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December 2023 by Thunder Cloud
Went there not expecting much because it's a big box store.However, AJ has got some great customer service skills and changed my preconceived mind.We ended up picking out exactly what we wanted and to top it off, he showed us that they were on-sale at a deep discount.
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December 2023 by joanne
Where to begin! I have to brag on a few employees. I have been so stressed doing a complete gut and remodel of our home. I do not really have an eye for design but I know what mood/inspiration/vibe I’d love to see in our forever home. We made an appointment with Daisy, an interior designer there, and she has been more than helpful. What was once an overwhelming project has become so exciting. Daisy went above and beyond. She is very knowledgeable with a degree in design, but also very patient and personable. I am so grateful to have had her help. Within 2 hours she has helped up pick most everything out and she really listened to what our vision was while giving us her honest input. She is a super star ⭐️Floor and Decor is lucky to have such a wonderful asset to their team.I also have to mention how impressed we are with the new store manager, Nick. He is so professional, knowledgeable, and friendly. You can tell he really takes pride in his store and team. We have been coming to this floor and decor for a long time and have really seen the improvements he has implemented!Last but not least, we really enjoy the security guard. He is friendly, attentive to the surroundings and even puts carts away (above and beyond if you ask us)Wonderful store. Will be back for all of our home improvement needs.
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November 2023 by Tony L (Casual Observer)
I started a full remodel of my home earlier this year that lasted up to the beginning of fall. I have made multiple trips here and not one time was I ever disappointed in the products or service I received. I purchased tiling materials for all three bathrooms in my home, including a laundry room; and I have been completely satisfied overall. The return for materials I didn't use was hassle-free, and every visit I made I was assisted in transporting tile and ledger stone to my vehicle. For our recent bathroom project we had a particular staff member by the name of Jay who assisted us and was simply great! He matched patterns for us that were fresh and modern. My wife loved went with his recommendations and loved it. He even knew exactly how much tile our bathroom needed including the enclosed niche. I had a lot of referrals for tiling and flooring companies, but in the end, Floor and Decor stood out among them all. I would be visiting them again for my deck and patio projects, and I highly recommend them for anyone that's doing the same!
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November 2023 by A J B
Fabulous customer service, plenty of staff. Our party was taken around by a designer with funky earrings who articulated very deftly about how each tile style interacted with different spaces and assertively made recommendations that dripped with expertise. So attentive and guiding throughout the whole process.
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October 2023 by Jason
I really like the store, selection and customer service. I was a tile setter for 20 years and I’m happy with my finished shower.You do have to watch the natural stone mosaic tile as it varies drastically in color. I had to do a repair as a few sheets on the floor really stood out. I also used a white marble thinset.
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October 2023 by Rhonda G.
Our contractor sent us to Floor & Decor to select products for our complete bathroom remodel for our en-suite bath. We had two serious product issues, contacted them, spoke to managers, gave them all of the info and sent emails, as they requested, and got zero response to our calls and emails. I will NEVER go there again!
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September 2023 by Renton G
A great place for a large selection of tile and flooring options. The staff is very friendly and helpful also. It can be a little overwhelming to look at all the options so definitely allot a bit of time for walking around and looking through their clearance options.
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September 2023 by Bubbles F
Absolutely my favorite place.So many different styles of tile and flooring. Very helpful and a lot of information as needed..
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September 2023 by Patti Strong
We received great customer service! The staff answered our questions.I recently had surgery. I left my walker at the front of the store and used their scooter as we shopped. When we were finished I found they had put a note on my walker saying, "Customer is shopping." How thoughtful!!
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July 2023 by Sandy Hall
Finding someone to help me was the first problem I encountered. The second problem was not knowing about certain products, ie, back splash and side splash. Last but not least, the flippant response. I will not be returning to this store.
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July 2023 by Rosy Gutierrez
⬇️ Store for Floors! ⬇️Their name gives you a good idea of what you can find here. Their selection of in-stock LVP or Luxury Vinyl Plank was bigger than I expected, so we found what we were looking for in our latest remodel project. We tried looking online, but the computer screen coloring is just too different than in real life. Make the trip before ordering!4 stars because I saw two different workers walking around but nobody asked if I needed help. Finally had to go ask for someone to be paged. The rest of the shopping experience was good after that.
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June 2023 by Amy Schannep
Great place to look at many options for flooring and more. We purchased lvp and some tiles here. Helpful staff.
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June 2023 by Lovlypig Wickman
No one to help us. Waited for over 30 minutes with only 1 associate helping someone else. I'll never go back or recommend this place.
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June 2023 by Ricky Chau
Great staff great location, compare to the Tukwila location it’s day and night!! The in-store staffs are kind and punctual, they just gets you what you are asking for. And the warehouse staffs are chef kiss! I walk-in ordered and picked up within 10-15 minutes for 2 countertops. I would have been still be arguing with the in-store staff that the SKU actually exist and they have it in stock according to their website, if I have went to Tukwila. Overall highly recommend everyone close to Tacoma go to this location!! No more sitting at the pickup spot for 2.5 hours!
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May 2023 by Matvey Nazarchuk
This is a great store! So many options for every design and style. Visit the design desk and they will take care of you!
