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March 2024 by Natalie C
A big shout out to Jennifer Smiley for helping me and my fiancée make the most beautiful engagement rings/ wedding band. The customer service by all the employees here is amazing and they all work with a smile on their faces. Thankyou Helzberg !!
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March 2024 by lina rodriguez
I bought a ring on friday..I was immediately greeted in store. Which was bonus points because I was bit worried on the way on how i was dress; lets just say I looked rough. It was my day off and my fíance sent me on misson to go find my engagement ring. He works alot and busy all the time so our off days don’t always land together. Sounds weird but he wanted to make sure it would be something I would love. We were bit on a budget so she was amazing on helping me select the ring I was looking for. It was so beautiful that I couldnt wait to show him. Overall it was amazing experience that day. Now here were I’m disappointed. I didnt have the ring size only because I wanted go home and show him; that I wasnt ready to size it just yet. Four days later my fíance talked me go to in and size it; that and the cushion that I had bought at different store to keep the ring on didn’t really work. So when I walked in (working with different person) to get it sized. I was charged a woping $66 dollars which I find ridiculous. I was told ether get the warrenty or pay the $66 dollars. Which is rip off in my opinion; I had just bought the ring a couple days ago and now you’re charging me for that??? If i know wouldve know that to be honest; I would’ve been never bought the ring and I feel bad because that lady was soo sweet that i worked with me on friday. I say that because even if I got the ring that day and had it sized. It would’ve probably been free but maybe not and it might’ve been additional cost for getting it sized Which is weird because If I like ring in store and if u dont have my size i have to basically pay additional something money for ether warrenty or sizing. If not then i was not made aware that it would be free to size it that day or it would cost me if i didnt do the same day. Which i would be understanding on that.
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March 2024 by Ivy O'Neill
Got my engagement/wedding ring here as well as another ring and necklace. Very helpful staff and a great care plan for the jewelry. I love being able to get my rings cleaned and inspected, they also offer resizing as well. Overall very happy with the experience I had here.
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December 2023 by Zach Cheesman
All I gotta say is they r amazing good prices for rings
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December 2023 by Jordan Saito
Della and Aliya were absolutely incredible. They made our experience a fun and exciting one and helped to educate us on all things Diamonds. I would highly recommend Helzberg Diamonds for any jewelry needs.
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December 2023 by Amanda Brissette
Rhonda was super knowledgeable and helped pick out the perfect ring!! She took the time to explain the differences between stones! We will definitely be back Thank you!!!
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October 2023 by LEAH DODGE
Jewelry is always priced lower than other stores so that’s a plus however….The chain on my necklace broke within 2 months.I took it in for repair and paid $40 up front to get it fixed.I was told it would be ready two weeks later and I would get a text and phone call.I never heard from them.I called in and was told my repairs were still not complete, some pipes in the mall had burst so they were replacing all of their carpets and cabinets but the person who repairs jewelry was still working “in the back” and my repairs would be completed by the end of the week and I would get a text and email.Still nothing.I called in again and then I was told my repairs were complete.I asked why I never received a text or email.They don’t know, tech issue.But they don’t even place ONE call???I go in to pick up my jewelry and the carpet and cabinets are still the same ones…I can tell by the wearTook a long time for someone to help me and once they did, I get my necklace back and see that my ROSE GOLD chain was soddered with SILVER.Very noticeably different than the rest of the chain.
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August 2023 by King Devereaux
Great customer service. My now husband and myself picked up our wedding rings here. We couldn't cemetery decide but the lady who helped us was amazing.
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February 2023 by Michelle Brown
Had mine and my husband's wedding ring sent out for it's 6-month cleaning just got them back today and they look absolutely stunning they don't look like they've ever been worn any little scratches buffed out the diamonds are sparkling and so clear no more fog on my diamond
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December 2022 by Eric & layna Myles
Just left the, had jewelry inspection and a cleaning always a pleasure and the service and staff are great. Thank you for taking care of us as always
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November 2022 by Kaylee Niles
Amazing jewelry and when you get the right person they are honestly fantastic. But twice now I’ve gone in and had a very specific problem. I am a trans woman, my name is Kaylee. The first time I was buying my partners engagement ring the the Indian gentleman kept misgendering me and made a point of it for almost ten minutes while the paperwork was done up by Aliya-who’s brilliant btw- but today I was misgendered (I think their name was Della) multiple times despite myself and my partner and their own coworker correcting them also multiple times. I explained what I was looking for, and we found a good idea but despite the fact that I kept saying I wanted a custom they seemed determined on a cheap $299 clearance ring. Like, don’t you want the commission on a 2k ring instead of $299 lady??? I’ll go back for their good jewelry and the other great people there, but I refuse to give my services to the two who can’t seem to treat me with enough respect to address me properly and to at least listen to what I’m saying, not what my voice sounds like.
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October 2022 by Jeremiah Davey
Haven’t updated the credit bureau’s since June thanks Helzberg. Their diamonds continue to fall out of the ring purchased.
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September 2022 by Cheese Cake
We stopped in real quick to get our ring sizes and they were ready and willing to help
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June 2022 by Katherine LMC
@Google if I could do negative star for this store employees I would gladly to. If you are looking for jewelry regardless your situation I WOULD AVOID THIS PLACE not unless new employees knows how to define “respect”.Late afternoon on Saturday, Fiance and I walked in to this store looking for a particular set of rings. Couple mature women worked at that time they stared at us head to toe - that 2 min of conversation with them was the worst and disrespectful customer service we ever had.1 - She lied that they do not carry that particular brand because they do and we have asked from other Helzberg location.2 - We do not dress to impress for a reason but to the ladies at this store respectfully you do not judge the book by it’s cover because of your attitude you just lost a customer. (Our appointment now has been canceled)
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May 2022 by David Niles
Amazing jewelry and when you get the right person they are honestly fantastic. But twice now I’ve gone in and had a very specific problem. I am a trans woman, my name is Kaylee. The first time I was buying my partners engagement ring the the Indian gentleman kept misgendering me and made a point of it for almost ten minutes while the paperwork was done up by Aliya-who’s brilliant btw- but today I was misgendered (I think their name was Della) multiple times despite myself and my partner and their own coworker correcting them also multiple times. I explained what I was looking for, and we found a good idea but despite the fact that I kept saying I wanted a custom they seemed determined on a cheap $299 clearance ring. Like, don’t you want the commission on a 2k ring instead of $299 lady??? I’ll go back for their good jewelry and the other great people there, but I refuse to give my services to the two who can’t seem to treat me with enough respect to address me properly and to at least listen to what I’m saying, not what my voice sounds like.
