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2:30 - 5PM 10AM - 1:30PM
1610 Lafayette St, Steilacoom
Post Offices
8:15AM - 4:30PM
1313 Thompson Cir, DuPont
Post Offices
“We visited this post office to get our passports. Leon, the post master, was helpful, polite, friendly and has excellent customer service. We tried a few others but you could feel the level of stress and lack of politeness. Even hearing the other employee talking, she was so nice and patient. I really recommend this post office for both appointments and walk-ins like us.”
“Deija was amazing!! She was efficient and kind- there were a lot of people trying to get their passports done and she was patient with all the questions- She deserves a raise!! Thank you Deija!!”
“The best USPS location! Had my 2 kids passport appointment here and we were helped by Tanay. She was pleasant and the passport application process was seamless. We were in and out of there in about 10mins tops for both kids.”
“This is hands down the best post office I’ve ever visited. The service is consistently excellent, and the staff is truly exceptional—always kind, knowledgeable, and respectful. Every customer is treated with dignity, and you can tell they take real pride in their work. Even when I'm across town, I go out of my way to come here because I know I’ll be treated well and my mail will be handled with care. Truly a standout location!”
“This is my favorite Post Office! I just love the atmosphere and people. I have become quite fond of Diane Barnes. She is always so positive and helpful! No matter how much stress, she never lets it show. I wish there were more people like her in this world. Such a ray of sunshine.”
“Susan is one of the nicest employees here and was really helpful. I am so used to not having good experiences with customer service so this was really refreshing.”
2 - 4:30PM 9:30AM - 1PM
735 5th St, Joint Base Lewis-McChord
Post Offices
“I've had good experiences here, always been treated with respect over the years by all employees. I just time my trips between their required breaks or lunch, and everything has been chill. The wait is usually only a couple of minutes for service.”
“Lovely employees with stellar customer service. Every one of them I've interacted with has been prompt, polite, and helpful. They go out of their way to make your shipping options or solutions easy to understand. The retail-front is well-stocked and organized.
It does get busy, especially around the holiday season. More often than not there is a long line. If you need service up at the counter, set aside a good chunk of time. Otherwise the rest of the facility is open for self-service. Give the employees some grace in busy times.”
“Bekka and the other gentleman at the front desk (Rafael I believe) are extremely helpful! It took multiple attempts, but they didn’t give up and worked together to find a piece of mail that had been redirected somehow. Great customer service!”
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“I miss Arnie, he was always kind and helpful to me. But he's gone now, today is Thursday, Feb 23, 2023, and not even a holiday, and this post office's window NEVER OPENED TODAY. No staff, no explanation was posted. No one to take PO box rent payments, sell stamps, or collect payments to mail packages. Our locking mailboxes on the street are constantly getting broken into; we need our PO boxes and services. My issue is with their bosses: What is the postmaster trying to accomplish? Alienate and drive away customers? I feel punished as a Steilacoom resident, Mr Postmaster. We are 6000+ residents here who need this Post Office to remain open and functional.”