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November 2023 by Данил Атаманский
We arrived half an hour before the store closed. We stood in the rain for 5 minutes and no one opened it for us. In Google maps the end of the working day is at 10, when you call them, the answering machine says that they are working to 10, But when you call their hotline, they say that they are already closed because they are afraid for their safety. This is a terrible disrespect for customers!!! I am extremely disappointed. You literally ruined my evening!
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September 2023 by jamie s
This is by far the worst Burlington I've ever been to, and I've been to a lot of them! The staff is absolutely horrible, they are the rudest group of people I've ever encountered and will tell everyone the store is closing and go up front whenever they decide they want to go home. Rarely follows even their own posted hours let alone whatever Google says and no matter what time they are closing they think every customer needs to be done and out the door at the minute the store closes. That means you're being herded like cattle to the register about 20 minutes before whatever the actual close time is. If you want to go home so bad, go. Get employees who actually want to be there.
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September 2023 by Cheryl Hansen
Horrible experience. Was like being in prison. Well, I've never been in prison, but that's what it reminded me of. They have security outside the door. Then you walk in, and it's roped off. A lady looks you over and decides if you can enter. I literally asked if I could come in. I looked around and decided to check out the shoes. Again, a woman stops you, and it's also roped off. She looks you over to see if you're worthy of going through. I felt violated and watched the entire time I was in that store. If they have a high theft rate, do something about it, but not to the extent of making all their customers feel like crooks. I will never step inside that store again and do not recommend.
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August 2023 by Gabby Olivares
They have great clothes and products at good prices. But it sucks when we bring kids and there isn’t any bathrooms. There’s a sign that says bathrooms but then a little sign that says the “public” can’t use it. I just feel it’s very inconsiderate especially since we are the business. So if you go to this location, beware there are no bathrooms for you or your kids. Otherwise, they have great stuff and nice people.
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August 2023 by Katheryne Cannon
They've got a crazy variety of stuff – clothes, shoes, home stuff – you name it. The prices are seriously budget-friendly.It's a bit like a treasure hunt in there – you never know what cool thing you'll stumble upon. If you're into good deals and a mix of everything under one roof, definitely give it a shot.
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July 2023 by Jason Ramsdell
I think more places should have those bike lockers instead of the bike rack! To many people like myself like the ebikes. Problem is there's really no lock that will stop these punks from taking what's not there's. I would feel more safe riding my bike to a place that even offered a locker to rent when going in there store. If your up to stop by the store you use the most put in a request to the manager. I think if there is enough people speaking out it will happen. Thanks
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July 2023 by Donna V
Treated horribly!!! I am from Florida visiting family and my 2 yr old niece broke her shoe strap so we stopped into this store to purchase shoes and some clothes for her. Well we entered and she had to use the bathroom so I asked the man at the front where was the restrooms his words “ is this medical emergency” I didn’t understand the question and he says restrooms out of order. Restroom was NOT OUT not sure why he lied ! I purchased shoes only because we needed to and left. To deny the restroom for a 2 year old uncalled for. If we could have used the restroom I would have purchased more.
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July 2023 by Sarah Estrada
There is no bathroom for paying customers. The associate I asked for the bathroom code said, "Not for you," and when I asked where the closest bathroom would be, she said she didn't know. I'm not sure that she could be any less helpful in providing customer service. I'll stick to TJ MAX going forward.
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June 2023 by Maryana kar
Very poor customer service in the store in Tacoma Location. I am a teacher, work during the day time. The only time I can go shopping, is evening. Today, I went to the store and the sales person showed me very mean face. I have no idea, why. She made me feel very uncomfortable, like I came to her own house. So sad, that we have to deal with people, who do not have any customer service skills and who do not know how to respect others.
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June 2023 by Kristofer Ryan
I've never seen cashiers move slower than these folks. Store was fairly clean and organized though.
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May 2023 by Jumpoff A
Great bargains to be had in all departments. However, items do show being picked over and moved.Employees need to restock the shelves and straighten them up to make them more presentable for the next customer that comes in to shop.Burlington could do itself a great big favor and advertise the various items that they sell. In fact, they are a lot like the Ross stores, clothing for women, men, and children. They also have household goods, pots and pans, bedding, pillows, shower curtains and alike. They also have some furniture and pictures.Check it out. The prices will shock and amaze you.
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May 2023 by Heimer Faheed
Here we go again, bathrooms are closed and no one seems to know why or for how long - personnel did not speak English and did nothing to address my concerns. Not coming back to any of these stores in WA.
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March 2023 by Sean Sundby
Good spot, lots of selections. Picked up some really nice pictures for the kid's room and a tshirt amongst other things. Good prices, clean and friendly staff.
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February 2023 by Alison Roseboro
Good store, well kept. Found some good clearance deals but i wouldn’t go there for anything in particular as their selections were slim. My son was disappointed in their toy selection.
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February 2023 by Daina Shea
You used to be able to find MANY options but the last few times there, it has been nothing random overpriced items and the store was filthy.
