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February 2024 by Tracy West
No ATM machine available outside. We live 1 1/2 hours away and it is the only closet Banner bank. Very inconvenient being we work during the week. The people inside whenever we do get a day off during the week. Which isnt very often. Sad cause I have had the account for 9 years no problem until they closed down Puyallups bank.
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October 2023 by Jeremy Wekell
This is my go to bank. Awesome staff and rates.
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November 2021 by Mel Durham
Would NOT recommend using this bank for mortgages. The team gave inaccurate information and ultimately lead a client down the path promising them they qualified for the loan when they did not. This was a 2 month process when it could've been handled in the beginning to not lead them on. Nathan Crouch was unresponsive throughout the entire process and was not proactive about being straight-forward with the client leading them to lose the house.
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October 2019 by Tacoma Flooring Pros
This is the only bank I will ever go to in downtown Tacoma, the lady to the right when you first walk in the bank, her name is Rachel, and I'm not going to even try to pronounce her last name, she is freaking awesome, the staff is lovely, it just has a decent environment. everyone's professional but they're still human and appear to actually care. The next account I open with 100% be here I've been to the Federal Way one as well and they are awesome too easy banking. Rachel thank you so much for being awesome :)
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June 2019 by Jonathan A.
As one of the owners of Blacklotus Landscaping we have had a very enjoyable and professional experience with Banner Bank in Tacoma. Working with Chris has been excellent. They were able to fast track the loan process for our new project truck at a reasonable rate. The actual physical location is clean, tidy, and ready for customers. We have also found their website well put together, easy to find information on your accounts, and transparent. If you are a small business and looking for a good banking option I would reach out to Chris at the Tacoma location. Also they have a tiered Business savings account with a decent amount of interest offered. It's not a great deal but the fact they offer it is awesome as many regional and national banks will not offer businesses a savings account option with any interest for parking your hard earned money with them.
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February 2019 by Wendy Mitkowski
Michael Cruz, manager, is a pleasure to do business with. Highly recommend if you are looking for a new bank.
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December 2018 by Joe Washington
DONT BANK HERE!!!!! I’ve been mistreated at this bank and feel that I was discriminated against. If you bank here, than you agree with their practices. Jesse Jones (Kiro News) will be there very soon. This bank will be exposed for their discriminative practices!!!!
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November 2018 by Kim Wilcox
I have been banking with Banner Bank for 10 years. What a wonderful Bank it has been.All Banner employees have been so very helpful. I have never ran into a problem that Banner customer service hasn't been able to conquer. I have moved out of Washington State to another state where they didn't have a Banner Bank. They worked with me and I didn't have to open up an account at another bank which was fabulous. I feel like they're part of my family. They've been so helpful and I would never Bank anywhere else. Thank you Banner Bank I appreciate you
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September 2018 by Alea D
I'm so glad to have a branch of this great bank in Tacoma. This branch exhibits the same care and personal concern for me that I've experienced in the 2 other Banner branches I've previously banked at. Banner is the type of personal bank similar to some that were bought out and are now gone, in years past. This bank and the people in this branch operate with integrity, and they have demonstrated multiple times that they care about my financial well being. I started out with a loan from Banner many years ago. When they could help me, they would, and if they couldn't, they were honest with me and counseled me. I have always felt valued and cared about. - Not just when I was a new customer, but even if they couldn't help me with something I wanted. Banner is unique among banks in these days. I've driven miles out of my way to bank with them, and it's great to have this very personable branch so close!
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September 2018 by Chris Jamerson
Very personal service! Rachel, Lori, and Sage always treat me like family. Before I was a customer, I would go in and do the banking for my boss. They were always fun and friendly..THAT'S why I chose to bank with them ! Thank you ladies!
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June 2018 by jonny clark
My manager got His account closed due to fraud but as that was not the case from what he told me and the events that took place I recommend NO BODY BANK WITH BANNER BANK we'll be picketing out there until they resolve this issue they discriminated him when he didn't do ANYTHING WRONG DO NOT BANK WITH BANNER BANK also michael the branch manager does not know how to run a Branch as my manager felt discriminated by him also. We will be contacting Jesse Jones for this case as well as the ACLU
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June 2018 by Raymond Armani
DONT BANK HERE!!!!! I've been mistreated at this bank and feel that I was discriminated against. If you bank here, than you agree with their practices. Jesse Jones (Kiro News) will be there very soon. This bank will be exposed for their discriminative practices!!!!
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April 2018 by Lynn C.
My son was discriminated against at this bank. This really upsets me! Hes a successful business owner, loving father and husband. We will be filing a complaint and going to the news. Please DO NOT bank here. The branch manager Michael Cruz and the operations manager Jay Jameson are judgemental DESPITE FACTUAL INFORMATION presnted to them. No common courtesy whatsoever and my son was blown off like he was dust in the wind, without any explanation. This is very disturbing and my son said he has never felt so dismissed as a human being. Shame on you Michael and Jay! Positive Character traits are so important in life and it's at the upmost importance when dealing in customer service. Unfortunately for Michael and Jay, my son is well respected amongst his employees and clinets. Banner bank will definitely not be recommended, and as business owners we all know how word of mouth and how our reputation precedes us.
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March 2018 by Robert Makinen
I had a payroll check for a company that I did a one-time gig for, but I was having issues cashing the check. Sage was friendly and patient as she got everything done. Definitely made my first experience with this bank a positive one.
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December 2017 by Angela McDaniel
Wish their were more near Pierce county and I don't like that this one doesn't have ATM outside so you have to try to bank during banking hours and it's an inconvenience for people that work those hours.. or you have to drive all the way to puyallup or Seattle huge inconvenience.
