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April 2024 by Jeff Frantom
I don’t review a lot, but I feel compelled. Stopped by this JJs. The sandwich was delicious. But beyond that, they were done making it by the time I was finished paying. My mind was blown. Great work
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April 2024 by Joe Bennett
Was given the wrong sub on a order placed in store. No other customers in there so not sure how they screwed it up.
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March 2024 by Laura Shadle
Ordered 4 sandwiches, at the counter. 3 out of the 4 sandwiches were wrong. Not a happy customer
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January 2024 by Spencer Monahan
Twice this location has “lost” a mobile order from me and not offered to remedy the situation at all. Have had to double pay for sandwiches placed online each time. Incredibly disappointed at the rude manager
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December 2023 by V Evert (Vica)
Deven is one of the best guys there. Love the service and great fresh food. Love it all.
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November 2023 by Minty
On November 13, 2023 at 9:08pm I came to this location through the drive thru and was completely ignored by the fat white female with red hair. When she seen me pull up to the window she walked away. There was also a fat Mexican female who walked past as well and a skinny white dude in the back. If they were closed that’s all they had to say, but just being rude and ignored is completely unacceptable. I will no be returning to any Jimmy John’s location.
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November 2023 by Maria
I get #12 and I ask for extra avocado and I pay for it and I never get it!
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November 2023 by CredoInsights
The lobby is always closed, good thing I have a vehicle to go through the drive through. Food taste fresh most of the time. A few times the lettuce has been a bit a little limp/wilted even after consuming in the parking lot.
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November 2023 by Erick Hurtado
Food is good but staffing is horrible. All though managers were the ones I dealt with they were still very unprofessional… won’t be coming back here.
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November 2023 by Megan Reynolds-littles
Defeats the purpose of ordering online for a quicker pickup, if we can't go inside and grab the food.
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October 2023 by Katlin Combs
I should always know better than to eat somewhere on Hosmer. Went through the drive-through and ordered a #13...thiiiiirteeen. drive all the way home and realize I was given a 15. Tuna, disgusting. Idk how you mess that up when there's literally nothing going on in the store at all. Nice, thanks Ashley.
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October 2023 by C N.
We tried the wraps last night at the Jimmy John's on Union Ave. in Tacoma. I had the Caesar chicken wrap. My husband had the Tuscan Italian one.I had a hard time eating one half of my wrap. It was extremely salty and the sauce wasn't tasty. I threw it away. I ended up feeling nauseated the rest of the evening and had to take Alka Seltzer.My husband said all of the sauce was on one half and the other half was very dry and he didn't finish it. Also, both wraps were very cold.
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October 2023 by Alicia B.
I would give them no stars if I could. The manager on night shift was extremely rude and careless when I called about a soggy ass, oily and smelly sandwich that was made and she told me that it was because I didn't eat it right away when I go to jimmy johns all the time and have never had this problem. She continued to tell me there was nothing they can do about it once we take it which sounds stupid because how would I know how the sandwich looks until I open it? On top of that I went the day before and they closed up 15min a early and would not allow me to get my pickup order that I had placed 25 prior to closing. This place is not professional they need better staff and people who actually care about their customers. Do better.
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September 2023 by Jake Atkins
I ordered through their website and put in my address for my location as well as the business name. 15 minutes later I get a phone call from the driver named Joseph asking where Im at, for some reason it took him to the business directly across the street. I tell him that I am standing out front across the street and can see him. He then tells me maybe next time you should put in the correct address very disrespectfully. I then watch him drive the opposite direction with my food that is already paid for and he tells me he is taking it back until I give him the right address.I then leave work and drive to the Jimmy Johns location on Hosmer. When I get there I ask for a manager and Joseph decides to come around the counter and get in my face yelling "touch me, touch me" as he yells why I was wrong for putting in the wrong address. The manager tells him to go to the back an he continues to scream and yell at me from the back of the store.The manager was helpful giving me a full refund for my order and apologizing.This behavior is unacceptable and someone like Joseph probably does not have a place in a customer service position.I have ordered from this location many times as it is close to my work but sadly this will be the last.The employee Jospeh drives a grey Honda Fit license plate CHE8778Maybe he was having a bad day and it ended up being unloaded on me and I really do hope he has a better day but that is no way to address a customer.
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September 2023 by Solo Ninja (Solo)
Good snacks and sandos on the go!! Yuuuuuum!