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February 2024 by L Swan
Friendly staff. Clean and bright interior. Excellent elevators with plenty of available moving carts. Strong security in convenient location with abundant accessible hours.
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September 2023 by Jourdan Kelly
So the online portal stopped working for payment and so did your employees too apparently... can't get my unit paid because of your horrible management.
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August 2023 by Rex Prewitt
This is not a secure facility. The gate has been broken for weeks, the doors to the building are often blocked open so anyone can come in the building. There was a bathroom for customer use but the new office person said he was tired of people making a mess in it and he didn't want to clean it so he locked it so no one can use it. The place was clean when I first rented but now it's dirty and has been dirty for 5 months. The office supposed to be open regularly 5 days a week but it's often closed. There is no emergency number to call after hours. Even the Tacoma police can't contact anyone in case of emergency, I would not recommend this place to anyone. I am moving out as soon as I find a secure facility.
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May 2023 by Nate B
I set up my reservation for move in date today. No one is here to open the gate, answering my calls or inside to check me in. I tried calling their customer service number but same result. I am currently at the facility waiting (2 hours and counting), worst experience ever.
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May 2023 by Paul Fernandez
Been a customer here since they’ve opened and it’s gone down hill lately. Trash everywhere, inside and out. The bathrooms are gross. Even when the desk person is there all the same trash from weeks ago is still laying on the ground.
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May 2023 by ellee owen
I’ve tried for 2 weeks to open a storage unit. No one is ever there during “office hours” and the phone just rings endlessly
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April 2023 by Eric Donahue
Rented a space for short term. Moved out of it a Month ago. This was done during regular business hours on a Saturday. No one was in the office on that day. I emailed them to close it out, no return. I went back in on a Saturday during business hours and no one in the office. No one will answer the phone or my emails. But they left a message warning that my bill was due. Very poorly managed.
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March 2023 by Jeff Biddy
Clean storage units
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March 2023 by shawn boyce
Boy they sure put this building together fast & I am glad they did, it'll be harder to find what's buried underneath now.
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November 2022 by Chappell Marshall
Great service
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October 2022 by Hattie Aho-Chun
Love the place carts are always available and the the Manager is awesome too.
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October 2022 by Kathy Harris
Great facility! Very clean, convenient and fairly priced. Best feature though is the staff. Exceptional customer service!
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August 2022 by Malala Laie
Easy excess and very friendly
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July 2022 by Michael Maggard
place is clean they have carts you can use for loading about anything in or out . Really nice people that work there.
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June 2022 by Vince Nguyen
Work with for Fire inspection and Diana seems to really care for her facility! great staff and excited to work further with in the future.
