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April 2024 by Galen Marek
Loan application process was smooth. Although i was denied, they provided a 2nd option for me, which not only gives me the power to build my credit, i can also take care of my emergency expense as well. Communication could have been a bit better initially, but Kayla, Patrick, Scott & Stanwood worked hard on my behalf & helped me take care of my needs. Top notch service, professional, friendly & genuinely care about their customers.
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March 2024 by Ellie Fiedler
BECU is literally the best bank. Any and every location I ever go to, I receive the best and quickest customer service. Stan at this location was so quick to help me with replacement card and was so friendly! Thank you for your help today ????
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December 2023 by Mia Clark
My friend and I were assaulted INSIDE by some crazy lady who tried to snatch our card out of the ATM because she accused us of “cutting in line” after we have already put the card in the ATM and have been waiting. She physically tried to fight me after I swiped her arm away the SECOND time she reached and pushed us over to cancel our transaction and pull the card out of the ATM. Not only did she do that but she decided to hit my friends cat that was IN A CAT BACKPACK for absolutely no reason at all. The bank employees then tell me and my friend along with the crazy lady that we all had to leave when we were minding our own business. There was a way she could have handled that but instead she decides to reach over to grab someone else’s card and start yelling and calling us the B word and assaults us and hits me in the chest. It’s pretty sad that the bank employees did nothing besides tell us we need to leave for simply defending ourselves. We will be pressing charges on that lady and we will be requesting the footage from the bank. As far as the bank employees.. shame on you for actually pushing good customers out who were ASSAULTED for something that could have been handled more professionally.
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November 2023 by Sheila F.
Opening an account with BECU was one of the best choices I made this year. Personable, approachable and professional staff make a difference. The amenities and services far exceed what I have previously been accustomed to. Thanks Tuyen and David for you patience, support and expertise. It's great to have human voices/people at the other end of the phone. Thank God for choices!
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November 2023 by Retro Paradox
BECU sigh up is quick and easy. The pamphlets provided are very helpful. The location is handicap accessible by a ramp to the left (looking at the entrance). If you have concerns of the distance from parking to the handicap accessible side it is normal for people to park next to the curb as they go in.The lobby is simple and clean and all representatives are well dressed and groomed. The ATM machine here are top kotch and you can deposit cash into your account.
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October 2023 by Kathryn Trinidad
Stan was absolutely wonderful with helping me with the 4 different tasks I came in with. He did it all with a helpful, happy attitude and made everything very clear answering all of my questions. He was lovely! Even gave me a great smoothie order from next door to celebrate getting all my accounts in order! Overall quick, easy, and wonderful experience.
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October 2023 by Ciara
Today I worked with Christian R. at the location on 6th Ave and it was the worst experience I’ve ever had at any BECU in the state. I have had an account with becu for about 30 years so my saying that, is significant. I repeatedly asked him not to do different things with my documents and he did it anyway, completely disregarding what I was saying as the consumer, when it’s literally my money. He gave me inaccurate information about my accounts and encouraged me to use cash app or Zelle instead of the bank I was sitting in. He was incredibly incompetent and I actually ended up leaving to go to a different branch as the experience with him was both violating and total waste of time. Employees like him will make you consider taking your money to a different credit union, as I have today. For this reason, I wouldn’t recommend this branch.
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October 2023 by Todd “Toddles” Alvers
Excellent excellent and I mean excellent customer service! I was a walk in and not only got right in but my question was solved and received additional help with my situation without asking. Jesse Fields , I can't thank you enough. I even got a sucker on the way out! ?
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October 2023 by Ciara L.
Today I worked with Christian R. at the location on 6th Ave and it was the worst experience I've ever had at any BECU in the state. I have had an account with becu for about 30 years so my saying that, is significant. I repeatedly asked him not to do different things with my documents and he did it anyway, completely disregarding what I was saying as the consumer, when it's literally my money. He gave me inaccurate information about my accounts and encouraged me to use cash app or Zelle instead of the bank I was sitting in. He was incredibly incompetent and I actually ended up leaving to go to a different branch as the experience with him was both violating and total waste of time. Employees like him will make you consider taking your money to a different credit union, as I have today. For this reason, I wouldn't recommend this branch.
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September 2023 by Rob H.
Absolutely great. Shop rates but customer service is excellent. Wells Fargo changed rules adding fees, becu has nearly no fees.
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September 2023 by James Waggoner
In and out for the ATM. Service at this branch is always good. No complaints.
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September 2023 by Russell D
I'm a new member, but love it already. Shout out to Kayla, Alex, and Linda for helping me with financing my car. Kayla and Alex even stayed late to help me work out the details. BECU has an awesome team at this location!
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August 2023 by Kendra Spohr
We met with the lovely concierge Lalaine and she was so AMAZING! You guys - she’s a pro. Excellent customer service, made us feel valued and listened to AND did the absolute most she could for us. She truly went above and beyond while being relatable and professional. It’s people like her that makes me love being a member with BECU. She even had other regulars requesting to meet with her and waiting because she is so good. Thank you for having her - I hope she gets all the promotions and pay that she’s deserved because she’s that valuable as an asset to BECU.
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July 2023 by Ce A
Really appreciate the kind and speedy customer service. All of my questions were answered and I felt confident opening my new accounts.
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July 2023 by Alysha
I got taken back to be helped right away, and he was quick and super nice to my kiddos. ?
