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February 2024 by Liz Collins
The employees did an excellent
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February 2024 by mike cox
Only one to go to in Lakewood Wa, great friendly staff
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February 2024 by Kimberly MorganAdams
I dont write 5 star reviews often, as my time on here is complaining about bad service. But I'm very happy I went here.A few days ago I decided to have them give my truck an oil change. I drove up and their IPad told them who I was based on my license plate. They greeted me, by my name, like I was a regular. The gal working here, idk if she is the manager, was very friendly and full of life. The others working here were friendly and provided refreshing customer service the whole way too.I'm what I would consider myself as an intermediate experienced mechanic, I've worked on my old Ram 1500 for years.I know a lot of the ins and outs of my truck. I'll do the oil change as it costs me $35 dollars to pick up some oil and do the change myself.But once in a blue moon I'll pay a bit more here if I sense an issue on my truck that I just cant figure out.Jiffylube is quick to find the issue and ask me questions on if I have any specific bad driving habits with my vehicle... which are true which has been the cause of said issue.They also informed me on my trucks issues I already knew about. If I went to the dealership they will flat out lie to me on thousands of dollars worth of other issues and parts they say need to be replaced which have already been taken care of by me.I've gone to this exact location for 20 years. Growing up my mom would get her car serviced here. Never had an issue with these guys once. The service is even better with their new iPad system they have. The only downside is my truck is so big they cant lift it to rotate tires along with the oil change which is fine. Its easy to do at home.Jiffylube mainly just recommends your specific cars maintenance routine and doesnt pressure you. Paying extra for an oil change with them was worth it.
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January 2024 by Jay Panpradith
I always go to this jiffy lube to get my oil changeI went here about 3 times in month, once a week, to try and get my Audi A5 oil changed but every time I came in the kept telling me they were out of the oil my car uses.I don’t make a big deal out of it as it’s not the end of the world to meThey would tell me there a lot in changes and management, no one’s ordering the oil, they don’t know when they’ll get my oil in stock,whatever I’ll try again next week.I come in the following week and same as usual I ask the guy if they finally have my Oil in stock as I’ve been trying every week for the last monthHe tells me that they’ve had it and doesn’t know why they wouldn’t change my oilthe guy gave great service and apologize for whatever reason they didn’t want to change my oil, always get great service had a weird month maybe? But the guy more then made up for it
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January 2024 by Rosetta Gunsel
Great team everytime I fGo there
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January 2024 by Tanisha
Everyone at this location was so nice. I had a great experience.
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January 2024 by Patricia Gaston
Great team and effort
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January 2024 by Victor K.
Was sent here from the Jiffy Lube down the street. All 3 bays were empty. I was told they were short staffed (the other guy was out on lunch) and they could only fill tires and do top offs. I asked when he would be back from lunch, since it was 11:48am. He said about an hour. Was not impressed. Went to south hill and got my oil change there. Would not recommend this location or the other location in Lakewood.
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November 2023 by Paul Alexander
This shop is incredible. A very good quality group of people here. I appreciate the quality of work. Sandra the manager is excellent and settled an oil leak problem caused by another store. Very much love these guys.
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November 2023 by Hannah Figgins
I went in to get my chassis lubed up with some grease. First day, I got okay customer service but when I got home and crawled under my truck, they greased my drive line instead of the joints. So I went back the next day and the guy who worked downstairs (Eli) got in my face and told me the work had already been done, and threatened to “run up on me” whatever that means. Unless you want to deal with some kid getting disrespectful, I’d steer clear of this place. Seriously. What’s wrong with folks nowadays?
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November 2023 by Rick H
This is the "go-to" place for oil changes, when you don't do them yourself. They are fast, thorough and usually have parts on-hand when things go wrong (stripped oil plug, etc...). I'll be using them again!
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October 2023 by James K.
What a joke! They tell me they can't change my oil because they don't have the filter in stock. I told them that I didn't care about the filter and just needed the oil changed. They said company policy restricts them from doing that...then told me they can't replace my wiper blades because they have none in stock..then tell me they are out of almost everything because their truck doesn't come in until the following day. I drive down the street to the other location and the lady tells me that the other location likes to play games and sends customers down to them because they are too lazy to work and that company policy does not restrict them from changing oil when filters are out of stock. She also stated they have the filters in stock at the other location and the guy there was lying. Pretty pathetic Eli!
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October 2023 by Brittany J.
This is not my usual jiffy lube that I go to but I am pretty disappointed. I went two weeks ago on a Saturday and was turned away since there was not enough staffing to conduct an oil change. I went today and was again turned away for lack of staffing. I would not recommend going here - you will most likely get turned away.
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September 2023 by Adam Fritze
Dee did awesome. Went there for a service and saw he was the only one working, so I made sure to tip big. He informed me of damage to my pan that isn’t currently leaking but will lead to a leak down the road. I haven’t gotten this kind of customer service in a long time and hope he’s in charge one of these days.
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September 2023 by Donna Howard
I was worried my oil was low so I stopped in, they greeted me and took minimal information, checked the car fluids and my oil was fine, but my wiper and radiator fluid was low. The service provider filled them both and said “have a nice day”! I was there about 5 minutes tops! Love them and will be back.?????