5 - 6 years.Like the box says "Trust the Original"
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October 2023 by Mike B.
Buyer Beware online Closeouts. Through the Mailing List White's will send out Closeout sales. Two out of Three Orders, my experience resulted in my paying for the boots, confirmed order, and follow up email "Sorry, we're sold out." I own two pairs of Boots from White's. One pair Close Out and another pair regular order. Avoid the pay first / order confirmed / sold out.. Closeout Drill. Two out of Three "cancelled" after payment and confirm is strike three for this repeat customer. My money will eventually be refunded, but life's too short to chase refunds. JK and Red Wing are on deck vs White's.
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September 2023 by Vance Edward
Imagine buying a $700 boot and you’re excited because you know it’s going to be worth every penny.Now imagine, through that excitement you decide to call Whites to ask a few questions about the sizing you ordered.Now imagine an unprofessional woman answers and tells you not to call and ask questions unless you have an appointment to call.Very tempted to cancel my order but not sure I want 1 employee to sway my dreams.She needs to find a new job that’s not customer service related.
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August 2023 by Mark F.
Incredible quality. Haven’t had a footwear like this ever; redefines what a quality shoe should be. Thank you ! Can’t wait to visit the store and meet the team someday.
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June 2023 by Peggy Manes
I have an unique situation and I had purchased a pair of packer boots from White's back in 2014. Absolutely loved them. Since then I have had my back broken and I am now in a wheelchair. Last year I broke my leg. I went into White's the end of January 2023, to order a costum pair. The sales person and manager spent two hours with me talking and fitting me. I was told they were 36 wks out. Oh well, I needed these boots to be able to ride my horse. The first of May I received a phone call and said my boots were done and to come try them on and pick them up. They needed to be stretched a bit in the throat, which they did and then they were sent to my home. I can't say enough about how kindly I was treated and how quickly they were done. I'd give them 10 stars if I could. Consider them for your next pairs of boots!!! Wonderful experience and beautiful boots!
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June 2023 by Alex Greene
Excellent customer service. We showed up a half hour before closing and they stayed to help us get the exactly right boots. They were really friendly and encouraged us to bring our three little dogs in. The staff was really knowledgeable with sizing and the right arches.
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April 2023 by Nicole Edwards
DO NOT PURCHASE!!!! Worst line of boots we have ever bought. Bought a pair didn’t last 6 months, unfortunately the pair we bought weren’t rebuilder. Bought a new pair that were rebuilder, again 6 months in they fell apart, Whites in Spokane Washington refused to rebuild and said these were not rebuilder after they said they were. They refused to stand by what they sold us and told us. Horrible customer service and even worse products.
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March 2023 by Jesse Steele
Great atmosphere and customer service. When I walked in they measured my feet and had me try on different sizes. We found a boot that worked after 20 minutes and I was on my way. Luckily they had the original smokejumpers in my size because they are currently about 30 weeks out on new boot orders. Will be coming back here in the future.
