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February 2024 by Iyad Alaqrabawi
Not happy and disappointed with the service I got. I was told that the tire that had a nail in is not repairable and I need to get a replacement for it. They told me they will replace it for free but I need to buy the rest of the tires that I just bought and installed last year (they started saying the trim is below minimum etc... which I didn't believe). They refused to provide service unless I buy all tires and said this it's Costco policy when you have a 4x4 and for safety this needs to be done. Anyways, I went to another tire shop and in less than 5min they got it repaired and installed for me and said there is nothing wrong with the tires I have, just normal wear and tear.Called customer support the next day and explained to them what happened. They said they will open up a case to look into this and will get a call from management within 2-3 business days. It's been more than a week and still waiting.And just to double check if they were telling the truth, I took my car to Toyota dealership to inspect the tires, and as expected, all came back green and I was told I don't need to replace any.It was an obvious rip off that they tried to pull. I don't recommend Tacoma Costco tire shop on 37th st.
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December 2023 by Leslie G
I have mixed feelings... On the one hand, I feel like I get a good value and feel confident about the quality of tires and batteries etc. On the other hand the wait is usually so long! I had a 1:30 appt to have my tire sensors checked and the condition of my tires... I got there a bit early and finally asked if they could check on my car at 2:45 and it seemed it had been done but nobody called me. I would say I understand their extra busy before the holiday but the same thing happened last time. By the way I passed on the tire sensors which are $60 ea.
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December 2023 by G G
One long single file line. Some young white woman cuts everyone and gets expedited service by the older bald white guy. She just needed to pick up her keys , as did I, so who cares. I went behind her and waited, assuming he would help me as well. Nope. After he’s finished with her, He looks me dead in my face and walks away. I politely called to him and he just kept walking away. He heard me, everyone in that tire center heard me. His co worker knew it was wrong because he literally stopped helping the customer he was with and got me my keys. Pretty terrible experience , I’m driving to puyallup next time I need service.
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December 2023 by Stephanie Barbo
Shania was amazing she fixed my tire and helped us out tremendously! 10/10 would recommend Shania!
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November 2023 by Kelsey Hamilton
Appreciated them putting air in my tires since the stations were all in use, but man… if you’re going to whine & complain about doing it, I would’ve just waited to do it myself. You work at a tire center, what do you expect? Now I know not to bring my car in for anything!
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November 2023 by Jeff Chu
I have had my tires rotated and balanced at the covington costco. After having that done there, I would notice there is vibration while driving. I took it back to them and have them balance it again. However, the problem still persists. I have decided to try again at a different costco in tacoma.They were able to diagnose the problem, it was because tesla oem tires have this inner foam lining that helps with road noise. the foam had clumped together inside the tire and was causing this constant vibration.I am so happy that Tacoma tire center was able to address my needs. Lots of Thanks to Anthony!
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October 2023 by Hieu Nguyen WA
Came to get my tires be rotated at my appointment time and date after all my new tires were installed for 5k miles of running. They told me it would take up to an hour. However, 1 hour and 45 minutes later, I did not see them call to inform me, I came to check, and then was told that my car "has not pull in yet and don't know when it can be done". I believe it could take less than 10 minutes for them to work on my tires rotation. I was late to pick up my kid. I walked back to check out the shop and was seeing empty slots inside, and there were workers just standing and enjoying their time. So, I then ask them to give me back my car key with no more waiting for the service. Horrible service.
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October 2023 by Vladimir
Came to get my tires replaced at 2:10 20 minutes earlier then my appointment time. It is now 4:10 and I’m late for work and have not got my car yet. Horrible service
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September 2023 by Mellie Massey
Extremely disappointed in the service today. I got in at 10am on 09/18/2023. My tires are a year old. Last few days I keep going down from 50psi to 16! It’s scary. I filled them last night at 8pm and they were low again by morning. Definitely a slow leak.I was second in line and within 10 min there was 8 people in line. One person at the register.I have an hour commute tomorrow and one car single mom. No empathy. 0 cares. No availability today and only one spot tomorrow evening. Yet the bays were empty and 3-4 service reps in the bays.For buying tires here, it’s the worst service at a tire shop I have seen.Currently writing this review at a local shop that got me in and isn’t charging me. I offered to pay because I let them know I didn’t get my tires here. What a sigh of relief. I cried. Care for my safety and can do attitude. I regret giving my business to Costco tire and from now on will stick to the local shops for good service and making sure I’m safe.Both discount and ss tire have been awesome!
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July 2023 by Archie Pieplow
Good service and knowledgeable people. Work was done quickly and professionally.
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May 2023 by MIchelle Armer Price
Called ahead to bring in our vehicle for a flat. Paid a lot to have it towed over and when we got there they said they couldn’t fix it. Perplexing since it is supposed to be a tire center, however the frustration is with them having us pay to bring the vehicle over and then leaving us stranded. I am still trying to figure out how a tire center can’t fix a flat but the bigger issue was needing to have the car towed somewhere else after. If you can’t do a job just say so, we wouldn’t have cared. I really like Costco but this situation stunk. Giving two stars because the staff was friendly.
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May 2023 by Porfirio Gasperecz
Had to get new battery for our Ram pickup Costco Tire Service Center had the right battery at a good price, would recommend stopping by they have what you need.
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May 2023 by Shayne Plantz
Tire fixed at an affordable price. Scheduled an appointment and it still took an hour longer than expected.
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May 2023 by mathew gunns
Out in an hour, with an appointment for seasonal tire change.
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March 2023 by Speedster O.
Costco Tire Shop customer service is poor compared to the retail side. I purchased a set new set of Michelin Pilot Sport AS4 in 2021. Great tires, but the customer is poorer than poor. Little did I know Costco charges for every little service unlike all other reputable tire shops. They charge $10 per tire for a winter exchange, $5 per tire for rebalancing, etc. They never tell you the fees until you arrive. They run their business like the Bank of America with fees for EVERY service you can imagine. If I would've known this ahead of time, I would bought my tires elsewhere. Never again!Buy your tires elsewhere. Costco Tire Shop is a pain to work with!