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February 2022 by Jim W.
I was in the market for a Mercedes with 4Matic drive. I found a care at Life Auto and went down to look at it. Zaib was very helpful--NO pressure to buy/ He let me take it out on my own and it seemed like just the thing for me. After thinking for a couple days and checking with a couple folks more knowledgeable about the line than I am, We came to an agreement and I bought the car. Both Zaib and Khaled were very easy to deal with, answered all questions with no BS. Zib even delivered the car to my house.This is not the usual today but rather what my father did when he sold cars back in the 1950's. I was very impressed at hos easy a transaction this was. I was in the auto business for 14 years dealing with car dealers and this is as good an example of customer service as I found. I would buy another for these fellows with no hesitation.
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November 2021 by Darius m Smith Sr
Was interested in buying a car they posted online. I asked questions about the vehicle and possible trade in. They ignored me. You can see when people read your messages on the site they posted and just chose to not respond. As a prospective buyer it really turned me off of the company. If they treat you like this before they get your money I can only image how things go after they get your money. Buyers beware
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June 2021 by Michael K.
Zaib and Khalid are two of the most genuinely nice people I have ever met! They will work with you, even if your credit is spotty (like mine ). They answered all my questions honestly and even had all the documentation confirming the work performed prior to my purchase. The vehicle runs perfectly! Khalid has over two decades of experience in exporting vehicles so he probably has a good eye on what to look for at dealer auctions. All the cars on the lot looked very reliable to me. I had a great conversation with them while I was waiting for the paperwork to sign and they even offered me refreshments and fruit. All in all, it was a great experience! It never felt like pushy used car salesmen were trying to get one over on me. We just talked like normal human beings. I would highly recommend checking them out if you're tired of working with dishonest sales people! Like I said, Zaib and Khalid are the best! And I've worked in the car sales industry before, so I can pick out the genuine ones who are trying to help people vs the people who try to push lemons like they're Bentleys. I'm extremely happy with my new baby!
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March 2021 by Andrew Fisher
Good service bought a 06 maxima
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January 2021 by Minerva H.
I was messaging with Zaib Rehan on Facebook market place. I've never come across a salesman that is so rude. There's absolutely no room to negotiate (and I am very reasonable) and it's priced at higher than the highest value for a 16 year old car in excellent condition, which common sense states it won't be in excellent condition if it's 16 years old. Stay away. Super rude.
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January 2021 by Emad Shahbin
Good customer service and has a variety of cars for good prices
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January 2021 by Shawn Mc
Great experience! Salesmen were friendly, knowledgeable and not pushy at all. Got a great price from Baja! Highly recommend this place!
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December 2020 by Jennifer Fritz
I finally bought my car here at Baja Fresh Auto. On the very next day my car started having some problems. So I took my car to the Toyota dealer because it was a Toyota Prius. Toyota told me I needed a new head gasket and a tune-up and also new fuel injectors a tune- up and a wheel bearing. I really didn't know what to do because I had spent basically my life savings on this car and it was going to cost me as much as I spent on the car. It will cost me as much to fix it. So I took a chance and called the gentleman who owned the place. And he was more than willing to work with me on this situation and I went in and found another car. And I came out happy as can be these people are more than willing to work with. So if you want dependable and honest people to work with this is the place to go Baja fresh Auto!!!
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November 2020 by Ashley Macapagal
Alaa and bajah are the best! I usually don’t write reviews but i wanted to go out of my way to tell all of you guys that they are the easiest, most friendly, non pushy, helpful guys out there. It’s only them working and they work so hard to give you the absolute best experience. They have really good deals on their cars. I was skeptical about buying cars from a used car lot. I came in wanting to buy a commuter because my camaro was racking up miles. After visiting a couple of other dealerships.. i was ready to give up. I gave it one last shot and found bajafresh autosales! I am 110% happy with my chevy Malibu that i purchased. It’s in great condition and couldn’t have asked for a better experience with Alaa and bajah. Come check them out !! Don’t go anywhere else haha.
