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October 2023 by Al Minsk
Purchased a vinyl window (custom order) wasn't sure what to get exactly but, the representative (Sarah Nolan) was wonderful and explained the difference between the windows and their fit in the opening. I received the window within 2 weeks. I also purchase lumber and pellets from Gray. They have great customer service always.
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October 2023 by William Powell
The staff was very helpful and friendly. We're in and out in minutes with what we've been researching for and looking.
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October 2023 by Anna D.
I have a new construction going on my lot, and I was impressed with all the care I received from Gray Lumber representative Max Younkin! VIP service, attention to all my needs and small details. Prices were better than other lumber company in Seattle I dealt with. He answered all my emails in a few minutes! Great company...not all representatives are so quick to respond unfortunately, but dealing with Max was a real pleasure. I would recommend Max Younkin as your sales representative for all you new construction needs!
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September 2023 by Steven L
Reason for Visit: Special Order of rough-sawn Doug fir for a 200+sf Pergola Project.The contractor sales reps are professional and very helpful. In fact, everyone that I interacted with seemed to like their jobs and have respect for Gray Lumber.Conclusion: A company that you like doing business with.
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September 2023 by Robert P
Background: My contractor used Gray Lumber to source new deck construction materials. I did not have any direct interaction with this company regarding the actual materials purchase. This review pertains to materials delivery on 2023.07.10.The Gray Lumber delivery truck driver/forklift operator was unnecessarily careless unloading the truck. He could have/should have parked the truck opposite my driveway to facilitate forklift maneuvering, and he could have/should repositioned the truck within the roadway for better access to both sides. Instead, he chose to operate in a cramped condition, causing curbside landscaping damage to two of my neighbors yards, and mine.Pros: Brittany (sp?), who took my verbal damage report, was professional and helpful. Danny was also helpful subbing in for Yantz, who would normally resolve this, but was unavailable.Cons: Someone at Gray Lumber decided that my contractor should undertake damage repairs (which he did) vs them, since, I did not have a formal business arrangement with them, but my contractor did. So, I have to ask, what if that careless truck driver had damaged someone else's property enroute to a job site where the homeowner himself/herself was performing the work (i.e., no contractor involved)? Based on Gray Lumber's theory of responsibility above, the homeowner would be responsible to repair damage. What? Regardless, I contend that Gray Lumber abdicated their responsibility by shifting it to an uninvolved third party (i.e., my contractor had absolutely nothing to do with the damage).Bottom line: Be vigilant with Gray Lumber deliveries. Observe the entire operation. Note damage. Report same immediately.
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September 2023 by Jason
Unbelievable customer service! All your lumber and hardware needs available! Way better than the big box hardware stores!
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August 2023 by alf f.
Very friendly, knowledgable service and better prices/quality than the "big box" stores.
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August 2023 by Rene D.
Always busy busy busy! This is the only place for North Enders! Quality and hard to find items as well. We always get our No.1 grade stuff here. Usually straight as well. If not they will exchange it for straight.
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March 2023 by Amy A.
Visited Gray Lumber to see Trex pricing and samples for our deck remodel. Staff is very friendly and helpful. Trex selection is excellent with price range that meets every budget.
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February 2023 by Sudipti Garvey
We first found Gray Lumber Company when we needed a very specific, hard-to-find cedar siding material. I think they were the only company that had it available, so we really lucked out. Around the same time, we were looking for a new front door, so we decided to ask them about some options—that's when I first got in touch with Christine. I think I checked in with her first in early 2022, and she responded super quickly with a quote for what I was looking for as well as several other options. We ended up putting it off and checking back in with her about a very specific door model we liked several months later, and she was still quick to respond and helped us figure out all the details for it. Christine was incredibly organized, and really informed and knowledgable about the different door varieties and details involved in ordering one. Honestly, she was the entire reason we chose to continue with Gray Lumber Company instead of the others we looked at. They weren't the lowest quote, but they were the most professional and when we went to visit the store, they just had a really nice vibe. The whole team, from the people at the desk downstairs to the staff upstairs—everyone was friendly and greeted us quickly which made such a comfy/trusting first impression. Christine was also really communicative when the door was delayed (only a few days), which was super nice because I had an installer scheduled shortly after the expected delivery and needed to make sure the door was available for that appointment. In the past, I've had to follow up myself to confirm details, but with Christine, I could trust that she'd keep an eye on it and make sure things went well. When we brought the door home, it was in perfect condition, and we're beyond happy with it now that it's installed. The sizing and everything are just perfect, thanks to Christine. They offer so many different kinds of home materials/supplies here that I'm sure we'll work with them again, and we're so glad to have such a reliable company to go to!
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January 2023 by Sudipti G.
We first found Gray Lumber Company when we needed a very specific, hard-to-find cedar siding material. I think they were the only company that had it available, so we really lucked out. Around the same time, we were looking for a new front door, so we decided to ask them about some options--that's when I first got in touch with Christine. I think I checked in with her first in early 2022, and she responded super quickly with a quote for what I was looking for as well as several other options. We ended up putting it off and checking back in with her about a very specific door model we liked several months later, and she was still quick to respond and helped us figure out all the details for it. Christine was incredibly organized, and really informed and knowledgable about the different door varieties and details involved in ordering one. Honestly, she was the entire reason we chose to continue with Gray Lumber Company instead of the others we looked at. They weren't the lowest quote, but they were the most professional and when we went to visit the store, they just had a really nice vibe. The whole team, from the people at the desk downstairs to the staff upstairs--everyone was friendly and greeted us quickly which made such a comfy/trusting first impression. Christine was also really communicative when the door was delayed (only a few days), which was super nice because I had an installer scheduled shortly after the expected delivery and needed to make sure the door was available for that appointment. In the past, I've had to follow up myself to confirm details, but with Christine, I could trust that she'd keep an eye on it and make sure things went well. When we brought the door home, it was in perfect condition, and we're beyond happy with it now that it's installed. The sizing and everything are just perfect, thanks to Christine. They offer so many different kinds of home materials/supplies here that I'm sure we'll work with them again, and we're so glad to have such a reliable company to go to!
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January 2023 by Brad Stave
This is a top-notch, lumberyard and hardware store. Very friendly and knowledgeable staff, I couldn’t recommend them higher.
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November 2022 by MRBLACK947
I don't buy here every time because it is so far away, but when I do it is always worth my while. Their pricing on lumber is hard to beat. Recently picked up some 2x8s to redeck my car trailer. The guy pulling the lumber knew he needed to pick some nice boards so they fit right without me even saying anything about it. A+
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October 2022 by Go Army! (BeatNavy!)
Great place to pick up some lumber, they’ve been around for a very long time. The staff was very kind to me and guided me through my small purchase of 2x8’s 24’ in length. Will buy from them for through the duration of my workshop project.???
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October 2022 by Noah N.
Gray has always come through for me both on my work projects as a commercial construction superintendent and my personal orders for my home. They are very helpful and it's great to still have an "old school" lumber company where the staff knows their product and usage!
