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February 2024 by Kevin Hamilton
Had an appointment for an oil change at 8 am . Car doesn't get done till after 5pm .Poor customer service. They didn't even call to say they were busy or running late. I called at 3, and they said it would be an hour . Called at 4, said 30 minutes, and still wasn't done when I got there at 430.This is the 4th time time this has happened. Will not be bringing any vehicles back after spending 1000s with you guys over the last 5 years. Even have a lifetime alignment, etc. Not to mention says they opened at 7 am, was there at 715 a.m., and no one was there.
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January 2024 by Todd Clancy
I will never return to this location, or use Firestone in the future. I scheduled a 4:00pm appointment and took time off of work to make my scheduled time. When I arrived it took them until 5:10pm to even begin working on my vehicle. The tech who drove my Miata into the bay had too much fun driving it and showed no regard for the fact they were driving in a parking lot. They told me the car would be complete by 5:30 and it was not finished anywhere near 5:30.
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January 2024 by Brandi S
I took my car in to have the brakes inspected, was told about the $9.99 CAR CARE PACKAGE, said that would be great and mentioned I had a screw in my front driver tire, the technician put that on my order.Got a call that my brakes did need front and back brake repair - I agreed to have the work done.I get my car back and notice that my tires had not been rotated and ALSO noticed the screw was not taken out of my front driver tire, therefore obviously not repaired but I was charged for it. Which makes me wonder if any work was actually performed on my car and we were charged for brake repair for NOTHING!I am going to take my car to a couple of shops to see what they say about my brakes
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January 2024 by sandy hinz
they were supposed to order my tires we made an appointment, showed up dropped off the car and just over 1 hour later they called and said they didn’t have my tires. Wasted my time by not calling and canceling the appointment. We went a block down the road, they have the tires and are installing them today no waiting no bull. Will never do business at Firestone again
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January 2024 by 4bigail
My husband SCHEDULED an appointment to have the breaks done on his work van. He called early in the week for a Saturday appointment. We dropped the van off at 9am Saturday morning. By 5pm they hadn't even looked at it. They tell my husband they can get to it on Sunday. "It's a whole vehicle inspection?" they ask. My husband corrects them, "no, just the breaks." He leaves it there for another WHOLE DAY. SUNDAY EVENING comes around. They STILL hadn't even LOOKED at it. It's his work van. So he had to go pick it up for Monday. When he went in to pick it up, they rescheduled him for Tuesday afternoon assuring him they could do it. "It's a whole vehicle inspection?" they ask again. "Just the breaks." He tells them. Tuesday, he dropped it off at 2:30, by 6pm they still hadn't even been INSPECTED the breaks. My husband was LIVID. This was a ridiculous experience and a waste of our time.
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January 2024 by Stephen McCabe
The worst. Avoid this place
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January 2024 by Oliver W.
Horrific people!!! I went to get my vehicle serviced and they had parked 2 vehicles in the disabled parking without placards making it so I couldn't park, they started they did that often. When I went to leave the workers began taunting me and calling me slurs.
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December 2023 by Casey H.
I called Firestone to get an alignment. I talked to Bryan on the phone who was up front and told me it may take a few hours but if I'm able to drop off in the am he could get it done for me. Took the next day off so I could get this done. Bryan was busy when I went in so I talked to Dre. I left the specs in the repair manual in case they had any trouble with it. Dre said I'll give you a call when it's done. Drove by after not hearing anything for 4 and a half hours and my van hadn't moved. I called to ask about progress and dre answered he said ugggg Bryan didn't call you? Why would Bryan call me when Dre checked me in... ok. He said we couldn't do the alignment you can come pick it up. I got no phone calls no text no email which is funny because they definitely took the time to make sure they had all my info before I left. Bottom line is their service advisors are not professional and they don't care about wasting your time. I felt like they didn't care when I checked in and I felt like they didn't care when I called and picked it up. I would recommend passing up this business. Maybe not all firestones but this one on 6the and pearl for sure.
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December 2023 by Chris Lizarraga
Brian and his staff at 6th Ave. are professional, courteous, and knowledgeable. They do great work and communicate any issues or concerns. I have been coming here for many years to get my company and personal vehicles serviced. Great service!
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November 2023 by Brent Bussoli
Ok, these guys gave me a thumbs up that everything was good after performing an alignment on my Jeep. After getting home, I checked on it and found my adjustment clamp was now hitting my draglink on the passenger side and they stripped the bolt on the driver side clamp. Also, did not center my steering wheel. Customer service acts bothered you are there. To top it off, tried to charge me $220 bucks even through I bought the lifetime alignment. He admitted seeing it in the system and honored it. Done with this place, I don’t care if I have lifetime alignments or not. Unsafe. Please check over their work and get a second opinion on work/service they recommend.
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November 2023 by Steven Dodos
After scheduling an appointment online and then showing up there promptly, I was told that they just couldn’t take me and that I should have called.
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October 2023 by Joey Myers
I called to make an appointment and a female answered and set my appointment. I show up to the store and was told there is no female that works there or an appointment set. The employee said the calls are going through a service that makes the appointments. Very disappointed because I took time off work to make the appointment. This is not okay and something needs to get figured out on customers calling in to make appointments. I’m losing out with my job on hours because of the incompetence of whoever is scheduling service appointments and the store not knowing about what is scheduled or not. Pls get it together! Frustrating!!!!!!
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September 2023 by Sylvia Knopp
Techs were courteous. Unfortunately it took over an hour after my appointment to get my vehicle on the rack.
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September 2023 by H F.
I recently had an oil change here and a brake flush. They went above and beyond to fix a plastic piece that was hanging behind my tire. Every time I come here I feel welcome. The manager Bryan is always super friendly, honest, and helpful. I'm back again to get my brakes repaired because the last place didn't do it correctly. This place truly gives you the value for your money. When my brakes are finished I will provide another review. Thanks Firestone, I will return for my future service needs and refer you to others. Thanks for your service! Thank you Bryan and staff.
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July 2023 by Adrian Bravo
Poor service. Scheduled an appointment at 12 pm. Dropped off at 9am to give them time. They asked a time for pick up. We told them 4pm. I called at 430 to check on the status, was told it's almost done and that they were a little behind. Understandable. arrived at 530 to be told that they didn't even start working on it. Not only did they lie on the phone, but they couldn't honor their service that they offer. Was offered a free service on the next visit. I wouldn't take free over what you offer if you are dishonest to customers. Maybe only offer services to scheduled appointments rather then trying to do walk ins as well, or only offer walk ins, but it seems that this business cannot provide decent service for both. Displeased on my last few visits after going here for years. Will try a different business moving forward.
