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March 2024 by Erin Duffy
Miki was our design representative. She was professional and easy to contact for questions later. Our delivery went smoothly and Jeramy and Zach were prompt, courteous and careful.
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March 2024 by Phil German
My wife and I purchased matching sofa's several years ago and were very happy with them. We decided to purchase a sectional sofa a couple of years later and were pleased with it as well. At the time of both purchases, we were told that the cushions had a lifetime warranty. Now that the cushions are wearing out, we tried to replace them but we were now told that their lifetime warranty is really only for seven years and that they would charge us $200.00 per cushion to replace them. I don't expect things to last forever but when someone tells you it comes with a lifetime warranty, that is what I expected. They do have really nice furniture but beware to get the warranty promises in writing or go elsewhere to purchase your furniture.
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February 2024 by Peggy Wright
Excellent quality with professional delivery to my home
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December 2023 by Anon Ymous
The staff was helpful and friendly, I wish they would've said about which fabric will pill when picking out fabric. The quality of the upholstery is not great though. I bought a custom couch in 2021 and now in 2023 it looks terrible. The fabric arms on my furniture have rippled and I have to shave the pills every couple months. Customer service said " it's from someone sitting on the arm rest and sliding off". Um no. My husband and I know how to sit on the couch, we're not missing it. Their solution was for me to pay any other local upholsterer to re do the couch, and if an error was found, then they would help. As for pilling? Customer service said I won't have to shave it forever. Why tf am I shaving it at all? You're better off buying a couch any where else. $2000 and 2 years in, I'll have to buy a couch cover.
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December 2023 by James Christie
This is a really nice furniture store. They have excellent items at pretty good prices. As they’ll tell you you get what you pay for and the quality is very high here. Highly recommended.
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December 2023 by Jack Keech
Bill Honan provided excellent, knowledgeable and efficient service regarding the selection, ordering and delivery of our new furniture.
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November 2022 by Teresa B.
Best quality! Made in the USA. Ryan is the best designer he was soooo helpful! Can't wait for my furniture to be delivered!!!
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June 2022 by K Bailey
We've made a couple purchases over the past year and couldn't be happier. We ordered five pieces for our bedroom which arrived this Spring. Today, we received a new table and chairs and I'm in love with them all. We love that they carry some pieces that are American made. They are of course more expensive but you get what you pay for and I'm okay with the prices because their pieces and service are fantastic. Our sales person Jennifer has been amazing. Their service in the store, updates with timeline, schedulers, delivery staff, etc - they are all top notch. We'll definitely be back as we need more pieces.
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June 2022 by Dave
Obviously in this March 2021 world prices prices are eyebrow raising. Bassett has increased pricing like everyone else but still seems to be good quality for the money. Nice show room. Salesman do not stalk you.
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October 2020 by Shannon T.
The sectional sofa I purchased was too large to fit through my apartment door and constricted entry hall. The designer, management and installation professionals worked with me to come up with a solution. The team, which included 2 very efficient installation professionals and a manager, came today and managed to get everything in and placed nicely. I was very impressed by the customer service. Looking forward to enjoying our new sectional.
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September 2020 by Natosha Bradley
This furniture store is top notch. Great pricing and even better service.
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June 2020 by StuartC C
Mikki Gordon was such a great help with our decision my fiancee and myself look forward to doing business with her
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October 2019 by David Bishop
Nice furniture, can be pricey but, you get what you pay for. My wife and I were in the store 15 to 20 seconds. Pounce...saleperson...
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October 2019 by C. Dickinson
Quality furniture, Stickley furniture top of the line! You get what you pay for!
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September 2019 by Fawn Mosier
Wonderful store
