-
February 2024 by Ashley Monda
Eddie Bauer no longer offers a lifetime guarantee of their products, and will not honor products with the Lifetime Guarantee tag. The in-store experience is challenging; they got new computers in October 2023 and can no longer access information prior, including rewards and returns.
-
December 2023 by Home Rounds
Good clothes good service. Expensive but worth it. Wait for sales. They have same items online.
-
December 2023 by River Sage
Horrible exchange policy if you’ve bought something online you cannot exchange in store. It’s 2023. They lost a customer.
-
December 2023 by Bastian Machner
Very good service. Couldn't be better
-
October 2023 by L Willow
Takes time to find exactly what you want. Good quality. Helpful staff but not enough staff.
-
April 2023 by Jacqueline F.
This was a fine location. They didn't have the computer bag that we were looking for. But they had some other standard pieces. Unfortunately, we weren't looking for them. But the grandbabies got something so that was good. The people working here were nice, but I needed some more guidance to get what I was looking for, which was a proper down jacket. I wanted to buy, actually, he was going to buy, but I walked away because I felt it was up to me to put this outfit together and that was not my skill, so they lost out.
-
December 2022 by George Fotinopoulos
I had a bad experience with the lady who rang me up. She was condescending toward her coworker who was assisting us, took over the transaction, and then was equally unpleasant toward my mother who was trying to get clarification on their updated military discount policy. My mother was frustrated toward the new stricter policy and the cashier took it personally, apparently. The cashier made several sarcastic comments under her breath meant to mock my mother while my mother was speaking to a different employee about the situation.As much as I like Eddie Bauer’s selection, I will not be shopping from this company going forward, solely based on this experience.
-
November 2022 by Jim Vincent
Great selection and prices.
-
October 2021 by Kris Fenton
Very reasonably priced for good quality clothing. Staff is friendly and helpful and never too pushy. Very good place to shop.
-
September 2021 by Tallal Ibad
Defective products.Their jeans don’t last more than a year. The buttons pop off or the belt loops tear off. The stitching is absolutely garbage. When I go to the store to exchange, they hide behind their 1 year policy to prevent exchanging or giving a store credit to replaced defective item.They won’t even try to find my in the system. They will just try to find similar Jean style and say they didn’t find anything.I think I’ll just buy my jeans from Walmart at this point. Atleast they last.
-
August 2021 by Cal jones
Always great deals
-
July 2021 by Gwen M.
I have always loved the quality of Eddie Bauer and the general shopping experience. Sadly, things have really gone down hill. I stopped in and bought three knit tops on Saturday. Checkout took forever, as the sales associate had a very difficult time with the terminal and figuring discounts. (A couple of things I bought were 30% off.) My total bill was $68.18 and I paid with a fifty dollar bill, a twenty dollar bill, and eighteen cents. Making change was apparently very confusing because the sales associate had to call over someone whom I perceived as a supervisor. He used a calculator. (Seriously? I learned to make change in fifth grade.) But that's not the worst of it. I returned home and in inspecting my purchases I was disappointed at the quality and hanging threads, thin material etc. so I returned them today and when asked the reason I stated that I was disappointed with the quality. The person at the register (same person I had pegged as the supervisor on Saturday) actually stated "WHAT DO YOU EXPECT FOR ITEMS SOLD ON CLEARANCE?" So sorry, Eddie B. I'm no longer your customer in Tacoma. I'll go buy the outlet merchandise in Auburn and avoid the attitude and poor service.
-
July 2021 by James Collyer
Got some shorts polo shirts and a sweater and a pair of shoes nice friendly people little over price but good
-
July 2021 by Kathy Miller
Great store with quality items
-
May 2021 by Debi Milham
Helpful employees. Found what we were looking for. Rain gear. On sale!!
