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August 2023 by Gerald D.
I was home all afternoon expecting the promised delivery. I have a clear view of the yard and parking area. The bathroom is near the front door. My car is parked out front. NO FEDEX TRUCK SHOWED UP HERE AT 3:05 WHICH IS THE TIME REPORTED BY THE DRIVER! This is two times in a row that this has happened. I get multiple deliveries most months and have for years. The drivers last year never did this, but they all quit because they got fed up with fedex. This is rediculous.Gerald D.
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June 2023 by me (the one)
Always ready to help me with whatever I am to purchase. The store on 121st & Pac Ave is Near my home and has convenient hours. Great employees even when the store is busy, they are there to serve with a great attitude! And most of my visits are to ship FedEx!
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June 2023 by Jimmy
Always ready to help me with whatever I am to purchase. The store on 121st & Pac Ave is Near my home and has convenient hours. Great employees even when the store is busy, they are there to serve with a great attitude! And most of my visits are to ship FedEx!
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June 2023 by Josi S.
if I could give zero stars I would. fedex has messed up my shipments multiple times, this one was the tipping point. I have a time sensitive package that was supposed to be overnighted with fedex and not only did they mess up the delivery address, but they also took another two full days to just get it to a fedex location NEAR ME. what should have been a 30 minute drop off at a closer location took TWO DAYS
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June 2023 by me
Always ready to help me with whatever I am to purchase. The store on 121st & Pac Ave is Near my home and has convenient hours. Great employees even when the store is busy, they are there to serve with a great attitude! And most of my visits are to ship FedEx!
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May 2023 by Ben Davis
Met my need immediately!
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March 2023 by Andrew M.
I was expecting a delivery this morning. First of all, they told me it was expected to be delivered between 1020-1420. Gee, thanks.Secondly, they offered no accommodations for alternate delivery options: couldn't have it left at the door, couldn't have a neighbor sign, couldn't have the pkg held for pick-up at the distribution facility. (Why not at least allow me to choose my own timeblock for delivery?). So I stayed home...At 1018, I received an email notice that delivery was attempted. They left a tag on my gate and drove off. I was home!! No attempt was made to reach out and contact me. Oh, but don't worry, they'll "just try again tomorrow". No, I don't think so.I called customer service and the computer hung up on me when I said no one would be home tomorrow.I called back and kept saying "Customer Service" until the CPU patched me through to a live person. The Rep I spoke to was kind and helpful, and said I could pick the package up after 1730. Why wasn't that option just made available from the beginning?I haven't had much experience with FedEx (maybe 3 or 4 times in a 20yr span) but each experience has been comparable to this one - these guys really are the best advertisement for UPS.
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January 2023 by Andrea S.
They "attempted delivery" to our business two days in a row- at 3:50 am. The third attempt was a day and time we were open, they did not attempt any kind of delivery. Package disappeared for 2 weeks, then was returned to shipper. Customer service said they saw my point about delivering at that time but couldn't help me. Thankfully the shipper was very understanding and reshipped through USPS. While awaiting another package, tracking showed "attempted delivery" at 1:00 pm. We got this info at 11:00 am. So they apparently time-traveled and we were closed...? We ship a lot, but will now be relying on UPS/USPS basically anyone other than Fed Ex.
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January 2023 by Dezines2amaze
FedEx at Walgreens. Worked out great! Thanks.
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January 2023 by Leticia Lyle
Good service
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December 2022 by Holly Q.
My car keys fell out of my suitcase in Indiana. I paid $80 to have them shipped overnight to Seattle. My medicine, money, and house keys are in my car . I'm completely stunk and it has been four days. Having read previous reviews, I don't know whether I'll ever see them again
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July 2022 by Debra S.
Terrible service! Had live plants shipped to me with a delivery date of 4 days later on Thursday. I received notification that it would be delayed until the following Monday. I was worried about whether the plants would be alive but hoped for the best. On Monday, it stated it was out for delivery. Went back to the facility. The same thing happened on Tuesday and Wednesday. My plants were finally delivered from the Gig Harbor facility on Thursday because Tacoma was "so busy." Needless to say, the plants were dead. I paid over $150 for these plants. I submitted a claim with FedEx, which was denied due to "liabilities" under the FedEx guide. No recourse for incompentent service! I was supposed to receive a package which was out for delivery by 8 pm today, and as usual, it now has a delivery date of tomorrow. Who knows when I'll receive it? At least it's nothing perishable. Unfortunately, there doesn't seem to be any commitment to customer service. Maybe it's just this location, and if so, the manager should be fired! Companies and individuals should consider other alternatives if it's an industry-wide problem. I seldom write reviews, but I felt it was important to warn others of this facility and its horrendous service.
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June 2022 by Spunkie G.
1 n a half star u dont even deserve shameful delivery services..
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October 2021 by Brian R.
WORST company in the world! How can you have two packages said to be on the same truck, one delivered, the other not.... Updated to say the not delivered would be delivered the next business day.... 3 business days later still no update or package. I call in and get "We put it on the wrong route.... So it's still in the Tacoma Facility, but it's not lost" How much time does it take to take a package from one truck and put it on another? Unless of course you lost my package and are unwilling to take the blame for your own mistake! WORST CUSTOMER SERVICE!!!!! I HATE FEDEX! I go out of my way, and pay double to ship with UPS, or USPS! I HATE dealing with companies that ship via FEDEX..... Nothing but excuses and blame game crap!
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September 2021 by Raymond H.
If your package lands at this delivery center you can expect it to be stuck and delayed as they continue to promise a new delivery date while making no attempt for delivery on the package. Zero respect for the customers time on both the shipper and the buyers end.