-
January 2024 by Helen Wyrich
Excellent customer service. The minute I walked in I was greeted with a big hello how can I help you today. And I explained what I needed, and the clerk walked me through everything turns out we couldn't unlock my account as I had signed on incorrectly too many times and I did not have my phone for 6 months. Did I fail to read the fine print? Yep
-
January 2024 by Thomas Salts
Terribly slowwww service with street thugs hanging out around the front doors
-
June 2023 by Brandon S
This was the fastest store i have been to and ive had to get a phone 5 times this year alone
-
March 2023 by Tag Tweet
I don't remember how long I've been with cricket.I bought over 15 phones from them in the last 3 years. I come to find out that if I buy a cheap phone from cricket that they'll push my deal to get upgrade push from March this year to January next year if I buy a phone today.In my opinion crickets should give me one or two free phones for how many I bought from them.I guess mint mobile it's starting to look good now.
-
January 2023 by Amanda Snow
Julie was patient and helpful. She knew the different phones well, and helped me make a good choice.
-
October 2022 by Jimmie Ates
Outstanding customer service. The gentleman that assisted us went above and beyond what was expected to help my friend get his phone. I don't know his name but when I suggested that he needs a promotion, he said he just got one yesterday, to Manger and I can see why. Thanks again!
-
August 2022 by Jeff Vergakis
Jamie is the best! So very knowledgeable and helpful!
-
July 2022 by Laddie Weidow
The fellow working today fixed my issue, until I left the store. Unfortunately, we've had too many issues with cricket recently, so we'll have to go to a new carrier (my number is being ported now). Most recently, they "temporarily suspended" my phone number while I was out of the country. The most inconvenient possible time! The reason given is baloney, too. Sorry guys, you lost a lot of customers because of this!
-
June 2022 by Heather G
Joseph was great today helping us upgrade 3 phones on our plan. Quickest I've ever been in and out of cricket! Awesome dude, I'd rather come come all the way out to Tacoma to go to this store than my in own town.
-
April 2022 by Benjamin Howell-Hawkins
This branch in particular is my favorite. Everyone working here is great, but Jonathan is especially awesome.Today I was having problems with my phone, and pulled up as he was putting up the "out to lunch" sign, but when he saw me turn to walk away he opened back up and said he would help me before taking his lunch. He quickly fixed my problem and had me on my way.If the branch manager reads this give him a raise or at least a bonus!I love my Cricket service! They have always gone above and beyond to please me, my bill is super affordable, the insurance they offer is only like 5ish dollars a month and they give you a brand new phone, not a refurbished phone.
-
February 2022 by Tim Mofo
Very friendly staff with excellent service.
-
November 2021 by ShezookoTaka Belle
Jonathan anAlba had very good info and customet service. I'm a customer from the 100th street Cricket company, there customer service is very POOR.So poor, I was thinking about going elsewhere.But, I will return to the 38th streetCricket
-
October 2021 by Aws
The worker said "missing communication" so he had me loose the deal that Cricket offer for switching carrier and get a free phone! Saying it's too late he just put the code under my previous phone in his system! I told him before he even put his hands on the system so why would he play games on me and took my previous phone to activate it? If I knew you that you're slick like that I wouldn't come and arguing with you. And the owner or manager can't help or won't even talk on the phone...what a bad customer service ? Your business will NOT continue if you keeping it fraudulent like this.
-
October 2021 by David Knight
Always polite and helpful
-
September 2021 by mary jane halligan
I have had the most AWESOME experience with Jonathan today. He went above and beyond to troubleshoot some issues with my phone today which ended up not being related to Cricket.I am so appreciative to have received such great customer service. Hard to find these days
