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October 2023 by Pi Kositphon
Cute nail salon. Very clean and friendly staff. I got the charme manicure, raw sugar scrub, steam towel, cocoa butter wrap, with gel application. My hand and arm smell like chocolate cookies and are so soft. Total $65. By appointment only. Happy with my treatment today.
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October 2023 by Teresa Fortino
Not sure where Rachel Young got her manicure? But, if that was done at Charme, there is something seriously wrong. Martina would not allow anyone to walk out of her salon with nails looking like that. If Rachel had expressed her dissatisfaction before paying and leaving the salon, I am sure she would have left a happy customer!
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October 2023 by Janet Garbino
After years of getting mani/pedi’s in SoCal, I didn’t think I would find a good spot in Tacoma.I FOUND ONE!!Charme has absolutely the best vibes, best and long lasting polishes. I never realized why I had to go every 2 weeks, the polishes were sub par and not taken care of. At Charme, they maintain the highest quality of polishes and never get thick and gloppy.There is a high standard for the employees to give each and ever customer the same, consistent quality service!Also, having dogs at the salon is a big score! Who doesn’t love dogs?!I’m sold and will be returning to Charme for all my mani/pedi’s. Super great experience each and every visit!!
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August 2023 by Shelbey
I wanted to take my mother in law to get a pedicure and thought this place sounded neat. The pedicure itself was $45 and $10 extra if you wanted a massage. I also forgot my sandals so I paid an additional $5 for sandals. The entire pedicure took 20 minutes and I would not call what I got a massage. The ladies there were not very friendly or engaging with us. There was a sign posted saying "days since our last Karen". Alcoholic drinks are only complementary to mani-pedis not regular pedicures, which was deceiving. Needless to say I will not be returning. The only reason I gave it two stars cuz my nail polish looks nice.
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August 2023 by Kenzie Marie
I absolutely adore this place. Super clean, cute vibe, and all of the staff are so nice. My Manicurist, Shannon, was beyond amazing! Genuine, talented, and super funny. This was my first visit, and I will definitely be back! Thank you! ?Services: Pedicure
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July 2023 by Alexis Tibbits
Charme is a great vibe. The owner and her employees all create a friendly and fun environment. I love the waterless manicures and pedicures. I started going to Charme during the pandemic. I had cancer, and I needed a nail salon that had a strict sterilizing of their tools. Charme goes above and beyond in the cleanliness of their equipment and establishment. 10 out of 10, would recommend!
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July 2023 by Eva Armentrout
I was so happy to find a natural nail studio in Tacoma as I have very sensitive skin. Enjoyed my first visit immensely and booked another appointment. Unfortunately, my child care came down with COVID-19. I tried to use every possible avenue to get child care prior to requesting to reschedule for the following week. I called first thing in the morning and was told there was no issue to reschedule and they'd see me the next week. At no point did they mention I'd have to pay to reschedule. However, 4 hours later I received a follow up call and was told though I was rescheduled, I would still need to pay for my service in full. No butt's or if's about it. The individual even stated that not every individual knew of this policy. So instead of educating their staff, I am left with them going back on their word and extremely poor customer service.I was incredibly surprised that their policy would not allow any flexibility, especially when this was my first time requesting a reschedule. If they had told me at the time of the reschedule, I wouldn't be as miffed as I am now. I am very disappointed and unfortunately no longer utilize this place of business and will no longer be recommending it to my community.Service: Pedicure
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May 2023 by Ashley Detchon
We have lived all over the country and hands down Charme is the best nail salon in the area.The technicians all do exceptional work and are very friendly. They all make sure that you are happy with their services before walking out of the door. The salon is super cute, super clean, and the vibe is fun.
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May 2023 by Whitney Chiang
I woke up sick last week and had to cancel an appointment, so I wouldn’t get anyone else sick. I really wanted to be there, but I also felt it was irresponsible to attend the appointment while contagious. I repeatedly tried to call and email, leaving voicemails, and I received no response. Then I was charged $180 for services I didn’t receive. I understand needing to keep some of the payment, but charging your customers the full price of service for being responsible is the best way to lose a customer. I’ll never be back, and I’ll stop recommending you to others. If you would answer your phone or email, maybe we could have resolved this, but apparently you don’t care enough about your customers to do that.Edited to add:I appreciate that small businesses need to pay bills, and it completely makes sense to charge for late cancellations. However, you also need loyal customers to pay your bills, and that requires an understanding that your customers are people too. Charging the full cost of service due to cancellation for illness when there’s no way you would have even let me in the door to get the service if I had come in is completely unacceptable. You’ve lost at least two repeat customers to get $180 one time. And you did not text me back - I never texted you in the first place. I called and emailed.Service: Pedicure
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March 2023 by Alicia Palermo
I LOVE charme nails. They are always so friendly, it’s a fun environment and I always get the best nail art.Service: Gel manicures
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February 2023 by Joely Swartz
We used to 100% support this company because they said they treated their employees well, but from our experience how they treat their long term customers, I strongly doubt their intentions.We booked 3 services on December 23. As you all know that extreme icy weather, we weren’t even able to walk from our house to the car. We discussed with the owner to change the appointment or pay partial for that appointment because there was no way we are going to make it. She was so cold and no matter how dangerous on the road that day, she refused all the negotiations and just charged us $436 full services that they didn’t even do anything on.For the business owner who treated their loyal customers with no sympathy, we will never step in this business ever again!
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February 2023 by Sarah Jeter
First time in, was a lovely experience even with some damaged nails from harder products.My nails look amazing and I can't wait to come back to restore my nails and get some pedicures as well.
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January 2023 by KT J
This is amazing studio! The entire staff is so friendly and kind. Everyone I've had the pleasure of working with is so talented and I always leave great nails. I especially love Charme's mission statement and comments to creating a safe sustainable environment.Service: Gel manicures
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January 2023 by Alycia B.
Manicure and pedicure I received did not justify $95 charge I had periodically been going here since 2018 but will no longer be making the drive from south hill for this salon not worth it
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December 2022 by Felicity Jones
A week later, my gel manicure still looks amazing. Wonderful, professional service and lots of attention to detail.
