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February 2023 by Lynn Fuller
My is Ty Fuller, I went here Monday greeted quickly with outstanding service. Thank you ?
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November 2022 by Page Maria
it was great
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July 2022 by Nate Shepard
Ask for Kevin!! Knowledgeable Polite and Helpful
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June 2022 by Elaine Wellman
DO NOT BANK HERE. If I could give negative stars, I would.My mom passed away and we've been trying for over 2 years to close her account. We've dealt with the Gig Harbor and Pearl Street branches. Every time we talk to someone, they give us another hoop to jump through and another reason why we can't close the account.She did not have a will drawn up as it was an unexpected death, she has no assets or estate therefore no executor, and no beneficiary listed on her account. What she had in the bank is all she had to her name.As such, we were initially told we'd have to wait 2 years to see if anyone was going to claim the money but that afterwards we could present the original death certificate and claim the money. As my sister and I are her only family, we knew no one else was coming. But we waited. Then, when we finally went in with the original death certificate, they told us there was no way for them to release the funds to us without some legal action, an executor, etc. So why were we originally told to wait 2 years and all we'd need is the death certificate?? It was a complete waste of our time to turn around and be told the exact same things we already explained 2 years ago.We contacted a lawyer who told us it would cost us more money to take our case to probate court than she even had in her account.We had to pay a lawyer to draft us a small estate affidavit which he said is a STANDARD FORM that most banks have on file that you can easily fill out in instances like this. Even he couldn't understand WHY they've been giving us such a hard time for something that happens fairly often.So, after presenting them with the original death certificate, the small estate affidavit, our ID's proving we're her two children, our lawyer's information, etc we were told they'd copy it all, send it to their legal department, and we'd hear back in a couple days.It's been WEEKS. The man who gave us his business card rarely answers the phone. It almost always goes to voicemail. When he does answer, he says he's waiting to hear back from his "back office." We still have no answers from them and they have been extremely unhelpful.After a family member's untimely death, you just want to close the chapter and move on. This is literally the last thing we have to settle and, as hard as we try, we cannot make any progress with Key Bank.
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February 2022 by Reginald Taylor
Inside had 5 people ahead of me and I was in the drive thru for 30 minutes.
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September 2021 by Hairy Love
They're security guard is a really nice guy and help me get my wheel chair in an out of my car
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April 2021 by Alizabeth Settergren
If I could put negative stars I would. This KeyBank is literally the WORST KeyBank I have the misfortune of coming to. I try to convince my grandparents to switch institutions almost every day because I have never in my life had such terrible customer service from a bank. They are never friendly whatsoever. I hate coming here.
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March 2021 by William Weisheit
I was blessed to be a customer and worked with them briefly. What a awesome group of people. I wish there was a KeyBank down here in Texas
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February 2021 by Daviyonta B.
I would give this place a half a star if I could the black lady in there give me the worst service possible I just walked in to pull off $200.00 off my prepaid debit card that had my name and last name she asked me for my ID so I gave it to her and she told me that my ID doesn't look like me when I pulled out more proof I even took off my hat to show her that it was me she was consistent and said it wasn't me I even asked her to go get someone else but she refused and that I can go to the ATM outside and she wasn't going to help me I'm so mad I'm going back tomorrow to set up a f****** account with them to just make a f****** point to the old black lady with the glasses sorry I didn't get her name if you don't bank with them don't go in
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July 2019 by Ilona Bukata
Have a bad experience with this bank!
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February 2018 by p G
This is horrible bank.whatever ,they inform to customers it's totally wrong information sprcially there employee maleki azadesh .she opened my account and totally gave us wrong information .she said our bonus period going on so u will get $300 to open an account .Also, she gave us wrong information about the interest rate .so, when i talk to the bank manager that we didn't get bonus and interest rate then bank manager said she doesn't have any proof that my employee give you what information.
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September 2017 by Highland Hill
always the best service!
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August 2017 by Van Nguyen
Compared to the other Tacoma branches, I would rate this branch as the best and choose to go out of my way to come here for my banking needs. The entire staff is friendly, knowledgeable, accurate and efficient. They know me by name and transaction. Jeanette has been there for a long time and its nice to see a regular friendly face. Whenever I have any problems, Azi the banker is there to fix it. Between the staff and management they care about their customers and I never feel like I am just a number. I would recommend this branch to all of my friends and family members.
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July 2017 by pari pari
This is horrible bank.whatever ,they inform to customers it's totally wrong information sprcially there employee maleki azadesh .she opened my account and totally gave us wrong information .she said our bonus period going on so u will get $300 to open an account .Also, she gave us wrong information about the interest rate .so, when i talk to the bank manager that we didn't get bonus and interest rate then bank manager said she doesn't have any proof that my employee give you what information. So they are not reliable .they just give false information to customers so that they open there accounts in there bank. Horrible experience with this bank. Do not open account in this bank
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January 2017 by Heather Kirkey
Great service awsome people and always have best interest of the customers .... Ozzy helped me get what I needed and was very kind and funny.