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October 2020 by spaz tastic
They sold me a car that was said to be in good condition. Had 3 major problems no AC due to no navigation unit was told he would fix the issue. He tried but failed and refused to do anymore work. The window fell in the door within the first month, and now that it is raining water is seeping through my front floor boards. I was told by the owner that "No one is happy when they buy a used car and I should of bought a new one if I didn't want problems." Horrible customer service I had to call to get my liscence plates and call constantly just to get him to fix the issue he said he would fix. Very unprofessional. Very unorganized. Dont even bother you may just end up with a money pit and a waste of time and headaches.
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October 2020 by Sea Gal
They sold me a car that was said to be in good condition. Had 3 major problems no AC due to no navigation unit was told he would fix the issue. He tried but failed and refused to do anymore work. The window fell in the door within the first month, and now that it is raining water is seeping through my front floor boards. I was told by the owner that \"No one is happy when they buy a used car and I should of bought a new one if I didn't want problems.\" Horrible customer service I had to call to get my liscence plates and call constantly just to get him to fix the issue he said he would fix. Very unprofessional. Very unorganized. Dont even bother you may just end up with a money pit and a waste of time and headaches.
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September 2020 by Ren Moeun
Warning!!!!!Hello friends! I'm usually your go to girl for many people but today, I'm turning to you guys for help. Please share and review. Any professional advice or from your own experience will be greatly appreciated.My younger sister worked 2 jobs for a year to save up for a car. She went and bought a car from a used dealership in Tacoma called Preferred Auto Sales. A couple days later the check engine lights came on with multiple codes. They tried calling the dealership but never got through. Then they decided to buy parts, a new battery and fixed the catalytic converter. There were still more codes so I called a tow truck to bring it to the mechanic. After inspection, we found that the transmission is gone. 4wd and overdrive never worked, oil and airbag sensor doesn't work.We finally went in today to find the manager. We explained the situation, brought paperwork and proof of receipts. We asked if they can trade for another car that's decent or at least concede and get partial reimbursement. He says sorry, he cannot help because its the name of the game when buying used. I told him that dealerships are held to a higher standard. They obviously cleared the codes and ignored all the red flags during shop inspection and it was unethical. He still refused and when my sister cried he offered to sell us another car that was wrecked. I said "no thank you, you will hear from us."I received some advice to contact owner direct, contact better business bureau and Attorney general. Have anybody experienced this? Please give us advice or tell us how you resolved this dilemma?? Thank you in advance!#tacoma #tacomawa #jessejones#preferredautosales #bbb #betterbusinessbureau #attorneygeneral #washingtonstateattorneygeneral
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June 2020 by Brionna Pleasant
I’m not sure if they were hacked on offer up or not but who ever is responding to inquiries via offer up For this company is extremely rude. Very unprofessional when I inquired about my application the person responded “ hold up I haven’t checked yet.” Who speaks that way? To potential customers? Maybe they’re short staffed and just hires whoever applies but the customer service is horrible and based on that alone I decided to take my business else where. The attitude that they were doing me some big favor by responding to my inquiry was crazy and the fact that someone of that caliber is employed there makes it seem as though the company approves of that kind of behavior. There are literally tons of other car dealerships to choose from so it was an easy pass. Update: After posting this review the person sent “you a ratchet” via offer up. Clearly this place is unprofessional.
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March 2020 by Holly G
We have now purchased 2 of our vehicles from here. They have good cars and great service. They've been honest, helpful and very friendly. And gave me a great deal on the car I bought. I've been to a few other lots and none of them compare to these guys. I will definitely come back here if I am needing another car and will recommend them to anyone who is looking for a car. Thanks guys!
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March 2020 by Melinda Gorog
These guys are awesome. You can tell they are good people. They worked with me on my purchase and made the car buying experience enjoyable. Thank you!
