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July 2023 by Phil Rice
I would not recommend this company to anyone. We live in yelm, drove back and forth now 3 times to have the employee Emily order us our faucets wrong. They made us pay overnight shipping to get the wrong faucet once again. And now they're saying it might not be here Friday. Just save your money and go to a company that is able to actually get something right for once.
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July 2023 by Gary Delaney
During this process, I had contractors waiting on this install.Purchased a fiberglass tub, which turned out defective. First salesman gave me a replacement delivery day. When I called the morning of, a second salesman replied with attitude "I don't know who told you THAT (we get deliveries today)" and relayed the replacement would arrive the following day.When I called the next morning, I was told that the replacement did not get loaded onto the truck and would not be arriving. At this point, they offered to drop the replacement directly at my residence...in three days.When I called THAT morning, I was told that the replacement was indeed on a truck, but headed to two other long-distance delivery locations and it would not be delivered until later that afternoon. I was also told at this point that the replacement had been in a warehouse less than an hour's drive from my residence.When the tub arrived, it was also of poor quality and the delivery driver took it upon himself to argue with my contractor about the condition of the product. We did not accept delivery.When we went to the store itself to select a different product, the salesman was disagreeable, and the same delivery driver made a snide remark to my wife and contractor during the visit.The faulty products were disappointing, but that reflects on the manufacturer. The toxic employees and incompetent logistics are on Keller.
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July 2023 by Gary D.
During this process, I had contractors waiting on this install. Purchased a fiberglass tub, which turned out defective. First salesman gave me a replacement delivery day. When I called the morning of, a second salesman replied with attitude "I don't know who told you THAT (we get deliveries today)" and relayed the replacement would arrive the following day. When I called the next morning, I was told that the replacement did not get loaded onto the truck and would not be arriving. At this point, they offered to drop the replacement directly at my residence...in three days. When I called THAT morning, I was told that the replacement was indeed on a truck, but headed to two other long-distance delivery locations and it would not be delivered until later that afternoon. I was also told at this point that the replacement had been in a warehouse less than an hour's drive from my residence. When the tub arrived, it was also of poor quality and the delivery driver took it upon himself to argue with my contractor about the condition of the product. We did not accept delivery. When we went to the store itself to select a different product, the salesman was disagreeable, and the same delivery driver made a snide remark to my wife and contractor during the visit. The faulty products were disappointing, but that reflects on the manufacturer. The toxic employees and incompetent logistics are on Keller.
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June 2023 by Din Tim
Is we solutions plumbing. Highly recommend this place for great parts. And high quality parts and great customer service
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February 2023 by Bill Haug
I am glad I phoned them first to save myself a trip because they are not open to the general public.
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September 2021 by Hollywood
Highly recommended! They had a rare plumbing part available that the competition said no longer existed. They even helped me assemble it
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September 2021 by Dana Dent
Called to ask if they had work station sinks on display that I could view. The persons on the phone shared that I would need an appointment. I then shared sure, I could do that, but I would need to know if they had sinks on display or making an appointment would not be necessary If I could not view. He said I may have them but you would need an appoint to review size and specks and things like that. Not the best phone etiquette and seem to not be knowledgeable about what is available in the store. Only seem to want to talk appointment.
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May 2021 by Tony Petty
As usual they are on it and very professional.
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March 2021 by sandeep powar
Kaleb , nathan , Dave are awesome , love shoping there ,
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April 2019 by B Btac
I had an appt and was kept waiting about 15 minutes while listening to my absent saleslady's giggles while she chitchatted with contractors. I understand the need to help the contractors/plumbers—but when she finally started helping me, she would abruptly leave without excusing herself if a plumber appeared. I felt as though she thought she had the sale sewn up (thru my designer who couldn't be there) and she just really didn't want to deal with uninformed me. Rude. Condescending. We are not going to order from Keller. And I hope someone tells Marie that it's not cool to call women older than her by affectionate terms. Grrrrr. They need more floor help.
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July 2018 by Hans Viera
Not too friendly or good service
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March 2018 by Dave Shuler
Great place for all your plumbing needs
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February 2018 by Catherine Feeney
I highly recommend Keller Plumbing Supply. Marie and Aidan are always helpful and try to give each client personal service. Be sure to schedule an appointment for the best service.
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January 2018 by Rachel McLain-Rollins
I use Keller Supply Tacoma showroom very often for my clients AND for myself. I always receive the best service from Marie and Aiden-they are friendly, helpful and know so much about their products. Be sure to make an appointment-that's not a suggestion, it's a requirement:)
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July 2017 by svetlana Romanets
Terrible customer service. Came in for some items and had to wait for 'Pam or Pat' whatever her name was for 40 minutes because she was too busy doing nothing. When I stayed and did not leave, she finally talked to me and was acting so rude that it was hard to believe it's even possible. Took her forever to find what I need in the catalog, and when she did, turned out that she does not know how many inches are in a foot, so I had to do calculations for her. Oh, yea, she said that a pint of rubber glue holds up to 8oz of it! When I gave her a paper with calculations, she hit the paper with her hand and said I need to tell her what I need. This was my first and last time in Tacoma location. I've been to Keller in Auburn and Bremerton , and would highly recommend those to anyone, but never Tacoma store.
