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July 2022 by Erica Sargent
I have always had excellent service at this branch. The tellers and managers are helpful and informative, they will help find a solution. I am grateful having a branch in my area.
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March 2022 by Joshua Smith-Rodriguez
Been dealing with issues for my new car loan. My previous 2 were no issues. This has been a pain. No notes on file from my previous 4 calls to customer care. I was told last week February 23 I would get a call from branch manager. No call. I called in again to get transferred twice and no help. Pretty disappointed on experience.
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March 2022 by Anon Amouse
Sloppy, lazy account security >;-[Otherwise, they're okay, I guess - not good - not bad - okay. ( They do have good hours, though. ) However, they could be a LOT better. Their overall security is a joke - no 2Fa - not even SMS - in 2022?!? REALLY??? *I have other financial institutions in other countries, and their security is top notch; most of them have 2Fa, SMS, and Yubikey. Come on Alaska - show you care about your customers - bump up your security before it's too late - PLEASE?
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January 2022 by Grace Byrd
I really wish there was a Alaska USA Federal Credit Union branch in Lacey, WA or at least in SE Olympia, WA. I need a closer branch, so I can do in person loan payments because the phone lines are always busy.Cooper point Rd Branch is 20 miles away from my area.
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December 2021 by A Google User
I really wish there was a Alaska USA Federal Credit Union branch in Lacey, WA or at least in SE Olympia, WA. I need a closer branch, so I can do in person loan payments because the phone lines are always busy.Cooper point Rd Branch is 20 miles away from my area.
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April 2021 by Sarahlynn Etta
Great credit union, friendly service.
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August 2020 by kimtoms world
Love this credit union! Helpful, friendly, effective
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May 2020 by Void Gang
The staff at this location has ALWAYS been more than happy to help me with any issues that may arise in my account. Honestly the best bank/credit union I've ever been with, I recommend this location to all my friends ?
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April 2020 by Dylan Petersen
Predatory lending. Presented me terms of a loan that were completely different with what it ended up to be. Modified it without my signature. If I cannot get it sorted out in house I will be filing a suit. Predatory lending days are done and alaska usa should be ashamed of implementing such practices. Avoid like the plague. Find a real credit union.
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March 2020 by Lowell Adams
Web site is a pain to navigate through to make a payment
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November 2019 by Corey Smith
Lady at the counter was rude and acted like my husband was trying to steal money out of OUR SHARED ACCOUNT. That has his name on it. Which he had his ID.. And bank card with all the info on it. How much more stupid can you get and still be able to handle people's money?
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October 2019 by Jeffrey Allen
Brought my auto loan to them, from BOA due to the great rates. However, few months in they charged me $450 on the life of the loan because they did not have my up to date insurance information( did not even tell me they were gonna charge me).Even though I brought my current insurance information to them when I filled out the paperwork for the loan.
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March 2019 by Datty Bee
ATM sucks. Always jams. Such a inconvenience. Needs to be fixed ASAP.
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October 2018 by David Duncan
Great credit union! They do house financing too! See David Duncan.
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September 2018 by mystic davis
I love this location! It is a perfect one stop shop! The services I have received here have been impeccable! I love how versatile the employees are when it comes to accommodating me as a member. Everyone greets me with a smile and always tells me to have a wonderful day. The transactions are always smooth and easy to understand which is much appreciated due to my busy lifestyle. I help to take care of many family members and doing shared branching at Alaska USA makes it very easy for me to deposit money into their accounts.
