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October 2023 by Gia C
I took my kids to back to school hair cuts and it was horrible experience I explained to one guy what I wanted for one of my girls and he did a very good job but they handed my other little girl to another lady and when she cut her hair one side was longer then the other and her hair looked chopped up like bits and peices and strands of long hair all over my boyfriend payed for the hair cuts and gave them both tips I went downstairs to get something when I arrived back i Dident pay to much attention cause she put a bow on my little girl when I came back home I littieritly laughed there was no way in the world this women Dident see thisThis little girls hair was 2 diffrent lengths I called to explain and said can they just fix it they told me that they would have to ask the manger to get back to me no phone call back I had to cut my daughters hair by my self to fix her mistake I would of thought j.c pennys would have good hair stylist but I will never go back to them again they couldn’t even call me back and say sorry for what had happen
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September 2023 by Beverly Cary
Stylest are great they do a great job.
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September 2023 by Ciara Marie
Brought my teenage daughter in for back to school cut/style over the weekend and she absolutely loved her new do! Shane went above and beyond for us, five stars! Also would like to add that the other stylists were very friendly and welcoming, will be back!
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September 2023 by Suzanne Juitt
SHANE!! What a gem JCP has found! I had a few highlights and trim before my vacation and Shane did an amazing job! Not only did she educate me on hair products and color tips! The salon was clean and professional, I believe due to a new salon manager! Things are looking up for JCP in Tacoma! I will definitely be back and will recommend Shane to all my friends and family! Thanks again for everything and I loved my hair!!
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September 2023 by Jessica Mesa-Chhuon
I made my mom an appointment with the specialist and she was very nice. Unfortunately my mom asked for a specific cut and not what she got. She said she showed a picture and explained it but got a little different than she asked.But she liked how she was treated.
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September 2023 by Pat Timbrook
The receptionist was able to work me in for a bang trim. And with my stylist, Shane. I've been with her for several years. All the staff are very enjoyable to talk with.
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September 2023 by Mama Bear
If you’re looking for a new hair stylist, Amanda just got to the salon and she is accepting new clients. 13 years experience in hair cutting, coloring, and perming.Services: Shampoo & conditioning
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August 2023 by Luis Rehnberg
Do not go here if you want to get bald spots.Long story short, I had setup an appoint for my hair to be permed for my prom last year by a guy who smelled like cigarettes and kept dropping stuff on the floor. Not only did he keep me waiting he gave someone a haircut while I was getting my hair done. He left me in the hair drying station for what felt like 40 min (probably why big patches of my hair fell out) and proceeded to tell me “have you always had that scar on the back of your head?” Knowing that he mistreated my hair.Service: Hairstyling
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June 2023 by jessie olsen
I’ve been getting my haircut at JC Penney salon with Grace for over 15 years! You guys let the best hairstylist go! Grace brought in tons of clients who will now no longer go there. SMH at JC Penney!Services: Shampoo & conditioning
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June 2023 by Dani Smith
I booked an appointment at 1:30 and was called and told they had to move me to 3:30 because they overbooked. I get there and was brought back. The hair stylist Grace started asking me about what I wanted which was just a blunt trim of maybe 3 inches and a shampoo/wash with a basic stylin while drying. Grace started talking negatively about the receptionist about how she knows better than to overbook. That is so toxic. Also inappropriate. So Grace takes me over to wash my hair and doesn't put the cape on me or a towel or anything. Afterwards she very poorly wrapped my hair but it's dripping down my neck and soaking my sweater. I asked for a towel and she again starts speaking negatively about the receptionist. She started cleaning then put a cloak on me. To dry my hair she put me under a hair dyer instead of hand blow drying my hair with a style. Which started to burn my scalp because my hair dried pretty quickly. When she came back she finished drying my hair with only her hands. She has not used a brush on me yet once. She then started thinning out my ends which is not what I asked for. I asked for a blunt cut. She then said it was because my hair was thick. Which I am aware of. She did not check the lengthTo make sure my cut was even There were so many strands longer then the other and my complete left side was noticeably shorter. This was the worst haircut I have ever I had this fixed somewhere else. I've always gone yo JC Penney salon buy that was terrible. Receptionist do he best they can. Customers do not care about your drama.Service: Hairstyling
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April 2023 by Christine H.
DONT COME HERE. This is a REAL haircut I was given at JCP Salon in Tacoma. WHO certifies these people? I'm getting this fixed at Gene Juarez tomorrow. JCP Hairdressers are a shame.
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February 2023 by Melissa C.
Lady in the salon gave me the worst haircut back in November.. still trying to recover from it
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January 2023 by K E
Very friendly and competent staff. Was in and out quickly. Hair stylist was able to give me the cut I wanted even though I didn't do a good job explaining what I wanted. Will definitely be returning here!
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December 2022 by Jennifer Irvin
This place is horrible. I dye my hair black. The lady painted my forehead black. Did not clean up the dye on my skin. After she washed my hair my skin was of course dyed. She used stain remover to try and get it off. This of course made my skin sore. I do not recommend this place.As a side note the stylist next to mine spent the whole time talking at her customer about religion, politics and covid. "She was a scientist who KNEW the vaccine was just vitamin D" her customer was silent the whole time. Politely agreeing with her.Service: Hairstyling
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December 2022 by Brandon Ruiz
My fiancé received her haircut by a woman named Veronica. Went in asking for a trim, only 2 inches off, and this lady cut her hair way more than 2 inches, over 6 inches were cut!! and it took my fiancé over 2 years to grow her hair to the length she had it. She is devastated. This is not okay, and no one should get their haircut or any other services here and if you care about your hair at all!!Services: Haircut