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October 2023 by Htate sil
Miss cover helped me setup a corp fast friendly I love acu
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March 2023 by Michael Channing
Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.
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March 2023 by carol channing
Gave the right info, even more info than we asked (but turned it to be super helpful!) Great branch by Winco, not busy, quiet, and quick!
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July 2022 by michael Ransier
I truly have never had an actual issue with this bank ever in my life, no fraud problems, no glitches to be perfectly honest great customer service!
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March 2022 by Kameron Mckay
This branch is one of the best branches to walk into. Anyone is there has by far the best customer service I have ever seen. The manager Crysta is driven to making sure that you get the best experience every time you walk in. She will bend over backwards to help any way she can. Alex will makes sure anything she can possibly do to make your experience go as smooth as possible she will do it. All in all just a huge round of applause to this branch
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March 2022 by Kevin Micheal
I “grew up” financially with ACU and I cannot thank the entire staff for guiding me and my family through some tough financial decision we have been faced with over the past decade and. I especially thank the leadership and crew at South Tacoma branch where my entire family does most of our day to day transactions. We connect with the staff there and always feel welcomed and well taken care of. Customer service is top notch.
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March 2022 by Richard Kumpe
The south Tacoma Ranch is quite frankly one of the best branches America’s credit union has to offer however more specifically one employee amongst the others stands out and her name is Jenny! She always has a radiant smile and a great attitude whenever I come in there she always is greeting me with a smile. My vote for employee of the year goes to Jenny!
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March 2022 by Stuart Munroe
I was greeted by all the working members as I entered. That put a smile on my face. Everyone was delightful. In and out in less than 10 minutes. Oh and by the way, get rid of that tacky neon open sign. You are a financial institution. Not a quicky mart.
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March 2022 by Eric Welch
This location is the best place I have ever banked at. Alex, Riley, and Jenny are all super helpful and friendly and do a great job. The customer service at this branch is amazing. I recently took out a personal loan and was helped by Alex. Not but a week later I received a handwritten letter from Alex about how happy she was to be able to help and congratulating me on consolidating my debt. It's not often you get handwritten letters from companies anymore. Keep up the great job guys.
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March 2022 by Lauren Gist
We love coming to this location specifically for Crysta’s personable and professional customer service. We love making a trip to this ACU, even though it’s further from our house, because we can always rely on the staff here to be fast and friendly!
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March 2022 by Tim Cross
Ive been banking with acu for over 8 years. For the past 12 months there has been nothing but problems. I put a check in atm, they held my entire single familys income for 5 days. They reversed my car pay.ent to wells fargo 2 times costing me late fees. I will be opening an account with becu. I dont know why i have waited. In short if you want people who dont care about your money or credit bank with acu.
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March 2022 by Jonathan Warner
I freaking love ACU ..By far the best banking experience I’ve had .All the employees are so nice friendly and helpful.I’m usually able to walk right up to the counter and at most there is usually only 2 or 3 people In Line .I’ve also never had any fees from them .I would recommend this bank to anyone.absolutely amazing
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March 2022 by Payzarr Thomas
Best Credit Union in Washington state.Very happy with them,Riley has been exceptionally great. ?
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March 2022 by Austin Leatherwood
The manager Crysta is beyond professional and knowledgeable. Thank you for A+ service, will continue banking forever here based on the service I received.
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March 2022 by Cassy W.
The staff here is so sweet and helpful, especially the manager, Crysta! She is always helping the staff to assist members in the most comprehensive ways possible. I feel like I always receive the help I need when I visit.
