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February 2024 by Jason C.
Charles Handel assisted me with a recent rental. He did a great job, & got me in & out quickly. (I was busy & the customer service survey link expired before I could complete it) This is my second time using this location. If you need to be picked up, call them in the morning so they can work it in to their schedule. They have a good team that seems to genuinely like helping their customers.
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January 2024 by Molly Ott
We have both cars in the shop for repairs. It's been over 3 months for one and 1 month for the other, due to nationwide auto parts shortages. The bright spot on this scenario is that the service we've received at Tacoma Enterprise on St. Helens has been grade A #1! Very convenient access as well. Chloe and Drake have all been wonderful.
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January 2024 by Jenny Kenyon Gentry
The staff at the downtown Tacoma, WA Enterprise Car Rental were awesome! I made my reservation online the day before. When I arrived, they were expecting me and had my car ready. I was able to extend the rental by a day with an easy call. I've rented from them twice in the last 6 weeks (because my car was in the shop... an entirely different story) and will go to them again. If you have a Costco membership, you might be eligible for a 5-7% discount if reservations are made via Costco.
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January 2024 by Susan Catalano
The van we rented was a hybrid so we got great gas mileage. It was clean and comfortable. Employees at Enterprise were kind and very helpful.
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January 2024 by Heather Phillips
Terrible customer service
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January 2024 by Manuel B.
Kari and the General Manager Were Very Helpful. I was dealing with my truck being Towed Back Home and they were able to assign me to a truck for the price of an SUV and were very helpful and fulfilled all of my needs.
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November 2023 by Mark Verheul
My only major complaint is that when you do the paperwork they try to cram down your throat extra options. The agent kept trying to get me to sign up for extra accident insurance for 18 dollars a day. I have Gieco. Most insurance companies cover you driving a rental or U-Haul etc. Why would I pay an extra 18 dollars a day when I'm already covered.
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September 2023 by Ty Walsh
Aubrey and Shy are awesome. Aubrey was super helpful in getting me into a vehicle and Shy was kind enough to show me the features and walk me around the vehicle.Thanks ladies!
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September 2023 by Leonard Freeman
I reserved a car at this location and the following day when I was on my way to pick it up, I was called and told it wasn’t available. I’m not sure what I’m going do now. I would’ve made other plans if they would’ve told me that the car wasn’t available in the first place. Now I’m walking 30 minutes back to where I’m staying. I’ll have to try to find another car somewhere else. This time I’ll make sure it’s available when they say that it is.
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August 2023 by David C.
I run some auto repair shops- every so often enterprise employees come to my shops with business cards asking us to refer our customers to them for any rental needs. Sounds like a good plan , but unfortunately the last 2 times we have attempted to use their service it has not worked out. Today we called the local number to get a vehicle for our customer- was given a confirmation number and price. When we got there they had no car and no knowledge of the reservation. Same exact thing happened last time we attempted to use them. Now we have a stranded customer making us look bad due to Enterprises lack of service.
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July 2023 by Josh Brotherton
Carlton, Alexis, and one other man which I forgot his name was extremely helpful and a great staff. Thank you guys for helping us out and getting us on the road. By far the best enterprise we had gone to when trying to get a rental car after a car accident.
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July 2023 by Rachael Bohn
Staff were incredibly helpful and made the rental process as easy as possible. I needed a car while mine was repaired and didn't know how long it would take. The Tacoma Downtown Enterprise staff gave me a set weekly rate that I could extend as needed. They also made it very easy to switch cars when there was an issue with the first one I rented (service needed, cruise control stopped working). I didn't want to rent a car for a month and the process wasn't seamless, but the experienced and knowledgeable staff made it as painless as possible. 10/10. :)
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May 2023 by Alexis Foster
Alli was great every time. I have used there company 2 times and they get you in and out quickly ....vehicles are super clean ,full tank of ⛽️!!!
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April 2023 by Jeff Furtney
Great experience for my first rental. I needed wipers and I called and they hooked it right up. Found some damage and so I went in to show them and it had already been reported so I was good to go. I was also able to drop off the rental at the auto body shop which made it super easy for me. I would rent from here again.m!
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April 2023 by Adeline Grenberg
Pick up and drop off were easy and fast. The employees were excellent and had great customer service!;
