-
October 2025 by Adam
Can’t trust them.
-
August 2025 by Tyler Schlag
My experience was fantastic. Service advisor was awsome. Price was unbelievably good for the repair i needed. I was in and out in an hour without appointment. I highly recommend this shop!
-
August 2025 by Nicholas Borrelli
If you need exhaust work done go elsewhere. You will get better customer service, better quality work, and you will save yourself a headache.
-
June 2025 by Chris Hamilton
These guys nailed it. From the first phone call to the finished product. Wasnt a big job but one that mattered nonetheless, needed a 2 Bolt flanged and V band flange welded to my resonator. Danny was great and the crew was awesome getting the work done. Quick and efficient just what I needed. Thank you.
-
June 2025 by Daelin C.
Rudy and the guys did a great job building an exhaust for my G35. They were quick and efficient and it looks and sounds great. Rudy is a good communicator calling me to keep me updated as the worked on my car.
-
April 2025 by Michael Foley
My wife had a minor accident this morning while dropping her granddaughter off at school. A tailpipe hanger was loosened and hanging down. They adjusted and tightened the supporting bracket. When we picked our car up, we were told there would not be any charges for the work! Pro/Max will be our first call for future work on our vehicles! Great customer and vehicle repair! We thank you!
-
April 2025 by Teresa Martinez
Friendly service, affordable prices, and quick work! They spent three hours to fix my car and I took a little walk to pass the time and then went on my way, fully satisfied! 5 stars, definitely coming back here for any other car repairs!
-
March 2025 by Wyte Gorilla
Thanks Pro Max! Top notch service from this team. Had a serious wobble on my favorite truck diagnosed, the service team found out I had a bad tire. These guys deserve major credit, thx team pro max 🙏💪🏋️💎
-
March 2025 by Xeno
Went in for a coolant service and was told everything was wrong besides what I came in for. They didn’t want to explain why the issues was a blown head gasket, didn’t want to answer my questions as someone whose also worked on cars. They threw coolant all over my engine bay. They had me drive my own car into their shop just to sit there. Glad the inspection was free cause WOW.
-
March 2025 by Nyle Adamson
I dropped my truck off early Saturday morning, they were busy and I was in no hurry so I picked it up Monday afternoon. They replaced the steering pump and flushed the lines and now the steering works great.
-
January 2025 by Earl Hutchison
These guys are wonderful and skilled. I was with my brother but they asked questions that impressed a older guy like me. They sold me so I know where I am coming next....
-
January 2025 by J N
I would not recommend Austin’s Pro Max in Tacoma.
I took my ’71 ford f250 to Austin’s based on a recommendation from a friend who said they work on older vehicles. My truck was not running at the time due to what I was told was a faulty fuel pump. Communication prior to service from Rudy was friendly.
When my truck was “fixed” I spoke with Steve. All that Steve could repeat was that it works and runs. I asked Steve if there was anything else my truck needed (in the near future) because I’m trying to ensure my truck’s reliability. Steve’s reply was, “there are no guarantees it’s not going to breakdown”. After a few more inquiries into finding out how my truck was doing I simply asked, “could you please give it a once over”? Steve said, “sure”. After a week of my truck sitting in the shop, I called to see how things were going. My answer, “everything looks good but you may want to have distributer and rotor wire work done”. I was also told my breaks were about “60%” (not sure what that meant given the usual descriptors of break status is in millimeters). I told Rudy I had just had my breaks replaced in 2023 and have probably only driven it 50 miles since the break service. He just replied that front breaks are around 60%.
I declined the extra service (distributor and/or rotor wires) because I felt I was being taken advantage of. To replace the fuel pump it should not take too long, in fact I did it in less than an hour once before. With the “diagnostics and labor” it cost $474+. I’m not sure they even did my requested “once over” given my battery cables were covered in battery corrosion and my truck is running rough (seems like a timing issue). Not a lot of customer service or care from what I can tell.
After I left Austin's, I drove to Les Schwab where I had my break work done. They inspected all breaks and rotors. All 3 service technicians came out to share everything looked brand new and they were also confused by the 60% comment. I’m glad I went to Les Schwab because I was getting the impression that Austin’s was trying to gouge me. Thank goodness I didn’t give Austin’s a chance to work on my perfectly good breaks.
My truck isn’t running very well so I will be heading to another shop soon given the pinging sounds and roughness of the idle. I certainly feel like I was taken advantage of but glad I didn’t agree to another $580 bill or worse.
Not a fan of Austin’s and won’t be back.
-
January 2025 by Daniel Vionito
Great work at a fair price. I will definately recommend Austin's ProMax to my friends and family.
-
November 2024 by Adam Dombroski
Came in with a tricky problem after going to another shop with no solution. I was a little stressed admittedly and they handled the situation in a professional way and got my issue solved
-
October 2024 by Musa Harrell
Took care of my WRX after it was stolen ! Great shop and thanks again Rudy ! 💪🏽
