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February 2024 by Jae Tee
Customer service is non existent with this company. What should be a simple process of exchanging something has turned into a huge ordeal that no one really understands how to fix. Steer clear and do business elsewhere.
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December 2023 by Mike Marshall
My review is about the online experience. I rated 2 stars instead of 1 because of the local store's support resolving the problem. So, onto my tale of a company actively working to reject new customers (I put a very brief summary at the bottom if you don't want all the detail).My teenage granddaughter gives me a pair of shoes on their site as her Christmas gift idea. She's on the other side of the country so online is the only way for me to get them to her.I step through the whole process, selecting the shoe, filling in her info, my info for the credit card, etc. and then when I try to complete the order I get an error directing me to customer service, no hint about the reason for the error.Cust service takes the entire order over the phone, her address, my address, credit card info....and order rejected, "I'm sorry sir your bank has rejected the charge". Strange because Bank Of America has always texted me immediately when a charge is rejected, with the "Is this you?" thing. I never received that.I called the bank, no, they not only didn't reject it, they never saw it. Back to cust service, a different rep again takes the order and gets the same result. Ok, let's use a different card. Same result.Normally I'd just move on to a different store but, teenage granddaughter/specific shoe/other side of the country/not many other gift ideas, so I ask for a sup.He asked if I'd ordered from them before. No, I hadn't. And with that he knew the issue immediately. They use a third party company to screen credit card charges and if you're a new customer trying to use a credit card online it automatically rejects the charge. It doesn't query the bank and, per the sup, there's no way to override it. "You'll have to go into a store".I did that, there's one not far from me, and that's where they earned back one star because the people in the store were very helpful and got it taken care of.To summarize:- Christmas season, lots of potential new customers- Online system actively rejects any new customers- 1st line cust service blames the bank for rejecting a charge- Not so, they never forward the charge to the bank, reject it inhouse.- Company message, "If you're not an existing customer, GO AWAY, but not until we waste your time and falsely blame your bank"
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March 2023 by Osiris Jenkins
A little on the pricey side but I'm ok with that for a couple reasons. One hey it's the mall and their space rent is at a premium. And 2 the selection they do have is pretty unique. I bought 2 pairs of shoes and id go back just because the selection was really good. Clerk was pleasant and helpful and there was no pressure to buy from her. Just good service and quick checkout.
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January 2023 by Mikel T.
These days good customer service is hard to find, so I don't really expect it, especially when having to make a refund/exchange so I was preparing myself for some drama. That was not the case here, upon entering we were greeted by the staff, a man and a woman both said hello and welcomed us in. The Gentleman, Jordan was his name saw the shoe box in my hand and asked how he could help. I explained I ordered the wrong size online and needed to exchange, he went to the back but they did not have the right size so he offered to find a pair online and he had them delivered to my house in four days. The whole encounter was so pleasant and his customer service skills were top notch! I hope that the managers of the store see this and let him know what an exceptional employee they have in Jordan.
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November 2022 by Poima Fuimaono
Bought White Doc Martens for my niece... she's thoroughly satisfied and excited about them- so much so, that she just had to wear them out... The staff was friendly and very helpful. She even got a pair of fluffy UGGS to wear around the house.
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May 2022 by Bryan Harrison
Staff was great, very helpful. Store was clean and neat. Located in the mall by the food court.
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April 2022 by Tobby Kowal
Journeys is always a hot spot for great shoes.
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January 2022 by Kendra M
Not as many options as online, but employee- Mariah patiently walked around the store with me for about 20minutes, giving me information on each shoe I inquired on along with her honest opinion until I found a pair I loved. ? EXCELLENT customer service, nice vibes in the store from all staff and cool prices.
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December 2021 by Nico Oryan
Imagine being so nice and waving to say hi and get flipped off by the district manager smh...
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October 2021 by veeh
When looking for workers, LEARN TO READ THEIR APPLICATION AND AVAILABILITY BEFORE MAKING THAT CALL TO SET UP INTERVIEWS!!!!!! People like students apply because they want to start having experience and esp. going into the holidays. Of course they OBVIOUSLY cnt work full time, so why call them and act like your interested in having them come in?! Only to turn them down and discourage them saying "no stores in tacoma mall would hire you" you sound IGNORANT and you dont run other stores!!! It would definitely suck to work for a company with people like you, LETS BE HONEST!!!!! FYI JOB WAS OFFERED IN THE SAME MALL?
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September 2021 by Sherwin N
This place was busy. The had the shoe styles and brands that we needed. They had cons, berks, UGGs, crocks in most sizes. There were accessories for sale here too. Being near the food court, there was plenty of foot traffic. The ladies were also very helpful. We were in and out quickly with 3 pairs of shoes and socks.
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August 2021 by kendram3
Not as many options as online, but employee- Mariah patiently walked around the store with me for about 20minutes, giving me information on each shoe I inquired on along with her honest opinion until I found a pair I loved. ? EXCELLENT customer service, nice vibes in the store from all staff and cool prices.
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July 2021 by Lakotah Rangel
Bree is such a good asset to the journeys name. She helped me and my niece and nephew get all taken care of minutes before a big graduation. She was so helpful I love her so much
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July 2021 by Janelle D
Got my daughter some Heelys for graduation.
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April 2021 by Robert Pirnie
High priced mall location with older inventory. Kids will love its close proximity to the closed playground.