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November 2023 by Pete Letourneu
Great service! They found the problem and fixed it in short order. The only difficulty is they are so popular. I had to wait an extra day, but that says something about the wonderful service.Service: Electrical repair
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October 2023 by Otis Taylor
After being turned down by several shops, they just didn't want to attempt to replace a PCM in my Ranger. Jason called and was willing to give it a try, this was just one of many problems, love my old Ranger and wanted to keep it going. Jason thank you so much for your help really appreciate you and your team. I also want to thank the lovely Candice for making my experience pleasant and felt welcomed, some shops you walk in, and you feel like you are bothering them. Thank you Thank you for getting my truck on its way to get healthy again.Service: Electrical repair
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September 2023 by Dag Dern it
Have chatted with Brian a few times over Google chat in regards to my 2016 Itasca Sunova getting repaired from being in a bad storm in Galveston, Texas. Allstate, National General, has been the worst with getting it repaired. Not wanting to pay for what bids are at. Hoping Brian can further assist as Genesis is close to me and best rated. Just stay away from Allstate for RV motorhome insurance...
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August 2023 by June Agcaoili
I had my rv roof for estimate and did not get inform on the phone about paying $241 dollars just to do estimate. And the worst part is they just look at the roof and there your $241 gone. I will never reccomend this place for any rv services.
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July 2023 by Sameer T.
Dealing with this place is hardWatch out their estimates are not that true? This place is a rip off. They have no honesty and integrity. The sales people work on commission commission and they try to rip you off all the way.
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June 2023 by Rich Barnett
Long story, I’ve been battling generator issues for over a year, took it to Cummins NW first said generator was okay, air conditioner bad, took coach to Domestic dealer, told issue was conditioner was too big…did home testing I could identify issue was generator, Found Genesis online, quick appointment scheduled.They found issue and fixed it immediately, great people to work with, worth the 120 mile round trip.My generator is working great.Service: Electrical repair
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June 2023 by Rich B
Last June ***** having my generator tuned up by a small engine mechanic, he would start and run with no problem. When I turn my air conditioners on, they would also start and run with no problem but after about 15 minutes they would shut off. When my air conditioner was plugged in the shore power, it would run constantly with no issues . I initially thought the issue was my generator so I took it into ******** northwest, the Onan factory repair facility in *******. Waited 3 months to get in and after they had my unit for a day they told me that there was nothing wrong with the generator that the issue was my air conditioner. Contacted ******************************** to look at the 4 year old air conditioner and had to wait until this April for an appointment. They had my unit for over a week and when I picked it up, they told me that the issue was my air conditioner was too big and that I needed to downsize the unit. ***** spending days troubleshooting I knew the issue was the generator, but there was no way I was going to take it back to ******** Northwest. Hey, search ****** for an RV repair shop and found Genesis after reading the reviews I made an appointment they got me in within three day and I made the trip from Marysville to Tacoma. They were upfront with me as to what the diagnostic charges would be and after having my coach for a couple of days called me and said the issue was fixed. I went down and picked it up. There was no additional charges and my generator has worked perfectly since I left there.
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June 2023 by Jan Simons
Genesis RV repair worked on a leak in our RV generator and changed the oil. Great communication, friendly, knowledgeable staff and totally up front with diagnosing issue and pricing. I felt like they knew what they were doing and I could trust them.Service: Oil change
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May 2023 by Bevins Home
I want to say that these people are top notch, I'm still finding things that they tightened up, or cleaned while they were working. It is impressive!I know my RV tip to tail, and these folks know what they are doing. Absolutely the best service in the front office and in the shop.They were clean, organized, friendly. Even when I was being a little unreasonable. Every single one of the staff were clocked-in.If you have read this far, you should just go there.
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May 2023 by Carol Metz
They wouldn't work on my travel trailer because they saw mice coming out of it. They had us immediately take the trailer away to ensure other RVs wouldn't be affected.NOW.. THATS REPUTABLE.!!They get my 5 stars!
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May 2023 by Shelton Landon
Fuel pick up pumpThe staff did a great job and the very very Kind Hearted Candice whom runs the front end will she made sure so the dots where dotted and t where crossedGot really like this young lady.All other staff where awesome.Service: Oil change
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April 2023 by Erika Braun
THIS IS THE BEST REPAIR PLACE FOR SMALL ENGINES❤️❤️❤️I had my generator at “WE don’t care” Home Depot Fircrest, for 4 months. They sent it back. No repair.Found Genius small. Not only did they get it repaired within a few days. Brian went out of his way and continue to follow up on the repair.Thank you for having amazing customer service ❤️❤️❤️❤️
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April 2023 by Ben Chisholm
We have used Genesis for our motorhome maintenance and minor repairs. We have found them to be honest, upfront with repair costs, and very responsive. Thank You!
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February 2023 by Raymond Craig
Genesis was extremely quick intaking care of my RV generator problems. Kept me fully updated in their troubleshooting process and then obtained the necessary warranty coverage. Very happy with their work and Customer In attitude.Services: General repairs & maintenance
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February 2023 by Donald Dahl
I made an appointment and took my coach to Genesis. I explained my problem with a slide. That same day the Service Adviser, Candace Ransom, called and said the tech would like me to come so he could explain what was the problem. I did so and by they way that tech, I believe his name is Kyle, explained what was wrong and how he could fix it. Candace gave me an estimate and I said go for it. The problem was a slide needed adjusting and there was a bulge in the side wall. Two days later the coach was fixed and it exceded my expectations. They staff there is excellant, they really know what they are doing. Their customer service is the best I have had with the rv industry. I have had them do other work on the coach and always it's been done when they said it would be and the price they said. I would give them 5 plus stars. Don Dahl, Alpine Apex.Service: Body & Trim
