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March 2024 by Sohee Ahn
I came to this branch to make deposits this morning. Horrible customer service. Jennifer at the counter threw my ID back. Awful experience.
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February 2024 by Anna C
If you are new to this area do not open an account with Bank of America. I’m trying to save you here from a catastrophic mistake. There are loads of other options here that can better serve your needs. It doesn’t matter what BOA branch I go to it’s always 1 teller, no drive thru option, and 4 other bank employees walking around talking with one another. On a Friday there was still only 1 teller and without a drive thru you can imagine how long the line takes. It’s so irritating too to see the manager of the bank gossiping with another bank employee while there is a long line. It should not take 20 minutes to make a straight deposit and I was first one in line-unreal! And to top it off with there is a fee for everything.
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November 2023 by Joyce Githanji
Just from the bank really felt unwanted unwelcomed , and sadly I took time off to come to my new branch as I moved in this area, felt so sad.
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November 2023 by Patrick Radcliffe
Would be nice if someone answered a phone. Especially since someone is using the number for phishing people.
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September 2023 by Joyce love
I went today to do wire transferWe need to be there different account tomorrow. She said be theretoday. Now the end the day and tomorrow is Saturday. No one answered. She was confused what she is doing.. now. Who covered this problem???????
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July 2023 by bradley ginn
Came in with my partner so they could open an account and the entire vibe was they wanted us out of there as quick ask possible. This was by far the absolute worst customer service we've ever received. We're going to bank with becu instead
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March 2023 by Leighton Copley
Nobody wants to answer the phone
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November 2022 by Angelina Angel
Horrible customer service. Not willing to help with any account issues… they want you in and out. Ladies at the teller line just want to do the bare minimum of their job… quick to turn us away when we had specific account questions and then when we got frustrated enough and just wanted to close our accounts they said they have no bankers and they can’t do it, we would have to do it all online.What’s the point of having this location when all you want to do is provide ATM style service?
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June 2022 by Jeremy Schneider
Long overdue to reopen! Please!
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November 2020 by mike vaudrin
I've had an account at this branch for 24 years. Debbie the manager is awesome! She has helped me from day one. Thank you Debbie!
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March 2020 by Dante M.
Every single time I've been here over the last 10+ years of service the tellers and staff have gone above and beyond to make sure all my needs have been met and more importantly, made sure I felt okay. Highly recommend trusting this bank.
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June 2019 by Joel Hencken
They never answer their phone, and the system automatically disconnects you after saying use the website. :-(
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May 2019 by Alexsandra McGuire
Pleasant, efficient staff. I have been with BofA for over 30 years and always been happy with their service.
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February 2019 by Quynh Huong
Bad customer service, employees are rude
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January 2019 by Kent P.
I give zero stars. This is the second time in a row the drive thru was closed. So I have to get out of the car ,go in and find a long line with one damn teller working and the manager not doing anything at all! Zero customer service so zero stars. I deposit a rent check into the landlords account otherwise I would never go in there at all. Thank god it's not my bank! P.s. I have to click on at least one star in order to post!
