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November 2023 by Olivia James
Korie is an amazing asset to Bank of America. She is extremely knowledgeable and customer oriented. I recommend anyone go to this Bank of America to open your account if you want hard working geniune people who care!!!!!!!!
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August 2023 by Tri Tran
I called at 1:14 on Saturday 8/05/23 to the Tacoma branch. I told the young lady on the phone I want to open a checking account. She mentioned that they close at 2 pm and asked me how long it would take take for me to come in. I told her 15 minutes and she told me to come in. I arrived earlier than the time I told her. I came to the bank and they sent me away without helping me. Wasted my time.
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July 2023 by Merilee Swanson
Had to wait in line. They only have one personal banker at the location. Very poor customer service
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February 2023 by Bethany A
On a Friday and there is only one teller window open. That teller window is slower than molasses. Bank elsewhere. They obviously don't care about the customer.
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January 2023 by ER Burk
Nothing wrong with the staff at this bank, but it's absolutely ridiculous that this is one of only 2 or 3 BofA's open in the Tacoma area. Bank of America is a greedy, money grubbing corporation and can certainly afford to have more of their branchs open to serve their clientele.
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November 2022 by Isabelle Baillargeon-radliff
No tellers, waited in line for over 30 minutes. Not a good experience and a waste of time.
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October 2022 by Reviewer
Sadly, this is the only branch left open closest to my home. I don't have to go to the bank often, however when I do, staff here has almost always been unfriendly. I don't have time to stand in line for half an hour to an hour, so I mostly go through drive through. I request one roll of quarters for laundry but am told I have to go in for them. Other banks don't inconvenience you like this. Like others have noted, maybe it's time to find a new bank.
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October 2022 by S Tr
Service is a bit slow, but there's a warm hospitality. I met a manager, a teller, and a teller-in-training. All three were very nice, welcoming, and helpful. Even though I was nervous when a problem cropped up, the manager did everything she could to get things right for me. Excellent customer service.
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September 2022 by John Church
This branch is poorly managed with respect to adequate staffing during, monthly and holiday, peak traffic times.It is no secret that when the first few days of the month coincide with a holiday weekend, a commensurate increase of staffing, to accommodate the increased customer traffic should be scheduled.
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August 2022 by Jamaal Akuma
Lol I work mid day and for 8 to 12 hours I went in on my lunch break to cash my first paycheck my boss gave me the lady at till said that we can't cash checks a day early the pretend like that wasn't a lie I just read they can cash checks at any point in time and basically wasted my lunch break I spen to drive there then smiled at me like it was okay
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June 2022 by ruth maturwe
Great experience!! Sometimes back I accompanied my close friend, who needed my help with the translation since he isn’t really good in English, he was not sure about applying for a credit in BOA. That day we met this really nice friendly lady by the name Jessica Lyon and she guided as thru so well, her explanation was very clear and on point & she was very patient with him; this fully convinced my friend to go ahead and apply for one. Definitely will recommend my Kenyan community who are investing in homes especially Adult homes to her! Thank you Jessica!
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May 2022 by Xiomara m
All the time is full you have to make a line for 45 minutes of more in the Rain or sun they have 2 cashers
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May 2022 by Brian Rohr
I will never give an account through Bank of America especially this branch because every time I've ever gone in there for anything the line wraps all the way out in the lobby and outside the door the bank manager cannot seem not seem to get the right amount of employees there on certain days for their busy times she's kind of a waste definitely not an asset to that company it's that company so bake of america you're out
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April 2022 by Jennifer Ost
Sadly, this is the only branch left open closest to my home. I don't have to go to the bank often, however when I do, staff here has almost always been unfriendly. I don't have time to stand in line for half an hour to an hour, so I mostly go through drive through. I request one roll of quarters for laundry but am told I have to go in for them. Other banks don't inconvenience you like this. Like others have noted, maybe it's time to find a new bank.
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March 2022 by Benjamin R
Extremely slow and understaffed. Expect a wait time of 20-30 minutes minimum. Whoever manages this location has no idea what they are doing.
